SailPoint Outage History
SailPoint is up right nowPingoru has recorded 72 incidents for SailPoint: 69 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 34 of 720 (5%) |
| May 2026 | 3 | 7 of 744 (1%) |
| June 2026 | 3 | 83 of 720 (12%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 5 | 12 of 744 (2%) |
| September 2026 | 17 | 255 of 720 (35%) |
| October 2026 | 2 | 102 of 510 (20%) |
Incidents, newest first
Minor October 9, 2026 NERM is currently experiencing a service disruption 41m N. Virginia us-east-1
Started Oct 09, 2026, 11:42 AM UTC· resolved Oct 09, 2026, 12:23 PM UTC
- investigating Oct 09, 2026, 11:42 AM UTC
SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.
- resolved Oct 09, 2026, 12:23 PM UTC
This issue has been resolved.
Minor October 6, 2026 Ping SSO Outage: Users experiencing sign-in issues 2h 31m
Started Oct 06, 2026, 05:59 PM UTC· resolved Oct 06, 2026, 08:31 PM UTC
- investigating Oct 06, 2026, 05:59 PM UTC
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue. Impacted sign-ins: ServiceNow (Production) through Ping SSO, including the customer support portal Identity University Discourse Highspot Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email [email protected].
- resolved Oct 06, 2026, 08:31 PM UTC
This issue has been resolved.
Minor September 29, 2026 ISC Access Requests in FedRAMP Staging, is currently experiencing a service disruption. 6m FedRAMP us-gov-west-1
Started Sep 29, 2026, 05:37 PM UTC· resolved Sep 29, 2026, 05:43 PM UTC
- investigating Sep 29, 2026, 05:37 PM UTC
We are currently investigating this issue.
- identified Sep 29, 2026, 05:39 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 29, 2026, 05:43 PM UTC
This incident has been resolved.
Minor September 29, 2026 Identity Security Cloud entitlement delays in Search and Request Center US-East-1 5d 11h N. Virginia us-east-1
Started Sep 29, 2026, 02:55 PM UTC· resolved Oct 05, 2026, 02:36 AM UTC
- investigating Sep 29, 2026, 02:55 PM UTC
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
- investigating Sep 29, 2026, 04:36 PM UTC
We continue to investigate the issue.
- investigating Sep 29, 2026, 07:24 PM UTC
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
- investigating Sep 30, 2026, 03:56 AM UTC
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
- identified Sep 30, 2026, 11:39 AM UTC
We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.
- monitoring Sep 30, 2026, 09:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 01, 2026, 09:42 PM UTC
We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions. Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system. This monitoring state is for awareness only, and no customer action is required.
- identified Oct 02, 2026, 01:15 PM UTC
We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution
- identified Oct 02, 2026, 08:51 PM UTC
Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.
- resolved Oct 05, 2026, 02:36 AM UTC
This incident has been resolved.
Major September 25, 2026 NERM in FedRAMP is currently experiencing a service disruption 1h 27m FedRAMP us-gov-west-1
Started Sep 25, 2026, 02:52 PM UTC· resolved Sep 25, 2026, 04:20 PM UTC
- investigating Sep 25, 2026, 02:52 PM UTC
SailPoint is investigating an issue with NERM that is currently impacting some of our customers
- resolved Sep 25, 2026, 04:20 PM UTC
This incident has been resolved.
Minor September 24, 2026 Password reset and synch are currently experiencing a service disruption in EU-Central-1 36m Frankfurt eu-central-1
Started Sep 24, 2026, 06:46 PM UTC· resolved Sep 24, 2026, 07:22 PM UTC
- investigating Sep 24, 2026, 06:46 PM UTC
SailPoint is investigating an issue with Password management that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Sep 24, 2026, 07:22 PM UTC
This issue has been resolved.
Minor September 24, 2026 Several services are currently experiencing a service disruption in the eu-central1 region 16h 5m Frankfurt eu-central-1, Frankfurt eu-central-1, Frankfurt eu-central-1, Frankfurt eu-central-1 and 2 more
Started Sep 24, 2026, 05:32 PM UTC· resolved Sep 25, 2026, 09:37 AM UTC
- investigating Sep 24, 2026, 05:32 PM UTC
SailPoint is investigating an issue with several services that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Sep 24, 2026, 06:59 PM UTC
We are continuing to investigate this issue.
- identified Sep 24, 2026, 07:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2026, 09:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 09:37 AM UTC
This incident has been resolved.
Major September 24, 2026 NERM in FedRAMP is currently experiencing a service disruption. 3h 49m FedRAMP us-gov-west-1
Started Sep 24, 2026, 04:04 PM UTC· resolved Sep 24, 2026, 07:54 PM UTC
- investigating Sep 24, 2026, 04:04 PM UTC
SailPoint is investigating an issue with NERM that is currently impacting some of our customers.
- investigating Sep 24, 2026, 06:49 PM UTC
We are continuing to investigate this issue.
- identified Sep 24, 2026, 07:39 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 24, 2026, 07:54 PM UTC
This incident has been resolved.
Major September 21, 2026 Service Disruption affecting Confluent Cloud in AWS us-west-2 8h 58m
Started Sep 21, 2026, 05:33 PM UTC· resolved Sep 22, 2026, 02:32 AM UTC
- investigating Sep 21, 2026, 05:33 PM UTC
We are actively investigating an incident causing multiple service disruptions for Confluent Cloud clusters hosted in the AWS us-west-2 region . Impacted Components: Kafka Clusters (Data Plane) Schema Registry Managed Connectors Confluent Cloud Console / APIs
- investigating Sep 21, 2026, 05:40 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 21, 2026, 05:51 PM UTC
The vendor has indicated that they are working to restore the issue. Sailpoint is no longer seeing errors from the vendor and we will continue to monitor the services.
- resolved Sep 22, 2026, 02:32 AM UTC
This incident has been resolved.
Minor September 18, 2026 Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1) 4d 4h N. Virginia us-east-1
Started Sep 18, 2026, 02:46 PM UTC· resolved Sep 22, 2026, 07:17 PM UTC
- investigating Sep 18, 2026, 02:46 PM UTC
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
- investigating Sep 18, 2026, 05:08 PM UTC
We continue to investigate this issue.
- monitoring Sep 18, 2026, 08:34 PM UTC
We are currently seeing a steady burn down of the backlog queues, and system processing times are returning to normal baseline levels. Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
- monitoring Sep 21, 2026, 03:55 PM UTC
Our backlogs have been fully consumed and have remained entirely clear over the weekend. Our core services are operating normally and performance is stable. To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed. We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
- resolved Sep 22, 2026, 07:17 PM UTC
This incident has been resolved.
Minor September 16, 2026 Identity Security Cloud is currently experiencing a service disruption 21h 2m N. Virginia us-east-1
Started Sep 16, 2026, 08:08 PM UTC· resolved Sep 17, 2026, 05:11 PM UTC
- investigating Sep 16, 2026, 08:08 PM UTC
SailPoint is investigating an issue with access requests not completing, that is currently impacting some of our customers.
- identified Sep 16, 2026, 08:49 PM UTC
The issue has been identified and fix is being implemented.
- identified Sep 17, 2026, 08:43 AM UTC
The issue has been identified and fix is being implemented.
- monitoring Sep 17, 2026, 12:49 PM UTC
A fix has been implemented for the issue affecting access request completion, and we are currently monitoring the results.
- resolved Sep 17, 2026, 05:11 PM UTC
This incident has been resolved.
Critical September 16, 2026 Identity Security Cloud is currently experiencing a service disruption. (US-East-1) 20m N. Virginia us-east-1
Started Sep 16, 2026, 01:48 PM UTC· resolved Sep 16, 2026, 02:08 PM UTC
- investigating Sep 16, 2026, 01:48 PM UTC
SailPoint is investigating an issue with search functionality that is currently impacting some of our customers. Customers will see errors when attempting any action that requires search functionality. We are working on addressing the service disruption and will provide an update upon resolution.
- resolved Sep 16, 2026, 02:08 PM UTC
This issue has been resolved.
Minor September 12, 2026 Identity Security Cloud is currently experiencing a service disruption. (SA-EAST-1) 2h 45m São Paulo sa-east-1
Started Sep 12, 2026, 03:02 PM UTC· resolved Sep 12, 2026, 05:47 PM UTC
- investigating Sep 12, 2026, 03:02 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers causing entitlements to be delayed showing in search functionality.
- resolved Sep 12, 2026, 05:47 PM UTC
This incident has been resolved.
Minor September 9, 2026 Identity Security Cloud is currently experiencing a service disruption. (US-EAST-1) 1d 23h N. Virginia us-east-1
Started Sep 09, 2026, 09:32 PM UTC· resolved Sep 11, 2026, 08:40 PM UTC
- identified Sep 09, 2026, 09:32 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Sep 10, 2026, 01:44 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 06:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 11:05 AM UTC
The fix is currently being implemented by our engineering team
- identified Sep 10, 2026, 01:42 PM UTC
Teams continue to process data backlog that is causing entitlements to be delayed showing up in search functionality.
- identified Sep 10, 2026, 08:08 PM UTC
We continue to process the remaining data backlog and optimize our processing pipeline to ensure all entitlement records populate search as quickly as possible.
- identified Sep 11, 2026, 09:12 AM UTC
The data backlog causing delays in entitlement visibility within Search continues to be processed steadily and the team is actively monitoring backlog consumption and overall recovery progress.
- identified Sep 11, 2026, 03:23 PM UTC
Customers are seeing steady improvement in entitlement search as the remaining backlog nears completion. We continue to monitor progress and overall system recovery.
- resolved Sep 11, 2026, 08:40 PM UTC
The data processing backlog is cleared, and entitlement search functionality is now fully restored.
Major September 4, 2026 ISC is currently experiencing a service disruption 5h 16m Oregon us-west-2
Started Sep 04, 2026, 04:56 PM UTC· resolved Sep 04, 2026, 10:13 PM UTC
- investigating Sep 04, 2026, 04:56 PM UTC
SailPoint is investigating an issue with ISC that is currently impacting some of our customers. We are working on addressing the service disruption.
- investigating Sep 04, 2026, 05:56 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2026, 07:06 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2026, 08:10 PM UTC
We are continuing to investigate this issue and will continue to provide updates as our investigation progresses.
- investigating Sep 04, 2026, 09:19 PM UTC
We are continuing to investigate this issue and will continue to provide updates as our investigation progresses.
- identified Sep 04, 2026, 10:08 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 04, 2026, 10:13 PM UTC
We have mitigated the service disruption with ISC.
Major September 3, 2026 Identity Security Cloud is currently experiencing a service disruption. 1h 18m Oregon us-west-2
Started Sep 03, 2026, 10:29 PM UTC· resolved Sep 03, 2026, 11:48 PM UTC
- investigating Sep 03, 2026, 10:29 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Sep 03, 2026, 10:32 PM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2026, 11:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2026, 11:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 11:48 PM UTC
This incident has been resolved.
Minor August 27, 2026 NERM is currently experiencing a service disruption. 6h 40m Frankfurt eu-central-1
Started Aug 27, 2026, 12:29 PM UTC· resolved Aug 27, 2026, 07:09 PM UTC
- investigating Aug 27, 2026, 12:29 PM UTC
SailPoint is investigating an issue with NERM that is currently impacting some of our customers in Eu-Central-1 region. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Aug 27, 2026, 02:27 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 27, 2026, 02:28 PM UTC
We have implemented a fix for the NERM issue and are currently monitoring the system to ensure stability.
- resolved Aug 27, 2026, 07:09 PM UTC
This incident has been resolved.
Major July 20, 2026 Virtual Appliances (VAs) for a subset of customers are currently experiencing a service disruption 33m N. Virginia us-east-1
Started Jul 20, 2026, 05:10 AM UTC· resolved Jul 20, 2026, 05:43 AM UTC
- investigating Jul 20, 2026, 05:10 AM UTC
We are currently investigating an issue affecting Virtual Appliances (VAs) that is causing service disruptions for a subset of our customers in useast1 —specifically those utilizing the Canal secure tunnel VPN configuration. We are working on addressing the service disruption.
- identified Jul 20, 2026, 05:11 AM UTC
The issue has been identified and fix is being implemented.
- resolved Jul 20, 2026, 05:43 AM UTC
Our engineering team has successfully resolved the issue affecting Virtual Appliances (VAs) for customers in the us-east-1 region who utilize the Canal secure tunnel VPN configuration. To fully restore your connectivity, action is required on your part. Our team has issued updated SSL Certificates that must be applied to your configuration. Please download the certificates from https://community.sailpoint.com/t5/IdentityNow-Connectors/Virtual-Appliance-Network-Tunnel-Configuration/ta-p/274648 and follow the instructions. Please note: if you have recently downloaded the certificate bundle before, you may need to clear your browser cache to get the updated files. If you have completed the steps above and are still experiencing issues, please open a support ticket.
Minor June 22, 2026 Identity Security Cloud is intermittently experiencing a service disruption. 25m N. Virginia us-east-1
Started Jun 22, 2026, 02:48 PM UTC· resolved Jun 22, 2026, 03:14 PM UTC
- investigating Jun 22, 2026, 02:48 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- monitoring Jun 22, 2026, 03:11 PM UTC
A third-party provider has applied a fix on their infrastructure and the issue is under monitoring now
- resolved Jun 22, 2026, 03:14 PM UTC
A third-party provider has applied a fix on their infrastructure and the issue is now mitigated.
Minor June 16, 2026 Search Degraded in US-East-1 3d 3h N. Virginia us-east-1
Started Jun 16, 2026, 07:23 PM UTC· resolved Jun 19, 2026, 11:08 PM UTC
- investigating Jun 16, 2026, 07:23 PM UTC
We are currently experiencing degraded performance with our search functionality in the us-east-1 region, resulting in delays. Our team is actively investigating the issue and working toward a resolution. We will provide an update when available.
- investigating Jun 16, 2026, 08:17 PM UTC
We are continuing to investigate.
- investigating Jun 16, 2026, 11:33 PM UTC
Our team is continuing to investigate the cause of the degraded search performance in the us-east-1 region.
- investigating Jun 17, 2026, 02:58 AM UTC
The degraded performance affecting search functionality in the us-east-1 region is ongoing. Our engineers are actively working to resolve the issue.
- investigating Jun 17, 2026, 07:06 AM UTC
The degraded performance impacting search functionality in the us-east-1 region remains active. Our engineers are continuing their work to implement a resolution.
- investigating Jun 17, 2026, 10:27 AM UTC
We are still actively working on this issue. Our engineers continue their efforts to restore full search functionality in the us-east-1 region.
- identified Jun 17, 2026, 02:10 PM UTC
We are continuing our work to restore full search functionality in the us-east-1 region. The system is currently processing a backlog of data, and we estimate we are about 16 hours from being fully caught up. While we do not yet have a definitive timeline for complete resolution, some customers may begin to notice performance improvements throughout the day. Our team remains actively engaged.
- identified Jun 17, 2026, 05:57 PM UTC
We continue to monitor processing. Previous guidelines for estimated ETA remain intact.
- identified Jun 17, 2026, 08:34 PM UTC
Update - Processing of the search data backlog is ongoing. We have adjusted our estimate and are now approximately 17 hours from being fully caught up. While we do not have a hard timeline for full resolution, incremental improvements should continue to be visible to some customers throughout the afternoon and overnight.
- identified Jun 18, 2026, 01:27 AM UTC
We continue to process the search data backlog and are seeing good progress. System performance will gradually improve as we work toward full recovery.
- identified Jun 18, 2026, 07:40 AM UTC
Search data processing is progressing, and customer impact continues to decline. However, due to the volume of the backlog, we will not meet our previously shared recovery timeline. We are continuing to work through the remaining data and will provide further updates as recovery progresses.
- identified Jun 18, 2026, 05:24 PM UTC
Search data processing is actively progressing. However, due to the volume of the backlog, we will not meet the previously shared recovery timeline. Our teams remain focused on processing the remaining data, and we will provide further updates as recovery continues.
- identified Jun 19, 2026, 04:18 AM UTC
The recovery efforts for search data processing are progressing smoothly. Our engineering and operations teams remain fully engaged, working diligently to safely clear the remaining data.
- identified Jun 19, 2026, 06:52 PM UTC
We apologize for the continued search degradation in the us-east-1 region. Our engineering teams have resolved the core issue and are currently working around the clock to process the resulting data backlog. We expect the issue to be resolved by end of day 6/19/26. As our systems safely work through this queue, you will begin to see gradual, incremental improvements in search performance. We understand the impact this disruption has on your daily operations and appreciate your patience. Supporting your business continuity remains our top priority, and we are fully committed to delivering the reliable, enterprise-grade service and transparent communication that you count on from us.
- resolved Jun 19, 2026, 11:08 PM UTC
This incident is now resolved. Our engineering teams have resolved the core issue and the resulting backlog is fully processed.
Minor June 3, 2026 Identity Security Cloud is currently experiencing an issue while loading identities 6h 50m Frankfurt eu-central-1
Started Jun 03, 2026, 01:57 PM UTC· resolved Jun 03, 2026, 08:47 PM UTC
- investigating Jun 03, 2026, 01:57 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Jun 03, 2026, 03:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 03, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 03, 2026, 06:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2026, 08:47 PM UTC
This incident has been resolved.
Minor May 22, 2026 Search is currently experiencing a service disruption. 5h 40m N. Virginia us-east-1, N. Virginia us-east-1
Started May 22, 2026, 01:07 PM UTC· resolved May 22, 2026, 06:47 PM UTC
- investigating May 22, 2026, 01:07 PM UTC
SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating May 22, 2026, 01:10 PM UTC
We are continuing to investigate this issue.
- identified May 22, 2026, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 22, 2026, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 06:47 PM UTC
This incident has been resolved.
Notice May 19, 2026 Entitlements is currently experiencing a service disruption in US-GOV-West-1 42m
Started May 19, 2026, 09:22 PM UTC· resolved May 19, 2026, 10:04 PM UTC
- investigating May 19, 2026, 09:22 PM UTC
SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified May 19, 2026, 09:54 PM UTC
The issue has been identified and fix is being implemented.
- resolved May 19, 2026, 10:04 PM UTC
This incident has been resolved.
Minor May 12, 2026 Access Request is currently experiencing a service disruption. 38m N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2 and 7 more
Started May 12, 2026, 03:28 PM UTC· resolved May 12, 2026, 04:06 PM UTC
- investigating May 12, 2026, 03:28 PM UTC
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified May 12, 2026, 04:06 PM UTC
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
- resolved May 12, 2026, 04:06 PM UTC
This incident has been resolved.
Notice April 20, 2026 NERM is currently experiencing a service disruption in US-GOV-West-1 1h 18m
Started Apr 20, 2026, 08:27 PM UTC· resolved Apr 20, 2026, 09:46 PM UTC
- investigating Apr 20, 2026, 08:27 PM UTC
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Apr 20, 2026, 08:49 PM UTC
The issue has been identified and is being corrected. Updates will be provided as progress is made.
- resolved Apr 20, 2026, 09:46 PM UTC
This incident has been resolved.