SailPoint incident

NERM is currently experiencing a service disruption in US-GOV-West-1

Resolved after 1 hour 18 minutes, on April 20, 2026.

identified Apr 20, 2026, 08:49 PM UTC

The issue has been identified and is being corrected. Updates will be provided as progress is made.

Update timeline

investigating Apr 20, 2026, 08:27 PM UTC

SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
identified Apr 20, 2026, 08:49 PM UTC

The issue has been identified and is being corrected. Updates will be provided as progress is made.
resolved Apr 20, 2026, 09:46 PM UTC

This incident has been resolved.

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