SAFEQ Outage History
SAFEQ is up right nowPingoru has recorded 25 incidents for SAFEQ: 25 in the last 12 months and 16 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 5 | 30 of 720 (4%) |
| July 2026 | 2 | 52 of 744 (7%) |
| August 2026 | 6 | 30 of 744 (4%) |
| September 2026 | 5 | 73 of 720 (10%) |
| October 2026 | 5 | 12 of 531 (2%) |
Incidents, newest first
Minor October 22, 2026 EU-Central Data Center: Service issues 1h 22m EU-Central Data Center
Started Oct 22, 2026, 06:30 PM UTC· resolved Oct 22, 2026, 07:53 PM UTC
- investigating Oct 22, 2026, 06:30 PM UTC
We are investigating alerts that we have received, and EU-Central Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- resolved Oct 22, 2026, 07:53 PM UTC
This incident has been resolved.
Minor October 16, 2026 SE Data Center: Service issues 7m SE Data Center
Started Oct 16, 2026, 07:02 PM UTC· resolved Oct 16, 2026, 07:10 PM UTC
- investigating Oct 16, 2026, 07:02 PM UTC
We are investigating alerts that we have received, and SE Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- monitoring Oct 16, 2026, 07:03 PM UTC
The service is once again operational. We are actively monitoring the situation.
- resolved Oct 16, 2026, 07:10 PM UTC
This incident has been resolved.
Minor October 7, 2026 US Data Center: Printing and Scanning issues 33m US Data Center (Printing), US Data Center (Scanning)
Started Oct 07, 2026, 02:35 PM UTC· resolved Oct 07, 2026, 03:09 PM UTC
- investigating Oct 07, 2026, 02:35 PM UTC
We are investigating alerts that we have received, and Printing and Scanning in US Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- identified Oct 07, 2026, 02:46 PM UTC
Services are recovering, and we are seeing continued improvement across the affected components. Our teams are monitoring the recovery closely and will continue to validate service stability. Some users may still experience intermittent issues while recovery completes. We will provide another update if there are any significant changes.
- monitoring Oct 07, 2026, 02:57 PM UTC
The service is once again operational. We are actively monitoring the situation.
- resolved Oct 07, 2026, 03:09 PM UTC
This incident has been resolved.
Minor September 28, 2026 DE Data Center: Scanning issues 1h 24m DE Data Center (Scanning)
Started Sep 28, 2026, 09:32 AM UTC· resolved Sep 28, 2026, 10:57 AM UTC
- investigating Sep 28, 2026, 09:32 AM UTC
We are investigating alerts that we have received, and Scanning in DE Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- monitoring Sep 28, 2026, 10:35 AM UTC
The service is once again operational. We are actively monitoring the situation.
- resolved Sep 28, 2026, 10:57 AM UTC
This incident has been resolved.
Notice September 24, 2026 UK Data Centre: Service issues 1h 4m UK Data Centre (Printing), Embedded [UK] (HP), Embedded [UK] (Konica Minolta), UK Data Centre (Scanning) and 10 more
Started Sep 24, 2026, 01:01 PM UTC· resolved Sep 24, 2026, 02:05 PM UTC
- investigating Sep 24, 2026, 01:01 PM UTC
We are investigating alerts that we have received, and UK Data Centre may have a major outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- identified Sep 24, 2026, 01:11 PM UTC
We identified the issue with the affected services in UK Data Centre. We're currently working to get this resolved as efficiently as possible.
- monitoring Sep 24, 2026, 01:51 PM UTC
The service is once again operational. We are actively monitoring the situation.
- resolved Sep 24, 2026, 02:05 PM UTC
This incident has been resolved.
Minor September 4, 2026 All Data Centers: Scanning issues 2d 19h EU Data Center (Scanning), AP Data Center (Scanning), CA Data Centre (Scanning), UK Data Centre (Scanning) and 5 more
Started Sep 04, 2026, 11:36 AM UTC· resolved Sep 07, 2026, 07:23 AM UTC
- investigating Sep 04, 2026, 11:36 AM UTC
We are investigating alerts that we have received, and Scanning in DE Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- identified Sep 04, 2026, 11:50 AM UTC
We identified the issue with Scanning in DE Data Center. Emails are being sent successfully but are not being delivered. This is due to an issue with the Secure Mail Gateway service in the datacenter. We have contacted the service provider to resolve it. Workaround: scan jobs can be downloaded from the SAFEQ Cloud web UI.
- monitoring Sep 04, 2026, 12:08 PM UTC
Emails are being sent successfully but not delivered. This is due to an ongoing Microsoft Exchange email delivery issue (Microsoft-tracked incident EX1464935), which has not yet been resolved. Delivery to other email providers is unaffected, and some regional Microsoft Exchange environments may still be working. Workaround: scan jobs can be downloaded from the SAFEQ Cloud web UI.
- resolved Sep 07, 2026, 07:23 AM UTC
This incident has been resolved.
- resolved Sep 07, 2026, 07:24 AM UTC
This incident has been resolved.
Minor September 3, 2026 AU Data Center: Service issues 59m AU Data Center
Started Sep 03, 2026, 12:42 AM UTC· resolved Sep 03, 2026, 01:42 AM UTC
- investigating Sep 03, 2026, 12:42 AM UTC
We are investigating alerts that we have received, and AU Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- resolved Sep 03, 2026, 01:42 AM UTC
This incident has been resolved.
Minor September 2, 2026 DE Data Center: Printing, Scanning and Authentication issues 1h 43m DE Data Center (Printing), DE Data Center (Scanning), DE Data Center (Authentication)
Started Sep 02, 2026, 10:31 AM UTC· resolved Sep 02, 2026, 12:14 PM UTC
- investigating Sep 02, 2026, 10:31 AM UTC
We are investigating alerts that we have received, and Printing, Scanning and Authentication in DE Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- identified Sep 02, 2026, 10:49 AM UTC
We have identified the issue: a single server issue affecting one VM in the cluster. Cluster recovery is in progress. Once the service restarts, users may experience higher latency than usual during recovery. We are working to bring the affected node back online and will post updates as we have them.
- monitoring Sep 02, 2026, 11:58 AM UTC
The service is once again operational. We are actively monitoring the situation.
- resolved Sep 02, 2026, 12:14 PM UTC
This incident has been resolved.
Minor August 27, 2026 Incident - UK Data Centre: Scanning issues in one of the 4 primaries on London cluster 3h 9m UK Data Centre (Scanning)
Started Aug 27, 2026, 07:52 AM UTC· resolved Aug 27, 2026, 11:02 AM UTC
- investigating Aug 27, 2026, 07:52 AM UTC
We are investigating alerts that we have received, and Scanning in UK Data Centre may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- identified Aug 27, 2026, 08:31 AM UTC
Issue identified and fix implemented
- monitoring Aug 27, 2026, 08:35 AM UTC
The issue is resolved and we are monitoring the situation.
- resolved Aug 27, 2026, 11:02 AM UTC
This incident has been resolved.
Minor August 25, 2026 #INC-28: nvirginia container permissions issue after update 12m CA Data Centre (Web Portal), US Data Center (Web Portal)
Started Aug 25, 2026, 08:38 AM UTC· resolved Aug 25, 2026, 08:50 AM UTC
- identified Aug 25, 2026, 08:38 AM UTC
We are investigating alerts that we have received, and Web Portal in CA Data Centre and Web Portal in US Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
Minor August 20, 2026 Incident - US / CA Datacenters: Container Permissions Issue 2h 15m CA Data Centre (Web Portal), US Data Center (Web Portal)
Started Aug 20, 2026, 01:09 PM UTC· resolved Aug 20, 2026, 03:25 PM UTC
- investigating Aug 20, 2026, 01:09 PM UTC
We are investigating alerts that we have received, and the web portal has an issue displaying objects within a container in our US and CA data centers. We will keep you informed as soon as we know more. Updates will follow on this channel.
- identified Aug 20, 2026, 01:22 PM UTC
This incident has no impact on customer or end-user environments. No action is required. We are actively working to resolve the issue
- identified Aug 20, 2026, 01:59 PM UTC
We are continuing to work on a fix for this incident, and will be restarting servers. While we expect no impact during this restart, customers may experience brief interruptions in service, while connected clients, and secondary gateway access points locally reconnect.
- monitoring Aug 20, 2026, 02:53 PM UTC
We implemented a fix and are currently monitoring the result. PC clients are recovering so users may experience a slight delay in reconnection
- resolved Aug 20, 2026, 03:25 PM UTC
This incident has been resolved.
Notice August 17, 2026 Degraded print and scan performance — US region 19h 17m Embedded [US] (HP), US Data Center (Printing), Embedded [US] (Konica Minolta), US Data Center (Scanning) and 9 more
Started Aug 17, 2026, 04:09 PM UTC· resolved Aug 18, 2026, 11:27 AM UTC
- investigating Aug 17, 2026, 04:09 PM UTC
We are experiencing degradged print and scan performance, currently investigating this incident.
- identified Aug 17, 2026, 04:24 PM UTC
We have implemented a fix for this incident.
- monitoring Aug 17, 2026, 04:48 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 18, 2026, 11:27 AM UTC
This incident has been resolved.
Minor August 5, 2026 Incident - AU Datacenter: Printing Degraded 3h 38m AU Data Center (Printing)
Started Aug 05, 2026, 08:46 AM UTC· resolved Aug 05, 2026, 12:24 PM UTC
- investigating Aug 05, 2026, 08:46 AM UTC
We are investigating alerts that we have received, and Printing in AU may be degraded. We will keep you informed as soon as we know more. Updates will follow on this channel.
- monitoring Aug 05, 2026, 08:58 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 05, 2026, 12:24 PM UTC
This incident has been resolved.
Minor July 14, 2026 Incident - [DE] Datacenter: SMTP service is degraded 2d 2h DE Data Center (Scanning)
Started Jul 14, 2026, 09:00 AM UTC· resolved Jul 16, 2026, 11:37 AM UTC
- investigating Jul 14, 2026, 09:00 AM UTC
We're investigating alerts indicating possible degradation of the SMTP server in DE. This may affect Scan to Email and email notifications. We will keep you informed as soon as we know more. Updates will follow on this channel.
- monitoring Jul 14, 2026, 09:56 AM UTC
We have implemented a fix for this issue, and are monitoring. We will update further on this channel.
- resolved Jul 16, 2026, 11:37 AM UTC
This incident has been resolved.
Major July 8, 2026 Degraded print and scan performance — AU Data Center 1h 14m Embedded [AU] (HP), AU Data Center (Printing), Embedded [AU] (Konica Minolta), AU Data Center (Scanning) and 9 more
Started Jul 08, 2026, 12:45 AM UTC· resolved Jul 08, 2026, 02:00 AM UTC
- identified Jul 08, 2026, 12:45 AM UTC
We are experiencing degraded performance affecting print and scan services in the Sydney region. Some users may notice slow or delayed print and scan jobs. We have identified the cause as resource exhaustion on backend infrastructure and are performing remediation, including service restarts on affected nodes. Users will experience brief interruptions while this completes.
- identified Jul 08, 2026, 01:34 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Jul 08, 2026, 01:42 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 08, 2026, 02:00 AM UTC
This incident has been resolved.
Minor June 27, 2026 OTC data centre scan to email degraded 5h 12m DE Data Center (Scanning)
Started Jun 27, 2026, 11:19 AM UTC· resolved Jun 27, 2026, 04:32 PM UTC
- investigating Jun 27, 2026, 11:19 AM UTC
We are currently investigating issues with SMTP in our OTC datacentre
- identified Jun 27, 2026, 12:18 PM UTC
We have identified the issue is with the Opentelekom Cloud SMTP service. We are waiting for a response from support. As a workaround you can still download your scan jobs from the web UI.
- monitoring Jun 27, 2026, 12:55 PM UTC
SMTP service appears to be restored, our monitoring probes are now successful for the past 30 mins. We will continue to monitor the situation
- resolved Jun 27, 2026, 04:32 PM UTC
This incident has been resolved.
Notice June 26, 2026 Investigating potential Gateway connectivity issues 1h 28m DE Data Center (Edge / Gateways)
Started Jun 26, 2026, 08:31 AM UTC· resolved Jun 26, 2026, 09:59 AM UTC
- investigating Jun 26, 2026, 08:31 AM UTC
We are currently investigating potential Gateway connectivity issues.
- identified Jun 26, 2026, 08:41 AM UTC
We have identified the issue and are rolling out a mitigation actions. Some clients may experience reconnection (no further impact expected).
- identified Jun 26, 2026, 08:59 AM UTC
We are continuing to work on mitigation actions.
- identified Jun 26, 2026, 09:17 AM UTC
Mitigation continues, we see majority of Gateways already reconnected.
- monitoring Jun 26, 2026, 09:33 AM UTC
All mitigation actions were carried out and we are currently monitoring the situation.
- resolved Jun 26, 2026, 09:59 AM UTC
This incident has been resolved.
Minor June 25, 2026 Incident - [US] Datacenter: [Redirect URI failures for IDPs] 29m US Data Center (Authentication)
Started Jun 25, 2026, 06:49 PM UTC· resolved Jun 25, 2026, 07:18 PM UTC
- investigating Jun 25, 2026, 06:49 PM UTC
We are currently investigating reports of inability to login in the US datacenter. Updates will follow.
- monitoring Jun 25, 2026, 07:01 PM UTC
The services were recovered, monitoring.
- resolved Jun 25, 2026, 07:18 PM UTC
This incident has been resolved.
Minor June 23, 2026 DE Datacenter: Gateway connection issues 22m DE Data Center (Edge / Gateways)
Started Jun 23, 2026, 03:22 PM UTC· resolved Jun 23, 2026, 03:45 PM UTC
- investigating Jun 23, 2026, 03:22 PM UTC
We are currently investigating this incident. There will be a brief service unavailability in the next few minutes due to ongoing maintenance.
- resolved Jun 23, 2026, 03:45 PM UTC
This incident has been resolved.
Major June 2, 2026 Outage of scan/print jobs in the OTC data center 22h 53m Embedded [DE] (HP), DE Data Center (Printing), Embedded [DE] (Konica Minolta), DE Data Center (Scanning) and 7 more
Started Jun 02, 2026, 02:37 PM UTC· resolved Jun 03, 2026, 01:31 PM UTC
- identified Jun 02, 2026, 02:37 PM UTC
Some scan jobs may fail or take longer to process than expected. Our team has identified limited processing capacity as the cause and is working with the infrastructure provider to increase available resources. We are monitoring the situation closely and will provide updates as soon as more information becomes available.
- monitoring Jun 03, 2026, 08:00 AM UTC
We have taken steps to address the capacity limitations and are continuing to monitor the system to ensure stability. We will provide further updates if necessary.
- investigating Jun 03, 2026, 11:36 AM UTC
We are receiving alerts indicating that printing and scanning is impacted in the whole datacenter. The team is investigating, updates will come.
- identified Jun 03, 2026, 11:46 AM UTC
We see all OTC datacenters impacted, contacting the infrastructure provider support.
- identified Jun 03, 2026, 12:14 PM UTC
We are continuing to work on a fix for this incident, updating the underlying infrastructure, the system shall be getting online in next couple of minutes.
- identified Jun 03, 2026, 12:29 PM UTC
We still keep seeing an unusual amount of load on the underlying infrastructure. We are continuing to work on a fix for this incident.
- identified Jun 03, 2026, 12:55 PM UTC
We are continuing to work on a fix for this incident. At this moment all services seems to be running and accepting connections. PC Clients and MFPs shall start recovering.
- monitoring Jun 03, 2026, 01:21 PM UTC
We implemented an update of the underlying infrastructure and are currently monitoring the result. The users shall be able to print and scan again.
- resolved Jun 03, 2026, 01:31 PM UTC
This incident has been resolved. We keep monitoring for some time until officially closing the incident. We will follow with post mortem as soon as we understand the reasons of the failure.
Minor May 27, 2026 Incident - DE Datacenter: Email delivery issue. 20m Embedded [DE] (HP), Embedded [DE] (Konica Minolta), DE Data Center (Scanning), Embedded [DE] (Ricoh) and 4 more
Started May 27, 2026, 09:49 AM UTC· resolved May 27, 2026, 10:09 AM UTC
- investigating May 27, 2026, 09:49 AM UTC
We are currently investigating an issue where emails are not being sent from our DE data center using the default messaging configuration. Notifications, alerts, and other outbound emails relying on this default service are affected and may be delayed or undelivered. **Who is affected:** Customers on OTC clusters using the **default messaging configuration.** **Who is not affected:** Customers who have configured their own messaging service (e.g., custom SMTP server or third-party email provider). Email delivery through your own configuration continues to operate normally. Our engineering team is actively working on a resolution. Updates will follow on this channel.
- resolved May 27, 2026, 10:09 AM UTC
This incident has been resolved.
Minor May 13, 2026 Incident - UK Datacenter: Degraded Service 1h 2m UK Data Centre (Printing), UK Data Centre (Authentication), UK Data Centre (Web Portal)
Started May 13, 2026, 07:46 AM UTC· resolved May 13, 2026, 08:48 AM UTC
- investigating May 13, 2026, 08:14 AM UTC
We are investigating alerts that we have received, and our UK Data Center may be degraded.
- identified May 13, 2026, 08:42 AM UTC
We identified the issue in the UK Data Center. We're currently working to get this resolved as efficiently as possible.
- resolved May 13, 2026, 08:48 AM UTC
This incident has been resolved.