Resolved after 3 hours 8 minutes, affecting DaVinci - Runtime and PingOne MFA, on October 29, 2025.
The error rate has remained normal since our last update. We are resolving the incident.
Affected components
Update timeline
- identified Oct 29, 2025, 05:51 PM UTC
PingOne Service is experiencing performance degradation. We are seeing DNS resolution issues when making REST API calls to external services. This may affect customers who are using the DaVinci HTTP connectors. Next update within 60 minutes.
- monitoring Oct 29, 2025, 06:44 PM UTC
We are continuing monitoring the situation.
- identified Oct 29, 2025, 07:21 PM UTC
The root cause of the issue has been identified and a mitigation was put in place to reduce the error rate. The Engineering team continues working on resolving the root cause of the issue.
- monitoring Oct 29, 2025, 08:32 PM UTC
Error rates have returned to normal levels, and the team will continue to monitor. If the error rates remain normal for the next 30 minutes, we will resolve the incident.
- resolved Oct 29, 2025, 08:59 PM UTC
The error rate has remained normal since our last update. We are resolving the incident.
Your product runs on more than Ping Identity
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services