SAFEQ incident

OTC data centre scan to email degraded

Minor

Resolved after 5 hours 12 minutes, affecting DE Data Center (Scanning), on June 27, 2026.

monitoring Jun 27, 2026, 12:55 PM UTC

SMTP service appears to be restored, our monitoring probes are now successful for the past 30 mins. We will continue to monitor the situation

Started: Jun 27, 2026, 11:19 AM UTC
Resolved: Jun 27, 2026, 04:32 PM UTC
Duration: 5h 12m
Detected by Pingoru: Jun 27, 2026, 11:19 AM UTC

Affected components

DE Data Center (Scanning)

Update timeline

investigating Jun 27, 2026, 11:19 AM UTC

We are currently investigating issues with SMTP in our OTC datacentre
identified Jun 27, 2026, 12:18 PM UTC

We have identified the issue is with the Opentelekom Cloud SMTP service. We are waiting for a response from support. As a workaround you can still download your scan jobs from the web UI.
monitoring Jun 27, 2026, 12:55 PM UTC

SMTP service appears to be restored, our monitoring probes are now successful for the past 30 mins. We will continue to monitor the situation
resolved Jun 27, 2026, 04:32 PM UTC

This incident has been resolved.

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