Resolved after 28 minutes, affecting PingID Authenticator and PingID Server, on March 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 27, 2026, 05:31 AM UTC
Monitoring systems have identified a potential service degradation with Ping Identity's PingID Service. The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. Automated monitoring will continue to track affected components and will update their operational status as recovery occurs. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
- identified Mar 27, 2026, 05:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 27, 2026, 05:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 06:00 AM UTC
This incident has been resolved.
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