Ping Identity Outage History
Ping Identity is up right nowPingoru has recorded 59 incidents for Ping Identity: 56 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 122 of 720 (17%) |
| May 2026 | 4 | 4 of 744 (1%) |
| June 2026 | 2 | 9 of 720 (1%) |
| July 2026 | 6 | 16 of 744 (2%) |
| August 2026 | 5 | 4 of 744 (0%) |
| September 2026 | 8 | 21 of 720 (3%) |
| October 2026 | 4 | 5 of 562 (1%) |
Incidents, newest first
Major October 6, 2026 PingOne services impacted 3h 59m Administration API, Directory API, Directory API, Directory API and 129 more
Started Oct 06, 2026, 04:29 PM UTC· resolved Oct 06, 2026, 08:29 PM UTC
- investigating Oct 06, 2026, 04:29 PM UTC
Ping Identity is aware of an issue impacting PingOne in all geographies. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 06, 2026, 04:50 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are implementing a fix. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 06, 2026, 05:30 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 06, 2026, 05:45 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. We are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 06, 2026, 05:57 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. **The US geography has recovered and is under monitoring ** We are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 06, 2026, 05:58 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. **The US geography has recovered and is under monitoring ** We are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 06, 2026, 06:16 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. **The US geography has recovered and is under monitoring ** ** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 06, 2026, 06:36 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. ** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** ** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring ** ** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 06, 2026, 06:54 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. ** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** ** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring ** ** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 06, 2026, 07:13 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are finalizing work on restoration of services. ** We continue to see recovery on all services, all geographies ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Oct 06, 2026, 07:32 PM UTC
A fix has been implemented, services continue to move into a healthy state and we are monitoring closely to ensure full recovery. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Oct 06, 2026, 07:58 PM UTC
A fix has been implemented and we are monitoring closely to confirm full recovery across all impacted services and geographies. ** Users may observe some residual impact with PingOne Protect in the CA geography as systems continue to recover. ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Oct 06, 2026, 08:13 PM UTC
Remediation work has completed and we are monitoring closely to confirm full recovery across all impacted services and geographies. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Oct 06, 2026, 08:29 PM UTC
This incident has been resolved; services in all geographies have been recovered for the past 60+ minutes. If you would like to receive the Root Cause Analysis when it becomes available, please submit a support ticket with your request. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Minor October 2, 2026 PingOne MFA - Global - Degradation 42m PingOne MFA, PingOne MFA, PingOne MFA, PingOne MFA and 1 more
Started Oct 02, 2026, 03:57 PM UTC· resolved Oct 02, 2026, 04:40 PM UTC
- investigating Oct 02, 2026, 03:57 PM UTC
Ping Identity is aware of an issue impacting PingOne MFA at a global level. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 02, 2026, 04:23 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne MFA at a global level. Our teams are implementing a fix. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Oct 02, 2026, 04:40 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Minor October 1, 2026 PingOne Directory - Global - Admin UI - Degradation 34m PingOne Admin Console, PingOne Admin Console, PingOne Admin Console, PingOne Admin Console and 1 more
Started Oct 01, 2026, 05:51 PM UTC· resolved Oct 01, 2026, 06:26 PM UTC
- investigating Oct 01, 2026, 05:51 PM UTC
Ping Identity is aware of an issue impacting the PingOne Directory user interface. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating Oct 01, 2026, 06:23 PM UTC
We are continuing to investigate this issue.
- identified Oct 01, 2026, 06:23 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 01, 2026, 06:26 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Notice September 28, 2026 PingID iOS app crashes affecting authentications –
Started Sep 28, 2026, 11:00 PM UTC· resolved Sep 28, 2026, 11:00 PM UTC
- resolved Sep 29, 2026, 08:50 AM UTC
Ping Identity has identified an issue in Google Firebase, a third-party service used by the PingID iOS app. Some users might experienced an unexpected app closure when opened the app or attempted authentication. The issue was not caused by a PingID deployment or Ping service disruption. The issue has been resolved by Google at 03:00am UTC. Firebase issue in Github: https://github.com/firebase/firebase-ios-sdk/issues/16728#issuecomment-5884287771
Minor September 24, 2026 PingOne for Enterprise - NA region - SSO and Admin Degradation 1h 8m Administration API, Administration Portal, Single Sign-on
Started Sep 24, 2026, 02:52 PM UTC· resolved Sep 24, 2026, 04:00 PM UTC
- investigating Sep 24, 2026, 02:52 PM UTC
Ping Identity is aware of an issue impacting PingOne for Enterprise in EU and NA region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating Sep 24, 2026, 02:59 PM UTC
We are continuing to investigate this issue.
- identified Sep 24, 2026, 03:00 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne for Enterprise in the NA region. Our teams are implementing a fix. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Sep 24, 2026, 03:21 PM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Sep 24, 2026, 04:00 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Minor September 17, 2026 PingID - EU Geography - Degradation 56m PingID Server
Started Sep 17, 2026, 05:01 PM UTC· resolved Sep 17, 2026, 05:58 PM UTC
- investigating Sep 17, 2026, 05:01 PM UTC
Ping Identity is aware of an issue impacting PingID in EU geography. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Sep 17, 2026, 05:14 PM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Sep 17, 2026, 05:58 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Minor September 16, 2026 PingOne for Enterprise dock and administration increasing errors 8h 19m Administration API, Administration Portal, PingOne Dock
Started Sep 16, 2026, 02:46 PM UTC· resolved Sep 16, 2026, 11:06 PM UTC
- investigating Sep 16, 2026, 02:46 PM UTC
Ping Identity is aware of an issue impacting PingOne for Enterprise dock and administration in the .com region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Sep 16, 2026, 03:04 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 16, 2026, 04:21 PM UTC
We are continuing to work on a fix for this issue
- monitoring Sep 16, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 11:06 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Minor September 16, 2026 Customer Support Portal degraded performance 4h 41m support.pingidentity.com
Started Sep 16, 2026, 09:20 AM UTC· resolved Sep 16, 2026, 02:01 PM UTC
- identified Sep 16, 2026, 09:20 AM UTC
Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case: North America (U.S. and Canada): +1.855.355.7464 APAC (Asia Pacific and Japan): +61 1800 370 672 EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788 We apologise for the inconvenience and are actively working to restore service as soon as possible. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Sep 16, 2026, 12:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 02:01 PM UTC
This incident has been resolved.
Minor September 4, 2026 PingOne Advanced Services - US East / US West - Logging Systems Degradation 2h 51m United States West Customer Admin Portal, United States East Customer Admin Portal
Started Sep 04, 2026, 02:58 AM UTC· resolved Sep 04, 2026, 05:50 AM UTC
- investigating Sep 04, 2026, 02:58 AM UTC
Ping Identity is aware of an issue impacting our logging systems in the US1/US2 regions. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating Sep 04, 2026, 03:31 AM UTC
Ping Identity has identified an issue impacting our PingOne Advanced Services logging systems in US-East and US-West regions. Our teams are actively working on mitigation measures. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Sep 04, 2026, 04:42 AM UTC
Ping Identity has identified an issue with a third-party system supporting our PingOne Advanced Services logging systems in the US West region. Note that this may indirectly affect the US East region. Our teams have identified and applied mitigation measures on all impacted production environments and are continuing to work on other affected environments. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Sep 04, 2026, 05:41 AM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. Affected production environments have been mitigated. Remediation of remaining affected non-production environments is in progress. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Sep 04, 2026, 05:50 AM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Minor September 2, 2026 PingOne DaVinci - Europe - Degradation 1h 4m DaVinci - Runtime
Started Sep 02, 2026, 11:40 PM UTC· resolved Sep 03, 2026, 12:45 AM UTC
- investigating Sep 02, 2026, 11:40 PM UTC
Ping Identity is aware of an issue impacting PingOne DaVinci in the EU region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating Sep 02, 2026, 11:44 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 03, 2026, 12:12 AM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Sep 03, 2026, 12:45 AM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Notice September 1, 2026 PingOne Advanced Identity Cloud - US Central Region - Service Disruption 2h 16m
Started Sep 01, 2026, 03:33 PM UTC· resolved Sep 01, 2026, 05:50 PM UTC
- investigating Sep 01, 2026, 03:33 PM UTC
Ping Identity is aware of an issue impacting PingOne Advanced Identity Cloud in the US Central Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Sep 01, 2026, 03:44 PM UTC
There is an issue with a third-party system supporting PingOne Advanced Identity Cloud. This is impacting some customers inbound traffic at this time. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Sep 01, 2026, 04:31 PM UTC
We are monitoring closely for any further disruptions and confirm recovery of services. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Sep 01, 2026, 05:50 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Critical August 20, 2026 PingID - US Region - Service Disruption 1h 5m PingID Authenticator
Started Aug 20, 2026, 05:41 PM UTC· resolved Aug 20, 2026, 06:47 PM UTC
- investigating Aug 20, 2026, 05:41 PM UTC
Ping Identity is aware of an issue impacting PingID in the US Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Aug 20, 2026, 06:00 PM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Aug 20, 2026, 06:47 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Notice August 16, 2026 Increasing error rate in AP region 44m
Started Aug 16, 2026, 01:44 PM UTC· resolved Aug 16, 2026, 02:29 PM UTC
- investigating Aug 16, 2026, 01:44 PM UTC
We are currently investigating this issue.
- resolved Aug 16, 2026, 02:29 PM UTC
This incident has been resolved.
Notice August 16, 2026 Increased error rate in AP region 47m
Started Aug 16, 2026, 09:38 AM UTC· resolved Aug 16, 2026, 10:26 AM UTC
- investigating Aug 16, 2026, 09:38 AM UTC
We see an increased error rate in the region for Davinci and MFA. The team is investigating the issue.
- monitoring Aug 16, 2026, 10:02 AM UTC
The issue has been resolved and we are now monitoring the results.
- resolved Aug 16, 2026, 10:26 AM UTC
This incident has been resolved.
Minor August 5, 2026 PingOne Dock Intermittent High Response Time 1h 1m PingOne Dock, PingOne Dock, PingOne Dock
Started Aug 05, 2026, 08:16 AM UTC· resolved Aug 05, 2026, 09:17 AM UTC
- identified Aug 05, 2026, 08:16 AM UTC
Ping Identity has identified the cause of an issue impacting PingOne Dock in Sydney (australia-southeast1). Our teams are implementing a fix. Intermittent High Response Time Logging In to PingOne Dock. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Aug 05, 2026, 08:33 AM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Aug 05, 2026, 09:16 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 05, 2026, 09:17 AM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Notice August 4, 2026 Degraded performance for ForgeRock Authenticator app –
Started Aug 04, 2026, 11:00 AM UTC· resolved Aug 04, 2026, 11:00 AM UTC
- resolved Aug 04, 2026, 10:55 PM UTC
The availability of the ForgeRock Authenticator App on Google Play Store is intermittent in some regions. The issue has been identified, and re-verification of the app on the Google Play Store is in process. This could take up to 48 hours.
Minor July 20, 2026 PingOne EU Admin APIs Elevated Error Rates 20m
Started Jul 20, 2026, 02:20 PM UTC· resolved Jul 20, 2026, 02:40 PM UTC
- resolved Jul 20, 2026, 05:00 PM UTC
Between 14:20 to 14:40 UTC, a subset of customers in the PingOne EU datacenter may have experienced elevated error rates. There was no impact to end-user workflows. Ping Identity Engineers are investigating the root-cause. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Minor July 18, 2026 Ping Protect US Increased Latency 2h 4m PingOne Protect
Started Jul 18, 2026, 09:03 PM UTC· resolved Jul 18, 2026, 11:08 PM UTC
- identified Jul 18, 2026, 09:03 PM UTC
Ping Identity has identified the cause of an issue impacting Protect in the US. Our teams are implementing a fix. Impact: Currently there is at most a five second delay in Project traffic. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Jul 18, 2026, 10:06 PM UTC
We continue to work on a fix for the identified issue.
- resolved Jul 18, 2026, 11:08 PM UTC
This incident has been resolved.
Minor July 10, 2026 PingOne DaVinci - US East - Increased Error Rates 2h 31m DaVinci - Runtime
Started Jul 10, 2026, 09:04 PM UTC· resolved Jul 10, 2026, 11:35 PM UTC
- investigating Jul 10, 2026, 09:04 PM UTC
Ping Identity is aware of an issue impacting DaVinci in US East. We are currently investigating. Users may see increased error rates for DaVinci flows. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Jul 10, 2026, 09:34 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne DaVinci in US EAST region. Our teams are taking steps to mitigate impact. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Jul 10, 2026, 10:22 PM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Jul 10, 2026, 11:35 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Minor July 10, 2026 PingOne Risk - Global - Partial Impact on Risk Evaluation Fidelity and Increased Response Times 3h PingOne Protect, PingOne Protect, PingOne Protect, PingOne Protect and 1 more
Started Jul 10, 2026, 07:36 PM UTC· resolved Jul 10, 2026, 10:36 PM UTC
- identified Jul 10, 2026, 07:36 PM UTC
There is an issue with a third-party system. Ping has identified impact on our services and are taking action to reduce additional impact. PingOne Risk customers may experience reduction in Risk evaluation fidelity. Additionally, increased response times may be observed. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Jul 10, 2026, 07:46 PM UTC
There is an issue with a third-party system. Ping has identified an impact on our services and has taken measures to mitigate further effects. We are monitoring closely to confirm recovery. PingOne Risk customers may experience reduction in Risk evaluation fidelity. Additionally, increased response times may be observed. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Jul 10, 2026, 10:36 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Minor July 10, 2026 PingOne DaVinci - NA, EU, AU - Slightly Elevated Error Rates for Some Customers 2h 46m DaVinci - Runtime, DaVinci - Runtime, DaVinci - Runtime, DaVinci - Runtime
Started Jul 10, 2026, 04:54 PM UTC· resolved Jul 10, 2026, 07:40 PM UTC
- investigating Jul 10, 2026, 04:54 PM UTC
Ping Identity is aware of an issue impacting a small percentage PingOne DaVinci traffic in NA, EU, and AU regions. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Jul 10, 2026, 05:16 PM UTC
There is an issue with a third-party system. The vendor has identified root cause and is taking steps to remediate the issue. Ping has taken action to prevent the error rate from increasing further. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Jul 10, 2026, 06:15 PM UTC
The 3rd party vendor has implemented a fix. We are monitoring closely to confirm recovery. At this time, Ping can confirm error rates have returned to normal. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Jul 10, 2026, 07:40 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Minor July 7, 2026 PingOne Protect Dashboard NA Region Degraded Performance. 7h 10m PingOne Protect
Started Jul 07, 2026, 05:34 AM UTC· resolved Jul 07, 2026, 12:44 PM UTC
- identified Jul 07, 2026, 05:34 AM UTC
Ping Identity has identified the cause of an issue impacting PingOne Protect Dashboard in NA REGION. Our teams are implementing a fix. We will provide the next update as soon as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Jul 07, 2026, 09:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 12:44 PM UTC
This incident has been resolved.
Minor June 11, 2026 PingID AP Degraded performance 5h 55m PingID Authenticator, User Login, PingOne MFA
Started Jun 11, 2026, 04:34 AM UTC· resolved Jun 11, 2026, 10:29 AM UTC
- identified Jun 11, 2026, 04:34 AM UTC
There is an issue with a third-party system supporting Google Android push notifications. Some users in the AP region might experience issues with receiving push notifications to their Android devices. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Jun 11, 2026, 08:01 AM UTC
The third-party system has stabilized, and error rates have subsided. We are actively monitoring the issues in the AP region.
- resolved Jun 11, 2026, 10:29 AM UTC
This incident has been resolved.
Minor June 4, 2026 Service degradation in PingOne For Enterprise Admin Console 2h 50m Administration API, Administration Portal
Started Jun 04, 2026, 10:52 PM UTC· resolved Jun 05, 2026, 01:43 AM UTC
- investigating Jun 04, 2026, 10:52 PM UTC
Ping Identity is aware of an issue impacting PingOne For Enterprise Admin Console in US East. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Jun 05, 2026, 12:06 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2026, 12:41 AM UTC
Service performance is improving. We are continuing to monitor the issue.
- monitoring Jun 05, 2026, 01:13 AM UTC
Services have been restored. We are experiencing a delay in read operations immediately following writes to the Admin database. We are actively collaborating with the vendor to resolve this issue.
- resolved Jun 05, 2026, 01:43 AM UTC
Service is fully restored.
Minor May 28, 2026 PingOne directory service experience high un-caught exceptions 1h 17m PingID Server
Started May 28, 2026, 10:49 AM UTC· resolved May 28, 2026, 12:07 PM UTC
- investigating May 28, 2026, 10:48 AM UTC
PingOne directory service experience high number of uncaught exceptions. We are investigating the issue
- identified May 28, 2026, 10:49 AM UTC
A bot network attack was identified, and customer traffic is failed over to the other eu region
- monitoring May 28, 2026, 11:05 AM UTC
Traffic failover completed in the other eu region; Restarting directory service in the failed eu region.
- monitoring May 28, 2026, 11:43 AM UTC
PingOne directory service is now operational in both EU regions (Active/Active)
- resolved May 28, 2026, 12:07 PM UTC
This incident has been resolved.