Resolved after 3 hours 31 minutes, affecting PingOne MFA and PingOne MFA and 1 more, on January 22, 2026.
Errors sending email OTPs have abated and remained consistently low since the last update. All services are now fully operational and functioning as expected
Affected components
Update timeline
- investigating Jan 22, 2026, 08:53 PM UTC
Monitoring systems have identified a potential issue with Ping Identity's MFA Service sending email OTPs. The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
- investigating Jan 22, 2026, 09:04 PM UTC
We are continuing to investigate this issue.
- identified Jan 22, 2026, 09:12 PM UTC
PingOne MFA is experiencing delays in sending email one-time passwords. We have identified the root cause is related to a third party provider, and we're working with the provider to mitigate it.
- identified Jan 22, 2026, 10:30 PM UTC
The third party provider has implemented mitigations and we're starting to see improvements. We'll continue to monitor and update as more information becomes available.
- monitoring Jan 22, 2026, 10:48 PM UTC
We continue to see improvement, but some errors remain. We will continue to monitor.
- resolved Jan 23, 2026, 12:24 AM UTC
Errors sending email OTPs have abated and remained consistently low since the last update. All services are now fully operational and functioning as expected
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