Ping Identity incident
PingID Email OTP Not Working for NA (us-east) customers
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Resolved on October 20, 2025.
Many PingID users on the NA region did not receive OTP via Email. This issue was a result of an AWS incident on the us-east-1 region. The issue started at ~7:00am GMT and was resolved by AWS at ~10:30am GMT.
Update timeline
- resolved Oct 20, 2025, 09:54 AM UTC
Many PingID users on the NA region did not receive OTP via Email. This issue was a result of an AWS incident on the us-east-1 region. The issue started at ~7:00am GMT and was resolved by AWS at ~10:30am GMT.
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