Ping Identity Outage History

Ping Identity is up right now

Pingoru has recorded 60 incidents for Ping Identity: 57 in the last 12 months and 18 in the last 90 days.

Source: status.pingidentity.com

60incidents recorded
57last 12 months
18last 90 days
5 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct5
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Ping Identity in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20265122 of 720 (17%)
May 202644 of 744 (1%)
June 202629 of 720 (1%)
July 2026616 of 744 (2%)
August 202654 of 744 (0%)
September 2026821 of 720 (3%)
October 202656 of 591 (1%)

Incidents, newest first

Minor November 14, 2025 Missing location data during PingID authentication in EU West 5h 35m PingID Authenticator

Started Nov 14, 2025, 10:52 PM UTC· resolved Nov 15, 2025, 04:28 AM UTC

  1. investigating Nov 14, 2025, 10:52 PM UTC

    We are experiencing issues in identifying the location when a user is authenticating with PingID from our EU West data center. Users can still authenticate without an issue. We are working on a mitigation and will provide ongoing updates.

  2. monitoring Nov 14, 2025, 11:38 PM UTC

    The issue is being mitigated and we are monitoring the results.

  3. resolved Nov 15, 2025, 04:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 14, 2025 Delayed data for PingOne Protect Dashboard in US 14h 41m Admin Console Dashboards

Started Nov 14, 2025, 07:19 PM UTC· resolved Nov 15, 2025, 10:00 AM UTC

  1. investigating Nov 14, 2025, 07:19 PM UTC

    We identified an issue in processing data for the PingOne Protect Dashboard for customers in US. The PingOne Protect reports do not show data since Nov 13th. The Engineering team is working on the issue. We will provide ongoing updates.

  2. investigating Nov 14, 2025, 08:20 PM UTC

    We are continuing to investigate the issue.

  3. identified Nov 14, 2025, 10:03 PM UTC

    The cause of the issue has been identified and we are working on a fix.

  4. identified Nov 14, 2025, 10:58 PM UTC

    We are continuing working on the fix for the issue.

  5. identified Nov 15, 2025, 01:18 AM UTC

    We are continuing working on the fix for the issue.

  6. resolved Nov 15, 2025, 07:02 PM UTC

    Data processing is resumed. This incident is resolved.

Read the full incident report →

Notice November 6, 2025 Elevated error rates in PingOne EU –

Started Nov 06, 2025, 09:55 AM UTC· resolved Nov 06, 2025, 09:55 AM UTC

  1. resolved Nov 06, 2025, 09:55 AM UTC

    Between 9:01am and 9:04am UTC, our monitoring systems detected a temporary spike in error rates. Some customers may have experienced elevated error responses during this brief period. The system automatically recovered and scaled up to accommodate the surge in traffic. All services have returned to normal operation, and we continue to investigate the root cause and monitor the system closely to ensure stability.

Read the full incident report →

Minor November 3, 2025 PingOne LDAP Gateway Intermittent Errors in North America 56m PingOne LDAP Gateway

Started Nov 03, 2025, 08:47 PM UTC· resolved Nov 03, 2025, 09:43 PM UTC

  1. investigating Nov 03, 2025, 08:47 PM UTC

    We are currently investigating the issue that is affected a subset of customers.

  2. identified Nov 03, 2025, 09:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 03, 2025, 09:41 PM UTC

    A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console: 1. Login to the PingOne Admin Console 2. Go to Integrations > Gateways. 3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it. If you are still experiencing issues after performing this action, please open a Support case.

  4. resolved Nov 03, 2025, 09:43 PM UTC

    A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console: 1. Login to the PingOne Admin Console 2. Go to Integrations > Gateways. 3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it. If you are still experiencing issues after performing this action, please open a Support case.

Read the full incident report →

Minor October 29, 2025 PingOne Service Degradation in NA 3h 8m DaVinci - Runtime, PingOne MFA

Started Oct 29, 2025, 05:51 PM UTC· resolved Oct 29, 2025, 08:59 PM UTC

  1. identified Oct 29, 2025, 05:51 PM UTC

    PingOne Service is experiencing performance degradation. We are seeing DNS resolution issues when making REST API calls to external services. This may affect customers who are using the DaVinci HTTP connectors. Next update within 60 minutes.

  2. monitoring Oct 29, 2025, 06:44 PM UTC

    We are continuing monitoring the situation.

  3. identified Oct 29, 2025, 07:21 PM UTC

    The root cause of the issue has been identified and a mitigation was put in place to reduce the error rate. The Engineering team continues working on resolving the root cause of the issue.

  4. monitoring Oct 29, 2025, 08:32 PM UTC

    Error rates have returned to normal levels, and the team will continue to monitor. If the error rates remain normal for the next 30 minutes, we will resolve the incident.

  5. resolved Oct 29, 2025, 08:59 PM UTC

    The error rate has remained normal since our last update. We are resolving the incident.

Read the full incident report →

Minor October 22, 2025 2 minute increased error rate for PingOne User Login 5m User Login, User Login API

Started Oct 22, 2025, 04:53 PM UTC· resolved Oct 22, 2025, 04:58 PM UTC

  1. monitoring Oct 22, 2025, 04:53 PM UTC

    We saw an increased error rate for PingOne User Login for 2 minutes from 16:40 to 16:42 UTC. Error rates have returned to normal and the team is monitoring.

  2. resolved Oct 22, 2025, 04:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 PingOne For Customers Service Interruption 6m User Login, User Login API, Admin Login

Started Oct 20, 2025, 07:23 PM UTC· resolved Oct 20, 2025, 07:29 PM UTC

  1. monitoring Oct 20, 2025, 07:23 PM UTC

    Monitoring systems have identified a potential issue with Ping Identity's PingOne Single Sign On service (formerly PingOne for Customers). The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. Automated monitoring will continue to track affected components and will update their operational status as recovery occurs. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. monitoring Oct 20, 2025, 07:29 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 20, 2025, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 PingID Email OTP Not Working for NA (us-east) customers –

Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 20, 2025, 07:00 AM UTC

  1. resolved Oct 20, 2025, 09:54 AM UTC

    Many PingID users on the NA region did not receive OTP via Email. This issue was a result of an AWS incident on the us-east-1 region. The issue started at ~7:00am GMT and was resolved by AWS at ~10:30am GMT.

Read the full incident report →