Scrive Outage History

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Scrive had 43 outages in the last 2 years totaling 358h 16m of downtime — averaging 1.8 incidents per month.

There were 43 Scrive outages since October 9, 2025 totaling 358h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.scrive.com

Minor October 14, 2026

Support phone - Degraded performance affecting our phone support

Detected by Pingoru
Oct 14, 2026, 09:16 AM UTC
Resolved
Oct 14, 2026, 09:48 AM UTC
Duration
31m
Affected: Phone lines
Timeline · 2 updates
  1. investigating Oct 14, 2026, 09:16 AM UTC

    We are currently experiencing a degraded performance affecting our phone support. Our service provider is actively working to restore normal functionality as soon as possible. This may result in longer wait times or difficulties reaching our agents. We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via [email protected].

  2. resolved Oct 14, 2026, 09:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2026

Third-party eID Issue: Swisscom

Detected by Pingoru
Oct 14, 2026, 08:09 AM UTC
Resolved
Oct 14, 2026, 08:35 AM UTC
Duration
26m
Affected: Scrive QES Global
Timeline · 2 updates
  1. identified Oct 14, 2026, 08:09 AM UTC

    External Swisscom is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

  2. resolved Oct 14, 2026, 08:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 12, 2026

Third-party eID Issue: Norwegian BankID

Detected by Pingoru
Oct 12, 2026, 10:26 AM UTC
Resolved
Oct 12, 2026, 02:33 PM UTC
Duration
4h 6m
Affected: Norwegian BankID QES
Timeline · 2 updates
  1. identified Oct 12, 2026, 10:26 AM UTC

    External Norwegian BankID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

  2. resolved Oct 12, 2026, 02:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 7, 2026

Third-party eID Issue: NO Bank ID QES

Detected by Pingoru
Oct 07, 2026, 12:34 PM UTC
Resolved
Oct 07, 2026, 02:00 PM UTC
Duration
1h 26m
Affected: Norwegian BankID QES
Timeline · 2 updates
  1. identified Oct 07, 2026, 12:34 PM UTC

    External NO Bank ID QES is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

  2. resolved Oct 07, 2026, 02:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2026

Third-party eID Issue: iDIN

Detected by Pingoru
Oct 07, 2026, 07:33 AM UTC
Resolved
Oct 07, 2026, 09:31 AM UTC
Duration
1h 58m
Affected: iDIN
Timeline · 2 updates
  1. identified Oct 07, 2026, 07:33 AM UTC

    External iDIN is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

  2. resolved Oct 07, 2026, 09:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2026

Chat - Degraded Performance

Detected by Pingoru
Sep 30, 2026, 01:31 PM UTC
Resolved
Oct 07, 2026, 07:39 AM UTC
Duration
6d 18h
Affected: Chat
Timeline · 2 updates
  1. investigating Sep 30, 2026, 01:31 PM UTC

    Our chat service is currently experiencing degraded performance. Our service provider is actively working to resolve the issue and restore normal performance. This may temporarily impact the chatbot on scrive.com and our Help Center. We apologize for any inconvenience this may cause and appreciate your patience. We’ll continue to share updates here as more information becomes available. If you need immediate assistance, please contact us at [email protected].

  2. resolved Oct 07, 2026, 07:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 29, 2026

Scrive QES signing currently unavailable

Detected by Pingoru
Sep 29, 2026, 02:04 PM UTC
Resolved
Sep 29, 2026, 02:33 PM UTC
Duration
28m
Affected: Scrive QES
Timeline · 2 updates
  1. investigating Sep 29, 2026, 02:04 PM UTC

    One of our suppliers has informed us about issues. We are investigating.

  2. resolved Sep 29, 2026, 02:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 14, 2026

Email Delivery - Degraded Performance

Detected by Pingoru
Sep 14, 2026, 09:28 AM UTC
Resolved
Sep 14, 2026, 10:17 AM UTC
Duration
48m
Affected: Email delivery
Timeline · 2 updates
  1. investigating Sep 14, 2026, 09:28 AM UTC

    We’re currently experiencing degraded performance with email deliveries from our services. Our service provider is actively working to restore normal functionality We apologise for any inconvenience. eSign users might be affected. Updates will follow in a timely manner.

  2. resolved Sep 14, 2026, 10:17 AM UTC

    The incident affecting our email delivery has now been resolved. We apologise for any inconvenience this incident may have caused and thank you for your patience.

Read the full incident report →

Major September 14, 2026

Support Phone - Partial Outage

Detected by Pingoru
Sep 14, 2026, 08:46 AM UTC
Resolved
Sep 14, 2026, 09:51 AM UTC
Duration
1h 5m
Affected: Phone lines
Timeline · 2 updates
  1. investigating Sep 14, 2026, 08:46 AM UTC

    We are currently experiencing a partial outage issue, affecting our phone support. Our service provider is actively working to restore normal functionality as soon as possible. This may result in longer wait times or difficulties reaching our agents. We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via [email protected].

  2. resolved Sep 14, 2026, 09:51 AM UTC

    The incident affecting our phone services has now been resolved. We apologise for any inconvenience this incident may have caused and thank you for your patience.

Read the full incident report →

Major September 7, 2026

Scrive Extended Compliance - Partial Outage

Detected by Pingoru
Sep 07, 2026, 08:59 AM UTC
Resolved
Sep 07, 2026, 09:31 AM UTC
Duration
31m
Affected: eSign OnlineeSign APIFlow APIeID Hub APIeSign GOID-checkKSI (Guardtime)PAdESEmail DeliverySMS DeliveryRetail eSign AppForms BuilderOffboardingScrive QES
Timeline · 2 updates
  1. investigating Sep 07, 2026, 08:59 AM UTC

    We’re currently experiencing partial outage with our service Scrive Extended Compliance. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Updates will follow.

  2. resolved Sep 07, 2026, 09:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2026

E-mail delivery – Partial Outage

Detected by Pingoru
Sep 04, 2026, 08:46 AM UTC
Resolved
Sep 05, 2026, 02:37 PM UTC
Duration
1d 5h
Affected: Email delivery
Timeline · 4 updates
  1. investigating Sep 04, 2026, 08:46 AM UTC

    We are currently experiencing delays with E-mail delivery. Our team is currently investigating the cause of the delays. eSign users using invitation and confirmation method E-mail may be affected. We apologize for any inconvenience. Meanwhile, a workaround is to use an alternative delivery method (SMS/Invitation method link/In-person meeting). Updates will follow in a timely manner.

  2. monitoring Sep 04, 2026, 10:37 AM UTC

    We are currently tracking a global issue affecting email delivery to Microsoft-hosted mailboxes. As a result, some outgoing messages may experience temporary delivery delays. This indicates that Microsoft’s receiving servers are temporarily throttling incoming connections and requesting sending systems to retry delivery later. Our systems will automatically continue attempting delivery until the messages go through. We are actively monitoring the situation and appreciate your patience while their engineers works to resolve the issue. We apologize for any inconvenience this may cause. Updates will follow.

  3. monitoring Sep 04, 2026, 02:56 PM UTC

    Email delivery to Microsoft-hosted mailboxes has stabilized following earlier deferrals. Deferred messages are clearing, and delivery rates have returned to normal. We will continue to actively monitor email queues throughout the weekend to ensure ongoing stability. We will provide further updates if any new issues arise.

  4. resolved Sep 05, 2026, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 3, 2026

NO BankID QES - partial outage

Detected by Pingoru
Sep 03, 2026, 06:45 AM UTC
Resolved
Sep 05, 2026, 02:41 PM UTC
Duration
2d 7h
Affected: Norwegian BankID QES
Timeline · 6 updates
  1. investigating Sep 03, 2026, 06:45 AM UTC

    We’re currently experiencing partial outage with NO BankID. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. eSign and eID Hub users may be affected.

  2. investigating Sep 04, 2026, 06:56 AM UTC

    Our eID provider is working towards a resolution. We apologize for any inconvenience. eSign and eID Hub users may still be affected. Updates will follow.

  3. monitoring Sep 04, 2026, 09:47 AM UTC

    We are continuing to monitor the ongoing disruption affecting Norwegian BankID QES signing. BankID reports that while a full resolution is still in progress, their engineering team has identified a solution and is actively implementing a fix over the next two hours. Signing transactions may remain degraded or unavailable during this time. We are tracking BankID’s progress closely and will provide our next update as soon as new details emerge.

  4. monitoring Sep 04, 2026, 11:09 AM UTC

    We are seeing improvements in transaction success rates for Norwegian BankID QES signing. While the service is stabilizing, we are continuing to closely monitor performance to ensure it remains reliable before confirming that the issue is fully resolved. We will provide a final update once the service has returned to normal.

  5. monitoring Sep 04, 2026, 02:20 PM UTC

    Performance and delivery for Norwegian BankID QES signing have stabilized following the recent mitigation. Success rates have improved, and the service is currently operating as expected. We will continue to actively monitor system stability throughout the weekend to ensure ongoing reliability. We will provide further updates if new issues arise.

  6. resolved Sep 05, 2026, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2026

Scrive QES Global - Partial Outage

Detected by Pingoru
Sep 02, 2026, 09:51 AM UTC
Resolved
Sep 02, 2026, 12:51 PM UTC
Duration
3h
Affected: Scrive QES Global
Timeline · 3 updates
  1. investigating Sep 02, 2026, 09:51 AM UTC

    We’re currently experiencing partial outage with our eID Scrive QES Global. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Updates will follow when available.

  2. identified Sep 02, 2026, 11:01 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 02, 2026, 12:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2026

Third-party eID Issue: Finnish Trust Network (FTN) - Mobiilivarmenne

Detected by Pingoru
Aug 18, 2026, 09:21 AM UTC
Resolved
Aug 19, 2026, 01:05 PM UTC
Duration
1d 3h
Affected: Finnish Trust Network (FTN)
Timeline · 2 updates
  1. identified Aug 18, 2026, 09:21 AM UTC

    External Finnish Trust Network (FTN) - Mobiilivarmenne is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

  2. resolved Aug 19, 2026, 01:05 PM UTC

    This incident has been resolved and Finnish Trust Network (FTN) - Mobiilivarmenne now works as expected.

Read the full incident report →

Minor August 17, 2026

Email delivery - degraded performance

Detected by Pingoru
Aug 17, 2026, 10:49 AM UTC
Resolved
Aug 18, 2026, 06:15 AM UTC
Duration
19h 25m
Affected: Email delivery
Timeline · 2 updates
  1. investigating Aug 17, 2026, 10:49 AM UTC

    We’re currently experiencing degraded performance with our email services across our products. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Meanwhile, a workaround is to use other delivery methods to ensure that the processes goes through smoothly. Updates will follow in a timely manner.

  2. resolved Aug 18, 2026, 06:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2026

Potential issues when signing with Scrive QES Global

Detected by Pingoru
Jul 30, 2026, 02:59 PM UTC
Resolved
Jul 31, 2026, 06:15 AM UTC
Duration
15h 16m
Affected: Scrive QES Global
Timeline · 2 updates
  1. investigating Jul 30, 2026, 02:59 PM UTC

    Our provider Swisscom communicated that there currently might be issues when trying to sign documents with Scrive QES Global. They are investigating the issue.

  2. resolved Jul 31, 2026, 06:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

Help Center - Major

Detected by Pingoru
Jul 16, 2026, 09:52 AM UTC
Resolved
Jul 16, 2026, 02:30 PM UTC
Duration
4h 37m
Affected: Help Center
Timeline · 3 updates
  1. investigating Jul 16, 2026, 09:52 AM UTC

    We are currently experiencing a major issue affecting our Help Center. This result in that it is not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via [email protected].

  2. monitoring Jul 16, 2026, 12:56 PM UTC

    Our provider has implemented a fix. The Help Center is working again. We are monitoring.

  3. resolved Jul 16, 2026, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 3, 2026

Udfordringer med underskrift via MitID Erhverv.

Detected by Pingoru
Jul 03, 2026, 06:51 AM UTC
Resolved
Jul 03, 2026, 08:49 AM UTC
Duration
1h 57m
Affected: Signing page (sign.esignatur.dk)
Timeline · 2 updates
  1. investigating Jul 03, 2026, 06:51 AM UTC

    Der opleves i øjeblikket udfordringer med underskrift via MitID Erhverv. Vi er i gang med at undersøge årsagen. Vi beklager de gener, dette medfører.

  2. resolved Jul 03, 2026, 08:49 AM UTC

    Problemet er løst Udfordringen med underskrift via MitID Erhverv er nu løst, og det fungerer igen som forventet. Vi beklager de gener, som fejlen har medført.

Read the full incident report →

Major June 2, 2026

Third-party eID Issue: Swisscom QES

Detected by Pingoru
Jun 02, 2026, 01:34 PM UTC
Resolved
Jun 03, 2026, 07:12 AM UTC
Duration
17h 38m
Affected: Swisscom QES
Timeline · 3 updates
  1. identified Jun 02, 2026, 01:34 PM UTC

    External Swisscom QES is experiencing a partial outage. We are monitoring the situation and will provide and update as it's resolved.

  2. monitoring Jun 02, 2026, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2026, 07:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 1, 2026

Scrive QES - partial outage

Detected by Pingoru
Jun 01, 2026, 01:13 PM UTC
Resolved
Jun 01, 2026, 01:44 PM UTC
Duration
30m
Affected: Scrive QES
Timeline · 2 updates
  1. investigating Jun 01, 2026, 01:13 PM UTC

    We’re currently experiencing partial outage with Scrive QES. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Hourly updates will follow.

  2. resolved Jun 01, 2026, 01:44 PM UTC

    We have now identified the cause of the issue and applied a fix. We see no further issues - If you're still experiencing problems, please reach out to our support: [email protected]

Read the full incident report →

Minor May 25, 2026

E-mail Delivery Delays

Detected by Pingoru
May 25, 2026, 01:30 PM UTC
Resolved
May 25, 2026, 03:02 PM UTC
Duration
1h 32m
Affected: Email delivery
Timeline · 4 updates
  1. investigating May 25, 2026, 01:46 PM UTC

    We are currently investigating this issue.

  2. investigating May 25, 2026, 02:13 PM UTC

    Our provider continuing to investigate this issue.

  3. identified May 25, 2026, 02:47 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved May 25, 2026, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2026

Chatbot - Degraded Performance

Detected by Pingoru
May 12, 2026, 09:11 AM UTC
Resolved
May 12, 2026, 10:45 AM UTC
Duration
1h 34m
Affected: Chat
Timeline · 2 updates
  1. investigating May 12, 2026, 09:11 AM UTC

    Our chatbot service is currently experiencing degraded performance. Our service provider is actively working to resolve the issue and restore normal performance. This may temporarily impact the chatbot on scrive.com and our Help Center. We apologize for any inconvenience this may cause and appreciate your patience. We’ll continue to share updates here as more information becomes available. If you need immediate assistance, please contact us at [email protected]

  2. resolved May 12, 2026, 10:45 AM UTC

    This incident has now been resolved and the chatbot is up and running again.

Read the full incident report →

Notice April 30, 2026

Help Center - Minor

Detected by Pingoru
Apr 30, 2026, 01:48 PM UTC
Resolved
Apr 30, 2026, 02:28 PM UTC
Duration
40m
Affected: Help Center
Timeline · 3 updates
  1. investigating Apr 30, 2026, 01:48 PM UTC

    We are currently experiencing a minor issue affecting our Help Center. This may result in slow loading times, limited access to articles, or certain features not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via [email protected].

  2. investigating Apr 30, 2026, 01:48 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 30, 2026, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026

Scrive Extended Compliance - Degraded performance

Detected by Pingoru
Apr 29, 2026, 02:08 PM UTC
Resolved
Apr 29, 2026, 03:13 PM UTC
Duration
1h 5m
Affected: eSign OnlineeSign GO
Timeline · 2 updates
  1. investigating Apr 29, 2026, 02:08 PM UTC

    Issue with uploading files resulting in increased loading times. We’ll share updates here as soon as more information becomes available.

  2. resolved Apr 29, 2026, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →