Ping Identity incident
Missing location data during PingID authentication in EU West
Minor Vendor's status page →
Resolved after 5 hours 35 minutes, affecting PingID Authenticator, on November 14, 2025.
The issue is being mitigated and we are monitoring the results.
Affected components
PingID Authenticator
Update timeline
- investigating Nov 14, 2025, 10:52 PM UTC
We are experiencing issues in identifying the location when a user is authenticating with PingID from our EU West data center. Users can still authenticate without an issue. We are working on a mitigation and will provide ongoing updates.
- monitoring Nov 14, 2025, 11:38 PM UTC
The issue is being mitigated and we are monitoring the results.
- resolved Nov 15, 2025, 04:28 AM UTC
This incident has been resolved.
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