Ping Identity incident

PingOne LDAP Gateway Intermittent Errors in North America

Resolved after 56 minutes, affecting PingOne LDAP Gateway, on November 3, 2025.

resolved Nov 03, 2025, 09:43 PM UTC

A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console: 1. Login to the PingOne Admin Console 2. Go to Integrations > Gateways. 3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it. If you are still experiencing issues after performing this action, please open a Support case.

Started: Nov 03, 2025, 08:47 PM UTC
Resolved: Nov 03, 2025, 09:43 PM UTC
Duration: 56m
Detected by Pingoru: Nov 03, 2025, 08:47 PM UTC

Affected components

PingOne LDAP Gateway

Update timeline

investigating Nov 03, 2025, 08:47 PM UTC

We are currently investigating the issue that is affected a subset of customers.
identified Nov 03, 2025, 09:09 PM UTC

The issue has been identified and a fix is being implemented.
identified Nov 03, 2025, 09:41 PM UTC

A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console: 1. Login to the PingOne Admin Console 2. Go to Integrations > Gateways. 3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it. If you are still experiencing issues after performing this action, please open a Support case.
resolved Nov 03, 2025, 09:43 PM UTC

A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console: 1. Login to the PingOne Admin Console 2. Go to Integrations > Gateways. 3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it. If you are still experiencing issues after performing this action, please open a Support case.

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