SAFEQ incident

Incident - [DE] Datacenter: SMTP service is degraded

Minor

Resolved after 2 days 2 hours, affecting DE Data Center (Scanning), on July 14, 2026.

monitoring Jul 14, 2026, 09:56 AM UTC

We have implemented a fix for this issue, and are monitoring. We will update further on this channel.

Affected components

DE Data Center (Scanning)

investigating Jul 14, 2026, 09:00 AM UTC

We're investigating alerts indicating possible degradation of the SMTP server in DE. This may affect Scan to Email and email notifications. We will keep you informed as soon as we know more. Updates will follow on this channel.
monitoring Jul 14, 2026, 09:56 AM UTC

We have implemented a fix for this issue, and are monitoring. We will update further on this channel.
resolved Jul 16, 2026, 11:37 AM UTC

This incident has been resolved.

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