Plaid Outage History
Plaid is up right nowPingoru has recorded 115 incidents for Plaid: 107 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 26 of 720 (4%) |
| May 2026 | 11 | 39 of 744 (5%) |
| June 2026 | 2 | 4 of 720 (1%) |
| July 2026 | 12 | 71 of 744 (10%) |
| August 2026 | 6 | 188 of 744 (25%) |
| September 2026 | 5 | 21 of 720 (3%) |
| October 2026 | 6 | 3 of 590 (1%) |
Incidents, newest first
Major March 27, 2026 Elevated dashboard error rates 4h 20m
Started Mar 27, 2026, 05:06 PM UTC· resolved Mar 27, 2026, 09:26 PM UTC
- investigating Mar 27, 2026, 05:06 PM UTC
We are experiencing elevated error rates in the Dashboard. We are actively investigating this issue.
- monitoring Mar 27, 2026, 05:19 PM UTC
The issue has been mitigated. We are closely monitoring our systems as we recover.
- resolved Mar 27, 2026, 09:26 PM UTC
This incident has been resolved.
Notice March 13, 2026 Service Disruption Impacting Fidelity and Fidelity NetBenefit connections 1h 9m
Started Mar 13, 2026, 04:28 PM UTC· resolved Mar 13, 2026, 05:37 PM UTC
- investigating Mar 13, 2026, 04:28 PM UTC
We are currently investigating an issue affecting connections to Fidelity and Fidelity NetBenefits. As a result, item adds and API requests for these institutions through Plaid may be impacted. Our team is actively working to resolve the issue and will share updates as they become available.
- resolved Mar 13, 2026, 06:05 PM UTC
The issue affecting connections to Fidelity and Fidelity NetBenefits has been resolved. Item adds and API requests through Plaid have returned to normal operation. We will continue to monitor to ensure stability.
Critical March 9, 2026 API downtime 1h 30m
Started Mar 09, 2026, 09:44 PM UTC· resolved Mar 09, 2026, 11:14 PM UTC
- investigating Mar 09, 2026, 09:44 PM UTC
We experienced elevated error rates for API calls and item adds on Monday, March 09, 2026 from 21:25 UTC - 21:30 UTC. This issue has been mitigated. We are closely monitoring our systems as we recover.
- resolved Mar 10, 2026, 12:07 AM UTC
This incident has been resolved.
Notice March 3, 2026 Transfer API degradation 4h 55m
Started Mar 03, 2026, 11:15 PM UTC· resolved Mar 04, 2026, 04:11 AM UTC
- monitoring Mar 03, 2026, 11:15 PM UTC
FedACH continues to report delays in ACH file delivery and settlement. This may result in ACH Transfer delays. We are continuing to monitor the situation to limit client impact.
- resolved Mar 04, 2026, 04:11 AM UTC
This incident has been resolved.
Critical February 24, 2026 Instant Payment Transfer Rails Unavailable And Delayed ACH Processing 19m API - Production
Started Feb 24, 2026, 02:54 AM UTC· resolved Feb 24, 2026, 03:14 AM UTC
- investigating Feb 24, 2026, 02:54 AM UTC
Instant Payment Transfer rails are temporarily delayed. This applies to Instant Payouts (RTP and FedNow) and RfP (Request for Payments). ACH Transfers are unaffected for now. We are actively monitoring and will update this incident as it is resolved.
- resolved Feb 24, 2026, 03:14 AM UTC
We think the impact from the issue is over.
Notice February 10, 2026 Service Disruption Impact Chase Customers –
Started Feb 10, 2026, 07:00 PM UTC· resolved Feb 10, 2026, 07:00 PM UTC
- resolved Feb 11, 2026, 06:32 PM UTC
Chase is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Chase has resolved the issue.
Notice January 30, 2026 Service Disruption Impacting Citibank connections 32m API - Production
Started Jan 30, 2026, 06:31 AM UTC· resolved Jan 30, 2026, 07:04 AM UTC
- identified Jan 30, 2026, 06:31 AM UTC
Citibank is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Citibank has resolved the issue.
- resolved Jan 30, 2026, 07:04 AM UTC
This incident has been resolved.
Notice January 15, 2026 Instant Payment Transfer Rails Delay 2h 3m API - Production
Started Jan 15, 2026, 07:22 PM UTC· resolved Jan 15, 2026, 09:26 PM UTC
- investigating Jan 15, 2026, 07:22 PM UTC
Instant Payment Transfer rails are currently experiencing settlement delay. This does not affect ACH transfers. Instant transfer creation requests will be accepted as usual via /transfer/create, but processing these payments might be delayed. We are actively working on identifying the issue and will provide an update shortly.
- identified Jan 15, 2026, 07:48 PM UTC
Instant payments are still being processed and settled. But there is delay in marking transfers as settled and generating transfer events. We have identified the issue and are working on the fix.
- monitoring Jan 15, 2026, 09:11 PM UTC
A fix has been deployed. Instant payment processing is now resumed. We are continuing monitoring the results.
- resolved Jan 15, 2026, 09:26 PM UTC
Instant payment processing is now fully recovered.
Major December 11, 2025 IDV Dashboard Downtime 1h 10m API - Production, Dashboard
Started Dec 11, 2025, 04:56 PM UTC· resolved Dec 11, 2025, 06:06 PM UTC
- investigating Dec 11, 2025, 04:56 PM UTC
The Identity Verification dashboard is experiencing downtime. We are investigating.
- identified Dec 11, 2025, 05:16 PM UTC
We have identified the likely issue and are rolling out a fix.
- monitoring Dec 11, 2025, 05:30 PM UTC
The Identity Verification dashboard has been restored. We are closely monitoring our systems as we recover.
- resolved Dec 11, 2025, 06:06 PM UTC
This incident has been resolved.
Notice December 5, 2025 CRA report generation degradation 51m API - Production
Started Dec 05, 2025, 03:22 AM UTC· resolved Dec 05, 2025, 04:14 AM UTC
- identified Dec 05, 2025, 03:22 AM UTC
We are currently experiencing a degradation in CRA report generation that may result in missing webhooks. We have identified the root cause and are actively working to mitigate the impact.
- monitoring Dec 05, 2025, 04:01 AM UTC
This issue has been mitigated. We are closely monitoring our systems as we recover.
- resolved Dec 05, 2025, 04:14 AM UTC
This incident has been resolved.
Notice December 4, 2025 Degraded Institution Alerting 41m Dashboard
Started Dec 04, 2025, 03:15 PM UTC· resolved Dec 04, 2025, 03:57 PM UTC
- investigating Dec 04, 2025, 03:15 PM UTC
We are currently experiencing issues with the delivery of institution status alerts. Some customers may not receive timely notifications about institution health changes. We are actively investigating the issue.
- resolved Dec 04, 2025, 03:57 PM UTC
We think the impact from the issue is over.
Notice November 20, 2025 Elevated Plaid Check (CRA) API errors 2h 27m API - Production
Started Nov 20, 2025, 09:10 PM UTC· resolved Nov 20, 2025, 11:37 PM UTC
- investigating Nov 20, 2025, 09:10 PM UTC
Plaid Check (CRA) requests are experiencing elevated error rates. We are actively investigating and working to mitigate this issue.
- identified Nov 20, 2025, 09:27 PM UTC
We've identified the root cause and are deploying a fix.
- monitoring Nov 20, 2025, 09:40 PM UTC
This issue has been mitigated. We are closely monitoring our systems as we recover.
- resolved Nov 20, 2025, 11:37 PM UTC
This incident has been resolved.
Minor November 12, 2025 Elevated Identity Verification error rates 27m API - Production
Started Nov 12, 2025, 04:13 PM UTC· resolved Nov 12, 2025, 04:41 PM UTC
- investigating Nov 12, 2025, 04:13 PM UTC
We are currently investigating the issue
- monitoring Nov 12, 2025, 04:27 PM UTC
Systems are improving. We are monitoring.
- resolved Nov 12, 2025, 04:41 PM UTC
This issue has been resolved. We will continue monitoring.
Notice November 10, 2025 Elevated dashboard sign-in and sign-up error rates –
Started Nov 10, 2025, 04:00 PM UTC· resolved Nov 10, 2025, 04:00 PM UTC
- resolved Nov 10, 2025, 09:28 PM UTC
We experienced elevated error rates on sign-ins and sign-ups between Monday, November 10, 2025 from 8:16 PT - Monday, November 10, 2025 from 9:02 PT. This incident has been resolved.
Critical November 5, 2025 Dashboard is down 16m Dashboard
Started Nov 05, 2025, 01:34 AM UTC· resolved Nov 05, 2025, 01:51 AM UTC
- investigating Nov 05, 2025, 01:34 AM UTC
Dashboard is down, we are investigating
- resolved Nov 05, 2025, 01:51 AM UTC
We have fixed the issue and are actively monitoring
Notice October 29, 2025 Service Disruption Impacting Capital One connections 15m
Started Oct 29, 2025, 05:00 PM UTC· resolved Oct 29, 2025, 05:16 PM UTC
- investigating Oct 29, 2025, 05:00 PM UTC
Capital One is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Capital One has resolved the issue.
- resolved Oct 29, 2025, 05:16 PM UTC
This incident has been resolved.
Notice October 29, 2025 Elevated Virtual Accounts Failure Rates –
Started Oct 29, 2025, 12:55 PM UTC· resolved Oct 29, 2025, 12:55 PM UTC
- resolved Oct 29, 2025, 02:35 PM UTC
Between 12:55 and 13:05 GMT, one of our banking partners experienced a brief service interruption. Full service was restored by 1:05pm. Payins via Payment Initiation and payouts/refunds experienced elevated failure rates during this time.
Notice October 28, 2025 Elevated dashboard institutions error rates 10h 4m Dashboard
Started Oct 28, 2025, 05:03 PM UTC· resolved Oct 29, 2025, 03:08 AM UTC
- investigating Oct 28, 2025, 05:03 PM UTC
We are experiencing elevated error rates in the Dashboard for institutions features. We are actively investigating this issue.
- monitoring Oct 28, 2025, 06:19 PM UTC
We have identified and mitigated the issue. We are closely monitoring our systems.
- resolved Oct 29, 2025, 03:08 AM UTC
We think the impact from the issue is over.
Major October 20, 2025 User API degradation 19h 27m API - Production, API - Sandbox
Started Oct 20, 2025, 09:50 PM UTC· resolved Oct 21, 2025, 05:17 PM UTC
- investigating Oct 20, 2025, 09:50 PM UTC
We are currently investigating the issue.
- investigating Oct 20, 2025, 11:00 PM UTC
The degradation specifically affects users created with consumer_report_user_identity field (Plaid Check users). We are still investigating the issue.
- monitoring Oct 21, 2025, 01:44 AM UTC
We’ve identified and resolved the root cause of the issue. New CRA user creation calls are now recovering. We’re continuing to work on a fix to allow previously failed requests to be retried.
- resolved Oct 21, 2025, 05:17 PM UTC
This incident has been resolved.
Major October 20, 2025 AWS Outage 23h 50m API - Production, API - Sandbox, Dashboard
Started Oct 20, 2025, 05:52 PM UTC· resolved Oct 21, 2025, 05:42 PM UTC
- investigating Oct 20, 2025, 05:52 PM UTC
We are continuing to experience API and Dashboard failures due to the ongoing AWS outage that are causing errors on multiple surface areas. We are investigating mitigations and waiting on further updates from AWS.
- monitoring Oct 20, 2025, 07:07 PM UTC
We're observing full recovery across all endpoints and continuing to monitor.
- identified Oct 20, 2025, 10:48 PM UTC
We're seeing a low rate of lingering errors from the earlier AWS outage which is mostly contained to Dashboard, CRA and Transfer. We're continuing to investigate avenues to recover this more rapidly.
- monitoring Oct 21, 2025, 02:22 AM UTC
We identified a fix that routes around the remaining errors for Dashboard, CRA and Transfer. We've monitored those service health and see full recovery.
- resolved Oct 21, 2025, 05:42 PM UTC
This incident has been resolved.
Major October 20, 2025 CRA API Degradation 21h 20m API - Production
Started Oct 20, 2025, 04:52 PM UTC· resolved Oct 21, 2025, 02:12 PM UTC
No vendor updates were posted for this incident.
Major October 20, 2025 Elevated Signal errors 1d 1h API - Production
Started Oct 20, 2025, 04:29 PM UTC· resolved Oct 21, 2025, 05:30 PM UTC
- investigating Oct 20, 2025, 04:29 PM UTC
/signal/evaluate requests are experiencing elevated error rates. We are actively investigating and working to mitigate this issue.
- monitoring Oct 20, 2025, 07:07 PM UTC
We are seeing improved error rates on the /signal/evaluate endpoint, and will continue to monitor its recovery.
- identified Oct 21, 2025, 02:55 AM UTC
We are observing elevated 500s on the /signal/evaluate API once again. We have identified the issue and are investigating fixes.
- monitoring Oct 21, 2025, 05:06 AM UTC
We are seeing improved error rates on the /signal/evaluate endpoint, and will continue to monitor its recovery.
- resolved Oct 21, 2025, 05:30 PM UTC
This incident has been resolved.