Resolved after 19 hours 27 minutes, affecting API - Production and API - Sandbox, on October 20, 2025.
We’ve identified and resolved the root cause of the issue. New CRA user creation calls are now recovering. We’re continuing to work on a fix to allow previously failed requests to be retried.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:50 PM UTC
We are currently investigating the issue.
- investigating Oct 20, 2025, 11:00 PM UTC
The degradation specifically affects users created with consumer_report_user_identity field (Plaid Check users). We are still investigating the issue.
- monitoring Oct 21, 2025, 01:44 AM UTC
We’ve identified and resolved the root cause of the issue. New CRA user creation calls are now recovering. We’re continuing to work on a fix to allow previously failed requests to be retried.
- resolved Oct 21, 2025, 05:17 PM UTC
This incident has been resolved.
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