Scrive incident

Third-party eID Issue: Onfido

Resolved after 23 minutes, affecting Onfido, on December 9, 2025.

monitoring Dec 09, 2025, 11:47 AM UTC

Update from Onfido: "The API is now fully available. We are monitoring the situation."

Started
Dec 09, 2025, 11:42 AM UTC
Resolved
Dec 09, 2025, 12:06 PM UTC
Duration
23m
Detected by Pingoru
Dec 09, 2025, 11:42 AM UTC

Affected components

Onfido

Update timeline

  1. identified Dec 09, 2025, 11:42 AM UTC

    The external provider Onfido is experiencing a partial outage. We are monitoring the situation and will provide and update as it's resolved.

  2. monitoring Dec 09, 2025, 11:47 AM UTC

    Update from Onfido: "The API is now fully available. We are monitoring the situation."

  3. resolved Dec 09, 2025, 12:06 PM UTC

    This incident has been resolved.

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