Is Persona Identities down?

Last checked 2m ago
Current status
Persona Identities is having a partial outage

5 active incidents: Increased response time latency — Investigating, Service Degraded - iOS App Clip — Resolved · +3 more

Persona Identities is reporting a partial outage right now (last checked 2m ago). Some components are affected; others remain operational.

Real-time Persona Identities status, recent outages, and incident history: pulled directly from Persona Identities's official status page at status.withpersona.com every 5 minutes. Pingoru tracks 0 Persona Identities services and has captured 57 incidents in the last 90 days (75.56% uptime). Get email, Slack, Discord, or webhook alerts the moment Persona Identities reports a new incident, free for 3 monitors, no credit card.

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Persona Identities uptime 75.56% uptime · past 90 days
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Active incidents 5

  1. Ongoing ● 2d 22h
    Started Oct 28, 2026, 08:08 PM UTC
    Timeline · 1 update
    • investigating · Oct 28, 2026, 08:08 PM UTC

      We are currently investigating a spike in government ID and selfie response time latency.

    Latest: We are currently investigating a spike in government ID and selfie response time latency.

  2. Ongoing ● 4d 17h
    Started Oct 27, 2026, 12:18 AM UTC
    Timeline · 1 update
    • investigating · Oct 27, 2026, 12:18 AM UTC

      A fix has been deployed at 12:17 AM UTC and users should no longer have any issues using App Clip.

    Latest: A fix has been deployed at 12:17 AM UTC and users should no longer have any issues using App Clip.

  3. Ongoing ● 4d 21h
    Started Oct 26, 2026, 08:51 PM UTC
    Timeline · 1 update
    • investigating · Oct 26, 2026, 08:51 PM UTC

      We're currently seeing degraded performance with verification flows that use the Persona iOS App Clip. Some iPhone users who scan a verification QR code or tap a verification link may see an "App Clip Unavailable" message and can't start their verification. Users who already have the Persona Wallet app installed or have recently used AppClip aren't affected. We have found the root cause and have pushed an App Clip update to address the issue. We are currently waiting for Apple to approve the request. In the meantime, users who see "App Clip Unavailable" can download the free Persona Wallet app from the App Store and then scan the QR code or tap the link again. Their verification will then open in the app.

    Latest: We're currently seeing degraded performance with verification flows that use the Persona iOS App Clip. Some iPhone users who scan a verification QR code or tap a verification link …

  4. Ongoing ● 4d 21h
    Started Oct 26, 2026, 08:41 PM UTC
    Timeline · 1 update
    • investigating · Oct 26, 2026, 08:41 PM UTC

      Users who see "App Clip Unavailable" can download the free Persona Wallet app from the App Store and then scan the QR code or tap the link again. Their verification will then open in the app.

    Latest: Users who see "App Clip Unavailable" can download the free Persona Wallet app from the App Store and then scan the QR code or tap the link again. Their verification will then open …

  5. Ongoing ● 5d 1h
    Started Oct 26, 2026, 04:47 PM UTC
    Timeline · 1 update
    • investigating · Oct 26, 2026, 04:47 PM UTC

      We're currently seeing degraded performance with verification flows that use the Persona iOS App Clip. Some iPhone users who scan a verification QR code or tap a verification link may see an "App Clip Unavailable" message and can't start their verification. Users who already have the Persona Wallet app installed or have recently used AppClip aren't affected. Our team is actively investigating and we'll post an update soon.

    Latest: We're currently seeing degraded performance with verification flows that use the Persona iOS App Clip. Some iPhone users who scan a verification QR code or tap a verification link …

Recent outages & incidents

Past 90 days
  1. Resolved –
    Started Oct 28, 2026, 08:19 PM UTC · Resolved Oct 28, 2026, 08:19 PM UTC
    Timeline · 1 update
    • resolved · Oct 28, 2026, 08:19 PM UTC

      On October 28 from 7:53 PM UTC to 8:05 PM UTC, we saw increased latency for government ID and selfie response times. Response times have now recovered.

    Latest: On October 28 from 7:53 PM UTC to 8:05 PM UTC, we saw increased latency for government ID and selfie response times. Response times have now recovered.

  2. Resolved 8m
    Started Oct 22, 2026, 08:54 PM UTC · Resolved Oct 22, 2026, 09:02 PM UTC
    Timeline · 1 update
    • investigating · Oct 22, 2026, 08:54 PM UTC

      20% of NFC verifications were failing to complete during this outage.

    Latest: 20% of NFC verifications were failing to complete during this outage.

  3. Resolved –
    Started Oct 22, 2026, 08:49 PM UTC · Resolved Oct 22, 2026, 08:49 PM UTC
    Timeline · 1 update
    • investigating · Oct 22, 2026, 08:49 PM UTC

      20% of NFC verifications were failing to complete during this outage.

    Latest: 20% of NFC verifications were failing to complete during this outage.

  4. Resolved –
    Started Oct 22, 2026, 01:48 AM UTC · Resolved Oct 22, 2026, 01:48 AM UTC
    Timeline · 1 update
    • resolved · Oct 22, 2026, 01:48 AM UTC

      This issue with our edge network vendor is now resolved. Our monitoring confirms that fileserver download latencies remain normal.

    Latest: This issue with our edge network vendor is now resolved. Our monitoring confirms that fileserver download latencies remain normal.

  5. Resolved –
    Started Oct 22, 2026, 01:41 AM UTC · Resolved Oct 22, 2026, 01:41 AM UTC
    Timeline · 1 update
    • resolved · Oct 22, 2026, 01:41 AM UTC

      Between October 21 23:40 UTC and October 22 00:30 UTC customers with traffic routing through West coast ingress infrastructure may have noticed increase latencies downloading content from fileserver.withpersona.com. The issue has be traced to a network congestion issue in our network edge provider's infrastructure. The issue has been resolved at our vendor and we are monitoring systems.

    Latest: Between October 21 23:40 UTC and October 22 00:30 UTC customers with traffic routing through West coast ingress infrastructure may have noticed increase latencies downloading conte…

See the full Persona Identities outage history

52 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Persona Identities outage history →

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Incident record

Since April 2026 · incident.io · 0 components checked every 5 minutes
158incidents recorded
157last 12 months
57last 90 days
20 daystypical duration, 12 months

The longest incident in the last year, Degraded Performance for Verifications — Monitoring on March 26, 2026, ran for 138 days. 6 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Verifications13
  • Workflows12
  • Inquiries & Collections11
  • API10
  • Cases10

Latest incidents

Outage history

Past 90 days · 57 incidents View full outage history →