Resolved after 6 minutes, affecting User Login and User Login API and 1 more, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Oct 20, 2025, 07:23 PM UTC
Monitoring systems have identified a potential issue with Ping Identity's PingOne Single Sign On service (formerly PingOne for Customers). The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. Automated monitoring will continue to track affected components and will update their operational status as recovery occurs. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
- monitoring Oct 20, 2025, 07:29 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 07:29 PM UTC
This incident has been resolved.
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