Resolved after 8 hours 40 minutes, affecting PAdES and Scrive QES, on March 20, 2026.
This incident has been resolved. Please note that session times have been temporarily limited to 10 minutes as part of the deployed hotfix. Our team is actively working on a permanent solution, and normal session times will be restored as soon as possible.
Affected components
Update timeline
- investigating Mar 20, 2026, 09:05 AM UTC
We are currently investigating an issue affecting the sealing process of eSign documents. Our engineering team is working on a resolution with high priority.
- investigating Mar 20, 2026, 09:45 AM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2026, 12:33 PM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2026, 12:45 PM UTC
We are continuing to investigate this issue.
- identified Mar 20, 2026, 03:30 PM UTC
We have now identified the cause of the issue and applied a fix for our eID Scrive QES. If you're still experiencing problems, please reach out to our support: [email protected] We are still investigating the sealing process. Our engineering team is working on a resolution with high priority. Updates will follow.
- resolved Mar 20, 2026, 05:45 PM UTC
This incident has been resolved. Please note that session times have been temporarily limited to 10 minutes as part of the deployed hotfix. Our team is actively working on a permanent solution, and normal session times will be restored as soon as possible.
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