Is Ping Identity down?
Last checked 6m ago2 active incidents: Customer Support Portal degraded performance, Backend Infrastructure Maintenance
Ping Identity is reporting degraded performance right now (last checked 6m ago). Services are up but slower or partially failing.
Real-time Ping Identity status, recent outages, and incident history — pulled directly from Ping Identity's official status page at https://status.pingidentity.com every 5 minutes. Pingoru tracks 161 Ping Identity services and has captured 44 incidents in the last 90 days (99.87% uptime). Get email, Slack, Discord, or webhook alerts the moment Ping Identity reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- support.pingidentity.com
Timeline · 2 updates
- identified · Sep 16, 2026, 09:20 AM UTC
Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case: North America (U.S. and Canada): +1.855.355.7464 APAC (Asia Pacific and Japan): +61 1800 370 672 EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788 We apologise for the inconvenience and are actively working to restore service as soon as possible. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring · Sep 16, 2026, 12:46 PM UTC
A fix has been implemented and we are monitoring the results.
Latest: A fix has been implemented and we are monitoring the results.
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Recent outages & incidents
Past 90 days- United States West Customer Admin PortalUnited States East Customer Admin Portal
Timeline · 5 updates
- investigating · Sep 04, 2026, 02:58 AM UTC
Ping Identity is aware of an issue impacting our logging systems in the US1/US2 regions. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating · Sep 04, 2026, 03:31 AM UTC
Ping Identity has identified an issue impacting our PingOne Advanced Services logging systems in US-East and US-West regions. Our teams are actively working on mitigation measures. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified · Sep 04, 2026, 04:42 AM UTC
Ping Identity has identified an issue with a third-party system supporting our PingOne Advanced Services logging systems in the US West region. Note that this may indirectly affect the US East region. Our teams have identified and applied mitigation measures on all impacted production environments and are continuing to work on other affected environments. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring · Sep 04, 2026, 05:41 AM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. Affected production environments have been mitigated. Remediation of remaining affected non-production environments is in progress. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved · Sep 04, 2026, 05:50 AM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Latest: This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
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- DaVinci - Runtime
Timeline · 4 updates
- investigating · Sep 02, 2026, 11:40 PM UTC
Ping Identity is aware of an issue impacting PingOne DaVinci in the EU region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating · Sep 02, 2026, 11:44 PM UTC
We are continuing to investigate this issue.
- monitoring · Sep 03, 2026, 12:12 AM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved · Sep 03, 2026, 12:45 AM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Latest: This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
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Timeline · 4 updates
- investigating · Sep 01, 2026, 03:33 PM UTC
Ping Identity is aware of an issue impacting PingOne Advanced Identity Cloud in the US Central Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified · Sep 01, 2026, 03:44 PM UTC
There is an issue with a third-party system supporting PingOne Advanced Identity Cloud. This is impacting some customers inbound traffic at this time. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring · Sep 01, 2026, 04:31 PM UTC
We are monitoring closely for any further disruptions and confirm recovery of services. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved · Sep 01, 2026, 05:50 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Latest: This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
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- PingID Authenticator
Timeline · 3 updates
- investigating · Aug 20, 2026, 05:41 PM UTC
Ping Identity is aware of an issue impacting PingID in the US Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring · Aug 20, 2026, 06:00 PM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved · Aug 20, 2026, 06:47 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
Latest: This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
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Timeline · 2 updates
- investigating · Aug 16, 2026, 01:44 PM UTC
We are currently investigating this issue.
- resolved · Aug 16, 2026, 02:29 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Ping Identity outage history
10 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Ping Identity outage history →Or sign up free to get alerts when Ping Identity breaks · 10 free monitors · No credit card
- Started Sep 16, 2026, 09:20 AM UTC · ● 4h 9m
- Started Sep 04, 2026, 02:58 AM UTC · Resolved Sep 04, 2026, 05:50 AM UTC · 2h 51m
- Started Sep 02, 2026, 11:40 PM UTC · Resolved Sep 03, 2026, 12:45 AM UTC · 1h 4m
- Started Sep 01, 2026, 03:44 PM UTC · Resolved Sep 01, 2026, 05:50 PM UTC · 2h 5m
- Started Aug 20, 2026, 05:41 PM UTC · Resolved Aug 20, 2026, 06:47 PM UTC · 1h 5m
- Increasing error rate in AP region ResolvedStarted Aug 16, 2026, 01:44 PM UTC · Resolved Aug 16, 2026, 02:29 PM UTC · 44m
- Increased error rate in AP region ResolvedStarted Aug 16, 2026, 09:38 AM UTC · Resolved Aug 16, 2026, 10:26 AM UTC · 47m
- Started Aug 05, 2026, 08:16 AM UTC · Resolved Aug 05, 2026, 09:17 AM UTC · 1h 1m