Resolved after 23 hours 50 minutes, affecting API - Production and API - Sandbox and 1 more, on October 20, 2025.
We identified a fix that routes around the remaining errors for Dashboard, CRA and Transfer. We've monitored those service health and see full recovery.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:52 PM UTC
We are continuing to experience API and Dashboard failures due to the ongoing AWS outage that are causing errors on multiple surface areas. We are investigating mitigations and waiting on further updates from AWS.
- monitoring Oct 20, 2025, 07:07 PM UTC
We're observing full recovery across all endpoints and continuing to monitor.
- identified Oct 20, 2025, 10:48 PM UTC
We're seeing a low rate of lingering errors from the earlier AWS outage which is mostly contained to Dashboard, CRA and Transfer. We're continuing to investigate avenues to recover this more rapidly.
- monitoring Oct 21, 2025, 02:22 AM UTC
We identified a fix that routes around the remaining errors for Dashboard, CRA and Transfer. We've monitored those service health and see full recovery.
- resolved Oct 21, 2025, 05:42 PM UTC
This incident has been resolved.
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