Resolved after 41 minutes, affecting N. Virginia us-east-1, on October 9, 2026.
SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.
Affected components
N. Virginia us-east-1
Update timeline
- investigating Oct 09, 2026, 11:42 AM UTC
SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.
- resolved Oct 09, 2026, 12:23 PM UTC
This issue has been resolved.
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