Resolved after 1 hour 32 minutes, affecting Help Center, on January 19, 2026.
Our supplier now mitigated the issue, we are monitoring.
Affected components
Update timeline
- investigating Jan 19, 2026, 01:53 PM UTC
We are currently experiencing a minor issue affecting our Help Center. This may result in slow loading times, limited access to articles, or certain features not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via [email protected].
- monitoring Jan 19, 2026, 02:45 PM UTC
Our supplier now mitigated the issue, we are monitoring.
- resolved Jan 19, 2026, 03:25 PM UTC
This incident has been resolved.
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