SAFEQ incident

Degraded print and scan performance — AU Data Center

Major

Resolved after 1 hour 14 minutes, affecting Embedded [AU] (HP) and AU Data Center (Printing) and 1 more, on July 8, 2026.

monitoring Jul 08, 2026, 01:42 AM UTC

We implemented a fix and are currently monitoring the result.

Started: Jul 08, 2026, 12:45 AM UTC
Resolved: Jul 08, 2026, 02:00 AM UTC
Duration: 1h 14m
Detected by Pingoru: Jul 08, 2026, 12:45 AM UTC

Affected components

Embedded [AU] (HP)AU Data Center (Printing)Embedded [AU] (Konica Minolta)AU Data Center (Scanning)Embedded [AU] (Ricoh)AU Data Center (Authentication)AU Data Center (Web Portal)Embedded [AU] (Xerox)AU Data Center (Mobile)Embedded [AU] (Sharp)

Update timeline

identified Jul 08, 2026, 12:45 AM UTC

We are experiencing degraded performance affecting print and scan services in the Sydney region. Some users may notice slow or delayed print and scan jobs. We have identified the cause as resource exhaustion on backend infrastructure and are performing remediation, including service restarts on affected nodes. Users will experience brief interruptions while this completes.
identified Jul 08, 2026, 01:34 AM UTC

We are continuing to work on a fix for this incident.
monitoring Jul 08, 2026, 01:42 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Jul 08, 2026, 02:00 AM UTC

This incident has been resolved.

Your product runs on more than SAFEQ

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.