SAFEQ incident
DE Data Center: Printing, Scanning and Authentication issues
Resolved after 1 hour 43 minutes, affecting DE Data Center (Printing) and DE Data Center (Scanning) and 1 more, on September 2, 2026.
The service is once again operational. We are actively monitoring the situation.
Affected components
Update timeline
- investigating Sep 02, 2026, 10:31 AM UTC
We are investigating alerts that we have received, and Printing, Scanning and Authentication in DE Data Center may have a partial outage. We will keep you informed as soon as we know more. Updates will follow on this channel.
- identified Sep 02, 2026, 10:49 AM UTC
We have identified the issue: a single server issue affecting one VM in the cluster. Cluster recovery is in progress. Once the service restarts, users may experience higher latency than usual during recovery. We are working to bring the affected node back online and will post updates as we have them.
- monitoring Sep 02, 2026, 11:58 AM UTC
The service is once again operational. We are actively monitoring the situation.
- resolved Sep 02, 2026, 12:14 PM UTC
This incident has been resolved.
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