Ping Identity incident
PingOne Directory intermittent errors in the EU geography for a subset of users
Resolved after 29 minutes, on May 13, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating May 13, 2026, 01:35 AM UTC
We are currently investigating intermittent timeouts affecting Write operations in the PingOne Directory Service in the EU West region. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
- identified May 13, 2026, 01:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2026, 01:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 02:05 AM UTC
This incident has been resolved
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