SailPoint incident

Access Request is currently experiencing a service disruption.

Resolved after 38 minutes, affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more, on May 12, 2026.

identified May 12, 2026, 04:06 PM UTC

The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.

Started: May 12, 2026, 03:28 PM UTC
Resolved: May 12, 2026, 04:06 PM UTC
Duration: 38m
Detected by Pingoru: May 12, 2026, 03:28 PM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

investigating May 12, 2026, 03:28 PM UTC

SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
identified May 12, 2026, 04:06 PM UTC

The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
resolved May 12, 2026, 04:06 PM UTC

This incident has been resolved.

Your product runs on more than SailPoint

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.