Ping Identity Outage History

Ping Identity is up right now

Pingoru has recorded 60 incidents for Ping Identity: 57 in the last 12 months and 18 in the last 90 days.

Source: status.pingidentity.com

60incidents recorded
57last 12 months
18last 90 days
5 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct5
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Ping Identity in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20265122 of 720 (17%)
May 202644 of 744 (1%)
June 202629 of 720 (1%)
July 2026616 of 744 (2%)
August 202654 of 744 (0%)
September 2026821 of 720 (3%)
October 202656 of 590 (1%)

Incidents, newest first

Minor May 28, 2026 PingOne directory service experience high un-caught exceptions 1h 17m PingID Server

Started May 28, 2026, 10:49 AM UTC· resolved May 28, 2026, 12:07 PM UTC

  1. investigating May 28, 2026, 10:48 AM UTC

    PingOne directory service experience high number of uncaught exceptions. We are investigating the issue

  2. identified May 28, 2026, 10:49 AM UTC

    A bot network attack was identified, and customer traffic is failed over to the other eu region

  3. monitoring May 28, 2026, 11:05 AM UTC

    Traffic failover completed in the other eu region; Restarting directory service in the failed eu region.

  4. monitoring May 28, 2026, 11:43 AM UTC

    PingOne directory service is now operational in both EU regions (Active/Active)

  5. resolved May 28, 2026, 12:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026 PingOne Advanced Services Degraded –

Started May 14, 2026, 11:00 AM UTC· resolved May 14, 2026, 11:00 AM UTC

  1. resolved May 14, 2026, 02:44 PM UTC

    Monitoring systems have identified a potential issue with Ping Identity's PingOne Advanced Services. The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. Automated monitoring will continue to track affected components and will update their operational status as recovery occurs. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

Read the full incident report →

Minor May 13, 2026 PingOne Directory intermittent errors in the EU geography for a subset of users 29m

Started May 13, 2026, 01:35 AM UTC· resolved May 13, 2026, 02:05 AM UTC

  1. investigating May 13, 2026, 01:35 AM UTC

    We are currently investigating intermittent timeouts affecting Write operations in the PingOne Directory Service in the EU West region. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. identified May 13, 2026, 01:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 01:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 02:05 AM UTC

    This incident has been resolved

Read the full incident report →

Minor May 6, 2026 PingOne Service Interruption 2h 14m AD Connect & Routing Service

Started May 06, 2026, 05:02 AM UTC· resolved May 06, 2026, 07:16 AM UTC

  1. investigating May 06, 2026, 05:02 AM UTC

    Monitoring systems have detected an issue with Ping Identity's PingOne Service. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. identified May 06, 2026, 05:05 AM UTC

    We identified the issue and its impacting customers in the US region and are working toward a resolution.

  3. monitoring May 06, 2026, 05:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2026, 07:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 29, 2026 PingOne Protect Admin dashboards Interruption 2h 3m Admin Console Dashboards

Started Apr 29, 2026, 09:28 AM UTC· resolved Apr 29, 2026, 11:31 AM UTC

  1. investigating Apr 29, 2026, 09:28 AM UTC

    Monitoring systems have detected an issue with Ping Identity's Protect Admin console dashbaords. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. monitoring Apr 29, 2026, 09:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 29, 2026, 09:53 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 29, 2026, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026 PingOne DaVinci Service Interruption in US 35m DaVinci - Runtime

Started Apr 27, 2026, 06:12 PM UTC· resolved Apr 27, 2026, 06:48 PM UTC

  1. monitoring Apr 27, 2026, 06:12 PM UTC

    Monitoring systems have detected service degradation with Ping Identity's DaVinci Service from 5:52 pm and 6:02pm UTC. The team took active measures to address the issue and now the service is restored. We will continue to monitor the situation and update the status accordingly. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. monitoring Apr 27, 2026, 06:13 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 27, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026 PingOne MFA service disruption 1h 15m PingOne MFA API, PingOne MFA

Started Apr 22, 2026, 03:16 PM UTC· resolved Apr 22, 2026, 04:31 PM UTC

  1. investigating Apr 22, 2026, 03:16 PM UTC

    We are currently investigating this issue.

  2. identified Apr 22, 2026, 04:01 PM UTC

    We have identified the cause of the impact, and have begun working towards a mitigation

  3. monitoring Apr 22, 2026, 04:01 PM UTC

    A fix has been implemented and we are monitoring post resolution

  4. resolved Apr 22, 2026, 04:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2026 PingOne Verify Service Interruption 4d 22h PingOne Verify

Started Apr 14, 2026, 09:29 AM UTC· resolved Apr 19, 2026, 08:00 AM UTC

  1. investigating Apr 14, 2026, 09:29 AM UTC

    Monitoring systems have detected an issue with Ping Identity's Verify Service. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. identified Apr 14, 2026, 09:52 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 14, 2026, 10:55 AM UTC

    Resolved: Web authentication flows are now fully operational. In Progress: Our engineering team is currently investigating and working to resolve verification issues within the PingID mobile app.

  4. identified Apr 14, 2026, 12:31 PM UTC

    Update: Workaround for PingID App Verification Issue Identity: We have identified that the current verification failure is specifically impacting Verify Transactions when document images are collected directly via the PingID app. Workaround: To bypass this issue, users should use a web browser to collect and submit document images instead of the mobile app. Action Required: If your current user flow instructs individuals to use the PingID app for document capture, please advise them to switch to a supported web browser to complete the process.

  5. resolved Apr 19, 2026, 08:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 2, 2026 Users experienced intermittent authentication issue in Frankfurt region –

Started Apr 02, 2026, 06:32 AM UTC· resolved Apr 02, 2026, 06:32 AM UTC

  1. resolved Apr 02, 2026, 06:44 AM UTC

    A small percentage of transactions experienced intermittent issues, where users authentication fails.

Read the full incident report →

Notice March 31, 2026 Some Admin Console Dashboards in AU are delayed in updating 3h 15m Admin Console Dashboards

Started Mar 31, 2026, 07:30 PM UTC· resolved Mar 31, 2026, 10:46 PM UTC

  1. investigating Mar 31, 2026, 07:30 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 31, 2026, 08:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2026, 09:17 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 31, 2026, 09:54 PM UTC

    We are continuing to investigate this issue.

  5. identified Mar 31, 2026, 10:31 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Mar 31, 2026, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Mar 31, 2026, 10:42 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Mar 31, 2026, 10:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 Elevated latency and error rate for PingOne Audit UI and Activities Endpoint 1h 18m Admin Console Dashboards

Started Mar 30, 2026, 10:09 PM UTC· resolved Mar 30, 2026, 11:28 PM UTC

  1. investigating Mar 30, 2026, 10:09 PM UTC

    In NA we're investigating alerts related to an increased error rate and latency for the activities endpoint, which exposes PingOne audit data in the Admin UI. End user use cases are unaffected.

  2. investigating Mar 30, 2026, 11:27 PM UTC

    We've taken action to bring the latency and error rates down to normal levels since 22:33 UTC.

  3. resolved Mar 30, 2026, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2026 PingID Service Service Degradation 28m PingID Authenticator, PingID Server

Started Mar 27, 2026, 05:31 AM UTC· resolved Mar 27, 2026, 06:00 AM UTC

  1. investigating Mar 27, 2026, 05:31 AM UTC

    Monitoring systems have identified a potential service degradation with Ping Identity's PingID Service. The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. Automated monitoring will continue to track affected components and will update their operational status as recovery occurs. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. identified Mar 27, 2026, 05:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 27, 2026, 05:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2026, 06:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026 Intermittent issue with PingOne for Enterprise Cloud Desktop in NA (503 HTTP responses) 3h 39m PingOne Dock

Started Mar 11, 2026, 03:55 PM UTC· resolved Mar 11, 2026, 07:34 PM UTC

  1. investigating Mar 11, 2026, 03:55 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 11, 2026, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 11, 2026, 04:14 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 11, 2026, 05:30 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 11, 2026, 06:37 PM UTC

    A fix has been implemented and our teams are monitoring the results.

  6. resolved Mar 11, 2026, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 7, 2026 PingOne DaVinci Service elevated latency 2h 43m DaVinci - Runtime, DaVinci - Runtime

Started Mar 07, 2026, 02:36 PM UTC· resolved Mar 07, 2026, 05:20 PM UTC

  1. investigating Mar 07, 2026, 02:36 PM UTC

    Monitoring systems have detected elevated latency with Ping Identity's DaVinci Service for some user flows. We have identified the root cause and team is working on mitigation plan. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. identified Mar 07, 2026, 02:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 07, 2026, 02:38 PM UTC

    We mitigated the impact which increased the latency and the team is continuing to monitor the impact.

  4. monitoring Mar 07, 2026, 02:53 PM UTC

    We are observing elevated latency with Ping Identity's DaVinci Service for some user flows in other regions. Team is continuing to monitor the impact.

  5. resolved Mar 07, 2026, 05:20 PM UTC

    Resolving this incident the impact has been mitigated for a couple of hours.

Read the full incident report →

Minor March 4, 2026 DaVinci Increased Error Rate In Functions Connector 1d

Started Mar 04, 2026, 03:30 AM UTC· resolved Mar 05, 2026, 03:36 AM UTC

  1. resolved Mar 04, 2026, 03:37 AM UTC

    A subset of DaVinci customers using the Custom Function capability in the Functions connector experienced increase error rates beginning 11:13 UTC and was resolved at approximately 03:36 UTC. The root-cause is under investigation, but service was restored after a recent code change was rolled back.

Read the full incident report →

Minor March 3, 2026 Its PingID service interruption 2h 11m PingID Server

Started Mar 03, 2026, 11:38 AM UTC· resolved Mar 03, 2026, 01:50 PM UTC

  1. investigating Mar 03, 2026, 11:38 AM UTC

    We are observing PingID Service interruption and currently investigating it

  2. monitoring Mar 03, 2026, 11:49 AM UTC

    The issue has been resolved and services are back to normal. Our teams will continue to monitor performance to ensure everything remains stable.

  3. resolved Mar 03, 2026, 01:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 17, 2026 PingID Android Notifications Issue 1h 18m Notification Services

Started Feb 17, 2026, 05:09 PM UTC· resolved Feb 17, 2026, 06:28 PM UTC

  1. investigating Feb 17, 2026, 05:09 PM UTC

    We are currently investigating an issue with Android Push Notifications.

  2. identified Feb 17, 2026, 05:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 17, 2026, 05:38 PM UTC

    We have implemented mitigation and are resolving the underlying issue.

  4. monitoring Feb 17, 2026, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 17, 2026, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 29, 2026 Errors in PingOne Console Applications page 1m Admin Console Dashboards, Admin Console Dashboards, Admin Console Dashboards, Admin Console Dashboards and 1 more

Started Jan 29, 2026, 08:00 PM UTC· resolved Jan 29, 2026, 08:01 PM UTC

  1. investigating Jan 29, 2026, 08:00 PM UTC

    We have received reports that admin console applications is not loading for some users, we are currently investigating the issue.

  2. monitoring Jan 29, 2026, 08:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2026, 08:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 24, 2026 Some MFA OTP emails delayed in North America 6h 10m PingOne MFA, PingOne MFA, PingOne MFA

Started Jan 24, 2026, 02:21 PM UTC· resolved Jan 24, 2026, 08:31 PM UTC

  1. investigating Jan 24, 2026, 02:21 PM UTC

    We see some delays in customers claiming MFA OTP emails, but we currently see no queueing or delays from our email provider. We've seen some general reports of email delivery issues with a third party email provider. We are continuing to investigate the issue.

  2. investigating Jan 24, 2026, 04:20 PM UTC

    A higher than normal percentage of email OTPs continue to be delayed to addresses hosted by a specific third party email provider. While customers cannot reduce this delay, they can reduce the possibility of expired OTPs which would lead to failed authentications or registrations by temporarily increasing the "Passcode Lifetime" to 30 minutes for the Email OTP provider within the MFA Policy. If this change is made, take note of the previous value so that it can be restored.

  3. identified Jan 24, 2026, 04:21 PM UTC

    This issue has been isolated to email addresses hosted by a specific third party email provider.

  4. identified Jan 24, 2026, 04:27 PM UTC

    This issue has been isolated to email addresses hosted by a specific third party email provider.

  5. identified Jan 24, 2026, 05:10 PM UTC

    We are continuing to monitor.

  6. monitoring Jan 24, 2026, 06:34 PM UTC

    Email delivery services provided by our third-party have resumed normal operations. We will continue to monitor and provide updates as appropriate.

  7. resolved Jan 24, 2026, 08:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026 PingOne MFA Service Interruption 3h 31m PingOne MFA, PingOne MFA, PingOne MFA, PingOne MFA

Started Jan 22, 2026, 08:53 PM UTC· resolved Jan 23, 2026, 12:24 AM UTC

  1. investigating Jan 22, 2026, 08:53 PM UTC

    Monitoring systems have identified a potential issue with Ping Identity's MFA Service sending email OTPs. The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. investigating Jan 22, 2026, 09:04 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 22, 2026, 09:12 PM UTC

    PingOne MFA is experiencing delays in sending email one-time passwords. We have identified the root cause is related to a third party provider, and we're working with the provider to mitigate it.

  4. identified Jan 22, 2026, 10:30 PM UTC

    The third party provider has implemented mitigations and we're starting to see improvements. We'll continue to monitor and update as more information becomes available.

  5. monitoring Jan 22, 2026, 10:48 PM UTC

    We continue to see improvement, but some errors remain. We will continue to monitor.

  6. resolved Jan 23, 2026, 12:24 AM UTC

    Errors sending email OTPs have abated and remained consistently low since the last update. All services are now fully operational and functioning as expected

Read the full incident report →

Minor January 22, 2026 PingID Settings Unavailable in PingOne for Enterprise Admin Portal 21s Administration Portal

Started Jan 22, 2026, 03:42 PM UTC· resolved Jan 22, 2026, 03:43 PM UTC

  1. monitoring Jan 22, 2026, 03:42 PM UTC

    This incident has been resolved.

  2. resolved Jan 22, 2026, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2026 PingOne and PingID Service Interruption 4h 47m Directory API, PingID Authenticator, User Login, Directory Login and 19 more

Started Jan 07, 2026, 08:16 AM UTC· resolved Jan 07, 2026, 01:03 PM UTC

  1. investigating Jan 07, 2026, 08:16 AM UTC

    Monitoring systems have detected an issue with Ping Identity's several Service in EU West. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. identified Jan 07, 2026, 08:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 07, 2026, 08:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 07, 2026, 01:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 24, 2025 Service degradation 26m

Started Nov 24, 2025, 04:30 AM UTC· resolved Nov 24, 2025, 04:57 AM UTC

  1. investigating Nov 24, 2025, 04:30 AM UTC

    We’re currently experiencing service degradation affecting multiple Ping Identity services. Our teams are actively investigating the issue and will provide updates as soon as possible.

  2. investigating Nov 24, 2025, 04:48 AM UTC

    We’ve identified the cause of the service degradation and our teams are working diligently to resolve it. Thank you for your patience as we work to restore full functionality.

  3. monitoring Nov 24, 2025, 04:54 AM UTC

    The issue has been resolved and services are back to normal. Our teams will continue to monitor performance to ensure everything remains stable.

  4. resolved Nov 24, 2025, 04:57 AM UTC

    This incident has been resolved. All services are fully operational and functioning as expected.

Read the full incident report →

Notice November 18, 2025 Cloudflare Global Network Issue 4h 38m

Started Nov 18, 2025, 01:05 PM UTC· resolved Nov 18, 2025, 05:43 PM UTC

  1. investigating Nov 18, 2025, 01:05 PM UTC

    We are aware of issues relating to Cloudflare and are monitoring their situation. Ping engineering teams are engaged in investigating any mitigation options available to us. Ping controlled services are all operational. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. monitoring Nov 18, 2025, 02:55 PM UTC

    Cloudflare have stated they believe the issue is resolved. We are reviewing our platform and synthetic tests before declaring ourselves satisfied that all services are fully restored. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  3. monitoring Nov 18, 2025, 03:17 PM UTC

    We still see impact at this time and are continuing to investigate.

  4. monitoring Nov 18, 2025, 04:55 PM UTC

    Error rates continue to trend down, our engineers remain actively engaged.

  5. resolved Nov 18, 2025, 05:43 PM UTC

    Error rates have returned to nominal levels since 17:04 UTC.

Read the full incident report →

Minor November 16, 2025 Some of the PingOne services has degraded performance in US-East-2 3h 7m User Login

Started Nov 16, 2025, 12:08 PM UTC· resolved Nov 16, 2025, 03:16 PM UTC

  1. investigating Nov 16, 2025, 12:08 PM UTC

    We are currently monitoring the issue.

  2. monitoring Nov 16, 2025, 12:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 16, 2025, 03:16 PM UTC

    This incident has been resolved.

Read the full incident report →