Plaid incident

Elevated Signal errors

Resolved after 1 day 1 hour, affecting API - Production, on October 20, 2025.

monitoring Oct 21, 2025, 05:06 AM UTC

We are seeing improved error rates on the /signal/evaluate endpoint, and will continue to monitor its recovery.

Started
Oct 20, 2025, 04:29 PM UTC
Resolved
Oct 21, 2025, 05:30 PM UTC
Duration
1d 1h
Detected by Pingoru
Oct 20, 2025, 04:29 PM UTC

Affected components

API - Production

Update timeline

  1. investigating Oct 20, 2025, 04:29 PM UTC

    /signal/evaluate requests are experiencing elevated error rates. We are actively investigating and working to mitigate this issue.

  2. monitoring Oct 20, 2025, 07:07 PM UTC

    We are seeing improved error rates on the /signal/evaluate endpoint, and will continue to monitor its recovery.

  3. identified Oct 21, 2025, 02:55 AM UTC

    We are observing elevated 500s on the /signal/evaluate API once again. We have identified the issue and are investigating fixes.

  4. monitoring Oct 21, 2025, 05:06 AM UTC

    We are seeing improved error rates on the /signal/evaluate endpoint, and will continue to monitor its recovery.

  5. resolved Oct 21, 2025, 05:30 PM UTC

    This incident has been resolved.

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