Identity Security Cloud entitlement delays in Search and Request Center US-East-1

Update timeline

1. investigating Sep 29, 2026, 02:55 PM UTC

   We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces

2. investigating Sep 29, 2026, 04:36 PM UTC

   We continue to investigate the issue.

3. investigating Sep 29, 2026, 07:24 PM UTC

   Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.

4. investigating Sep 30, 2026, 03:56 AM UTC

   Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.

5. identified Sep 30, 2026, 11:39 AM UTC

   We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.

6. monitoring Sep 30, 2026, 09:51 PM UTC

   A fix has been implemented and we are monitoring the results.

7. monitoring Oct 01, 2026, 09:42 PM UTC

   We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions. Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system. This monitoring state is for awareness only, and no customer action is required.

8. identified Oct 02, 2026, 01:15 PM UTC

   We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution

9. identified Oct 02, 2026, 08:51 PM UTC

   Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.

10. resolved Oct 05, 2026, 02:36 AM UTC

    This incident has been resolved.