SAFEQ incident

Degraded print and scan performance — US region

Notice

Resolved after 19 hours 17 minutes, affecting Embedded [US] (HP) and US Data Center (Printing) and 1 more, on August 17, 2026.

monitoring Aug 17, 2026, 04:48 PM UTC

We implemented a fix and are currently monitoring the result.

Started: Aug 17, 2026, 04:09 PM UTC
Resolved: Aug 18, 2026, 11:27 AM UTC
Duration: 19h 17m
Detected by Pingoru: Aug 17, 2026, 04:09 PM UTC

Affected components

Embedded [US] (HP)US Data Center (Printing)Embedded [US] (Konica Minolta)US Data Center (Scanning)Embedded [US] (Ricoh)US Data Center (Authentication)Embedded [US] (Xerox)US Data Center (Web Portal)US Data Center (Mobile)Embedded [US] (Sharp)

Update timeline

investigating Aug 17, 2026, 04:09 PM UTC

We are experiencing degradged print and scan performance, currently investigating this incident.
identified Aug 17, 2026, 04:24 PM UTC

We have implemented a fix for this incident.
monitoring Aug 17, 2026, 04:48 PM UTC

We implemented a fix and are currently monitoring the result.
resolved Aug 18, 2026, 11:27 AM UTC

This incident has been resolved.

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