Phreesia Outage History
Phreesia is up right nowPingoru has recorded 56 incidents for Phreesia: 32 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 35 of 720 (5%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 8 | 77 of 720 (11%) |
| July 2026 | 3 | 11 of 744 (1%) |
| August 2026 | 3 | 52 of 744 (7%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 3 | 4 of 589 (1%) |
Incidents, newest first
Minor November 18, 2025 Dashboard Login and Performance on Zone 3 4h 55m Phreesia Dashboard
Started Nov 18, 2025, 04:27 PM UTC· resolved Nov 18, 2025, 09:23 PM UTC
- investigating Nov 18, 2025, 04:27 PM UTC
We are currently investigating an issue affecting Logins and Dashboard performance for Zone 3. Our engineering team is actively working to identify the cause and restore access as quickly as possible. We will provide updates as more information becomes available.
- monitoring Nov 18, 2025, 04:39 PM UTC
Login and Dashboard performance for Zone 3 has recovered. Users should now be able to log in and access the platform as expected. If issues persist, please clear your browser cache and try again. We will continue to monitor the system to ensure stability. If you have any questions or concerns, please contact Phreesia Support at [email protected].
- resolved Nov 18, 2025, 09:23 PM UTC
System performance has remained stable. The Zone 3 Dashboard continues to be fully operational. Thank you for your patience while this issue was resolved.
Minor November 18, 2025 Cloudflare Service Disruption 4h 37m Appointment Accelerator, VoiceAI Dashboard, Patient Phone Communication, Calltree / Greetings and 12 more
Started Nov 18, 2025, 12:43 PM UTC· resolved Nov 18, 2025, 05:20 PM UTC
- investigating Nov 18, 2025, 12:43 PM UTC
Our third-party provider, Cloudflare, is having an ongoing incident and is actively investigating the root cause. We are currently experiencing intermittent issues affecting PhreesiaOnCall/VoiceAI (Daytime and After hours), Appointment Accelerator, and Payment Services (particularly manual card entry and card swipe transactions). We are seeing gradual improvements, but the situation remains unstable at this time. We will continue to monitor the situation closely and provide updates as more information becomes available.
- investigating Nov 18, 2025, 02:11 PM UTC
Cloudflare continues to work on restoring their services. We continue to see issues affecting PhreesiaOnCall/VoiceAI (Daytime and After hours), Appointment Accelerator, and Payment Services (particularly manual card entry and card swipe transactions). In addition, this issue is affecting our ability to integrate to clients with eClinicalWorks (eCW) EHR. We will continue to monitor the situation closely and provide updates as more information becomes available.
- identified Nov 18, 2025, 02:47 PM UTC
Cloudflare has deployed a change and we are seeing gradual recovery to the affected components. We will continue to monitor the situation closely and provide updates as more information becomes available.
- monitoring Nov 18, 2025, 03:21 PM UTC
We are now seeing performance return to normal across impacted services, including PhreesiaOnCall/VoiceAI (Daytime and After Hours), Appointment Accelerator, Payment Services (manual card entry and card swipe), and our ability to integrate with the eClinicalWorks (eCW) EHR. We will continue to monitor system performance closely to ensure full stability. If any further issues arise, we will provide additional updates.
- resolved Nov 18, 2025, 05:20 PM UTC
System performance has remained stable following Cloudflare’s remediation efforts. All affected services — including PhreesiaOnCall/VoiceAI (Daytime and After Hours), Appointment Accelerator, Payment Services (manual card entry and card swipe), and eClinicalWorks (eCW) integrations — are now fully operational. Thank you for your patience while this issue was resolved.
Minor October 27, 2025 Sporadic Dashboard Login Issues on Zone 1 4h 49m Phreesia Dashboard
Started Oct 27, 2025, 01:12 PM UTC· resolved Oct 27, 2025, 06:02 PM UTC
- investigating Oct 27, 2025, 01:12 PM UTC
We are currently experiencing a sporadic issue impacting users from logging into the Phreesia dashboard and causing errors when completing various actions in the dashboard. Our Engineering team is actively investigating and working to restore full performance. We have enabled our Auxiliary Payment System. For any transactions, please process them through https://payments.phreesia.net/ if you cannot access the Phreesia Dashboard. Please check back at this page for additional updates.
- monitoring Oct 27, 2025, 01:31 PM UTC
The sporadic login issues and errors affecting the Phreesia Dashboard have been resolved, and performance has returned to normal. Our team will continue to monitor closely to ensure system stability. Thank you for your patience, and we apologize for the inconvenience.
- investigating Oct 27, 2025, 02:53 PM UTC
Our Engineering team has identified an issue impacting delays with patients moving between sections of the Dashboard on Zone 1. We're actively investigating and working to restore full performance. Thank you for your patience and we apologize for the inconvenience.
- monitoring Oct 27, 2025, 03:22 PM UTC
The sporadic login issues, errors, and delays affecting the Phreesia Dashboard have been resolved, and performance has returned to normal. Our team will continue to monitor closely to ensure system stability. Thank you for your patience again, and we apologize for the inconvenience.
- resolved Oct 27, 2025, 06:02 PM UTC
The sporadic login issues, errors, and delays affecting the Phreesia Dashboard have been resolved. Thank you for your patience, and we again apologize for the inconvenience. Start Time: 8:44 AM ET End Time: 10:44 AM ET
Major October 20, 2025 AWS Incident Impacting Phreesia Services 14h 27m VoiceAI Dashboard, Phone System, Mobile - SMS, Mobile - SMS and 22 more
Started Oct 20, 2025, 10:26 AM UTC· resolved Oct 21, 2025, 12:53 AM UTC
- identified Oct 20, 2025, 10:26 AM UTC
Amazon Web Services is currently recovering from an incident affecting multiple services across the internet. We continue see some Phreesia services impacted as a result. We continue to monitor and will provide updates as services recover. Please note - this is impacting our main Support phone line. Please contact [email protected] if you have any questions. We apologize for any inconvenience this may cause.
- identified Oct 20, 2025, 12:36 PM UTC
We are seeing improvements with performance against the impacted Phreesia services. We may continue to see slight delays with SMS based services as systems continue to recover. We will provide another update shortly. The Phreesia Support phone line is fully operational now.
- monitoring Oct 20, 2025, 12:58 PM UTC
We are seeing a return to normal performance for all our services. We will continue to monitor before marking the issue as resolved. If you have any questions or concerns do not hesitate to contact Phreesia Support at [email protected] or by at phone at 1-888-654-7473
- identified Oct 20, 2025, 02:30 PM UTC
We’re seeing issues return with AWS, which are currently impacting Payments, Mobile SMS, and our Support phone line. Our team is actively investigating and will provide updates as they become available. Please note that our main Support phone line is affected; for assistance, contact [email protected].
- identified Oct 20, 2025, 05:20 PM UTC
Our team continues to actively investigate the ongoing issues related to AWS that are impacting Payments, Mobile SMS, and our Support phone line. We are closely monitoring the situation and will continue to share additional updates as AWS works toward recovery. Please note that our main Support phone line remains affected; for assistance, contact [email protected].
- identified Oct 20, 2025, 07:01 PM UTC
We are seeing improvements in performance with our Payments platform as payments are being taken successfully. Our team is monitoring to ensure continued stability. However, we are still seeing intermittent issues with mobile SMS and our Support phone services due to the broader AWS incident. Our engineering team remains actively engaged and will provide updates as more information becomes available. We apologize for any inconvenience this may cause.
- identified Oct 20, 2025, 07:15 PM UTC
We are seeing issues with payment processing resurface after a brief period of stability. These disruptions continue to stem from ongoing AWS service instability. Our engineering team remains actively engaged and is monitoring the situation closely. We’ll provide updates as more information becomes available.
- identified Oct 20, 2025, 07:57 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 09:41 PM UTC
We are seeing improvements across our Payments platform, Mobile SMS and Support phone service following the earlier AWS disruption. Payments are processing successfully, and our Support line is operational. We may continue to see slight delays with SMS-based services as systems continue to recover. Our team is closely monitoring all services and will provide updates as they come. If you have any questions or concerns, please contact Phreesia Support at [email protected]. Additional information: AWS has been experiencing an incident that has been causing disruptions to some of Phreesia’s services. This AWS incident is impacting organizations across the country. We want to provide some additional details about the AWS incident and how it may impact your Phreesia services: - Starting early October 20, 2025, AWS has been reporting elevated error rates and latency in multiple service components. - The disruption has impacted a large number of downstream applications and services globally, from banking services to social networks to online booking sites, indicating that many platforms reliant on AWS’s shared infrastructure are being affected. - Some of our service partners have also been impacted by this AWS issue, which may contribute to continued intermittent performance in certain Phreesia services. For the most recent updates on this incident and subsequent disruptions, please follow the AWS status page directly: https://health.aws.amazon.com/health/status
- resolved Oct 21, 2025, 12:53 AM UTC
All Phreesia services, including Payments, Mobile SMS, and our Support phone service, are now fully operational. SMS message queues have cleared with no remaining delays, and our Engineering team has confirmed full recovery as AWS systems stabilized. We apologize for any inconvenience this may have caused and appreciate your patience as services recovered. If you have any questions or concerns, please contact Phreesia Support at [email protected].
Minor September 29, 2025 Dashboard Delays on Zone 4 27m Phreesia Dashboard
Started Sep 29, 2025, 08:30 PM UTC· resolved Sep 29, 2025, 08:57 PM UTC
- investigating Sep 29, 2025, 08:30 PM UTC
Our engineering team is currently investigating reports of issues accessing the Phreesia Dashboard. This includes delays with patients appearing on the Dashboard, or patients progressing through the dashboard. Please check back at this page for additional updates. We apologize for the inconvenience.
- monitoring Sep 29, 2025, 08:40 PM UTC
We are no longer seeing issues accessing or delays on the Phreesia Dashboard. We are continuing to monitor performance. We apologize for the inconvenience.
- resolved Sep 29, 2025, 08:57 PM UTC
We are no longer seeing issues accessing or delays on the Phreesia Dashboard. Issue End: 4:36 PM EST We apologize for the inconvenience.
Minor September 11, 2025 Dashboard Login Issues on Zone 4 2h 8m Phreesia Dashboard
Started Sep 11, 2025, 07:01 PM UTC· resolved Sep 11, 2025, 09:09 PM UTC
- investigating Sep 11, 2025, 07:01 PM UTC
We are currently experiencing an issue impacting users from logging into the Phreesia dashboard and causing errors when completing various actions in the dashboard. Our Engineering team is actively investigating and working to restore full performance. We have enabled our Auxiliary Payment System. For any transactions please process them through our Auxiliary Payment System: https://payments.phreesia.net/ Please check back at this page for additional updates.
- monitoring Sep 11, 2025, 07:20 PM UTC
The login issues and errors affecting the Phreesia Dashboard have been resolved, and performance has returned to normal. Our team will continue to monitor closely to ensure system stability. Thank you for your patience, and we apologize for the inconvenience.
- resolved Sep 11, 2025, 09:09 PM UTC
The login issues and errors affecting the Phreesia Dashboard have been resolved. Thank you for your patience, and we again apologize for the inconvenience. Start Time: 2:43 PM ET End Time: 3:16 PM ET
Minor September 5, 2025 PadX Rental Disruption 18d 19h PhreesiaPads, PhreesiaPads, PhreesiaPads, PhreesiaPads and 2 more
Started Sep 05, 2025, 09:31 PM UTC· resolved Sep 24, 2025, 04:49 PM UTC
- investigating Sep 05, 2025, 09:31 PM UTC
We are receiving reports of clients experiencing issues with the PadX Application not displaying on PadX rental devices. We are working closely with our vendor to resolve the issue as quickly as possible.
- investigating Sep 05, 2025, 11:58 PM UTC
We have identified the root cause of clients experiencing issues with the PadX Application not displaying on PadX rental devices. We are working closely with our vendor to re-install the application and restore functionality to these devices
- monitoring Sep 06, 2025, 04:05 PM UTC
Monitoring - Yesterday, some PadX rental devices were unintentionally unenrolled from our mobile device management system due to a vendor misconfiguration. As a reminder, In Office Mobile is another tool to register patients for their appointment. To restore functionality, affected devices must be re-registered through the Phreesia Dashboard. Please log into the support portal from the dashboard and click this link for instructions: https://phreesia.my.site.com/support/s/article/PadX. Impacted clients have been sent an email with additional information.
- resolved Sep 24, 2025, 04:49 PM UTC
Functionality has been restored on PadX Rental devices, and this issue is resolved. If you still require assistance with Pad registration, please contact Phreesia Support. Thank you and we apologize for the inconvenience.
Minor September 5, 2025 Phone Support Disruption 3h 42m Phone System
Started Sep 05, 2025, 08:16 PM UTC· resolved Sep 05, 2025, 11:59 PM UTC
- investigating Sep 05, 2025, 08:16 PM UTC
Our phone system vendor is currently experiencing issues that may prevent clients from reaching a Phreesia Support agent by phone. We are working closely with our vendor to resolve the issue as quickly as possible. In the meantime, if you need assistance with a technical issue, please email [email protected] and a case will be opened automatically. We will provide further updates as more information becomes available.
- monitoring Sep 05, 2025, 09:14 PM UTC
Our phone system vendor has implemented a fix, and inbound and outbound calls to Phreesia Support are now working as expected. We will continue to monitor closely to ensure stability. Thank you for your patience, and we appreciate your understanding while this was being addressed.
- resolved Sep 05, 2025, 11:59 PM UTC
This incident has been resolved.
Minor September 4, 2025 Intermittent Dashboard Errors 1d 4h Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 4 more
Started Sep 04, 2025, 08:10 AM UTC· resolved Sep 05, 2025, 01:00 PM UTC
- investigating Sep 04, 2025, 08:10 AM UTC
We are currently experiencing an issue that may be causing sporadic errors when completing various actions in the Phreesia Dashboard. Our Engineering team is actively investigating and working to restore full performance. Please check back at this page for additional updates.
- investigating Sep 04, 2025, 10:00 AM UTC
We are no longer seeing sporadic errors or login issues on the Phreesia Dashboard, with the exception of Zone 2. Clients in Zone 2 may continue to experience intermittent errors on the Dashboard or when attempting to log in. Our Engineering team is actively working to resolve the issue. We will provide further updates as more information becomes available.
- investigating Sep 04, 2025, 01:10 PM UTC
The Phreesia Dashboard is now fully functional, and we are no longer seeing sporadic errors or login issues. However, we are continuing to investigate issues affecting other services: PADX and ArrivalsX – Some devices are experiencing firmware errors. Patient Chat – Outgoing messages are sending successfully, but incoming patient responses may be delayed. Our engineering team is actively working to resolve these issues, and we will provide further updates as more information becomes available.
- investigating Sep 04, 2025, 01:29 PM UTC
The PADX and ArrivalsX issues are resolved. We are continuing to investigate issues affecting Patient Chat. Our engineering team is actively working to resolve, and we will provide further updates as more information becomes available.
- monitoring Sep 04, 2025, 02:07 PM UTC
Patient Chat issues are now resolved. We are no longer experiencing delays with inbound chat messages and delayed messages have been pushed through. Dashboard and Hardware performance remains stable. We will continue to monitor performance. Thank you and we apologize for the inconvenience.
- resolved Sep 05, 2025, 01:00 PM UTC
We continue to see stability in performance with the Phreesia Dashboard, Patient Chat and Hardware. Thank you and we apologize for the inconvenience.
Minor August 29, 2025 Dashboard Delays on Zone 2 1h 36m Phreesia Dashboard
Started Aug 29, 2025, 05:38 PM UTC· resolved Aug 29, 2025, 07:15 PM UTC
- investigating Aug 29, 2025, 05:38 PM UTC
Our engineering team is currently investigating intermittent delays with patient updates through the Phreesia Dashboard. This includes delays loading the Phreesia dashboard, patients appearing on the Dashboard, being able to take payments and/or patients progressing through the dashboard.
- monitoring Aug 29, 2025, 06:05 PM UTC
Monitoring - We are no longer seeing delays with patient updates through the Phreesia Dashboard. We are continuing to monitor performance. Thank you and we apologize for the inconvenience,
- resolved Aug 29, 2025, 07:15 PM UTC
We are no longer seeing delays with patient updates through the Phreesia Dashboard. We apologize for the inconvenience. Start time: 1:33 PM End Time: 1:58 PM
Minor August 13, 2025 Export Delays - All Zones 1h 3m Export Functions, Export Functions, Export Functions, Export Functions and 2 more
Started Aug 13, 2025, 12:56 PM UTC· resolved Aug 13, 2025, 01:59 PM UTC
- investigating Aug 13, 2025, 12:56 PM UTC
Our Engineering team is currently investigating delays with exporting information from Phreesia to your EMR/PM systems. Thank you and we apologize for the inconvenience, All Zones
- monitoring Aug 13, 2025, 01:42 PM UTC
Monitoring - We are beginning to see improvements and are continuing to monitor performance. Please note it may take some time to process any queued exports in the interim. Thank you and we apologize for the inconvenience, All Clients All Zones
- resolved Aug 13, 2025, 01:59 PM UTC
Resolved - We are no longer seeing export delays and all queues should be caught up and processing exports in real time. We apologize for the inconvenience. Issue Start: 8:09 AM ET Issue Resolved: 9:24 AM ET Queues Cleared: 9:52 AM ET
Notice June 20, 2025 Resolved - Intermittent Dashboard Delays on Zone 1 12h
Started Jun 20, 2025, 10:00 AM UTC· resolved Jun 20, 2025, 10:00 PM UTC
- resolved Jun 20, 2025, 10:05 PM UTC
We experienced a brief issue that caused delays and errors when completing various actions on the dashboard including logging into the dashboard, loading aspects of the dashboard and taking payments. Our Engineering team identified and resolved the issue and functionality has been fully restored. We apologize for any inconvenience.
Notice June 13, 2025 Errors processing Payments - All Zones –
Started Jun 13, 2025, 06:30 PM UTC· resolved Jun 13, 2025, 06:30 PM UTC
- resolved Jun 13, 2025, 07:12 PM UTC
We experienced a brief issue that may have caused errors when processing payments via the Phreesia Dashboard. Our Engineering team identified and resolved the issue quickly, and functionality has been fully restored. We apologize for any inconvenience.
Minor June 6, 2025 Intermittent Dashboard Delays on Zone 2 3h 16m Phreesia Dashboard
Started Jun 06, 2025, 02:43 PM UTC· resolved Jun 06, 2025, 05:59 PM UTC
- investigating Jun 06, 2025, 02:43 PM UTC
Our engineering team is currently investigating reports of intermittent delays with patient updates through the Phreesia Dashboard. This includes delays with patients appearing on the Dashboard, or patients progressing through the dashboard. All Clients Zone 2
- monitoring Jun 06, 2025, 02:57 PM UTC
Our engineering team has been able to resolve the intermittent delays on the Phreesia Dashboard and performance has returned to normal. Please refresh the Dashboard manually if you are still seeing patients that have not moved. We will continue to monitor before marking this as fully resolved.
- resolved Jun 06, 2025, 05:59 PM UTC
Our engineering team has been able to resolve the intermittent delays on the Phreesia Dashboard and performance has returned to normal. We apologize for any inconvenience caused.
Minor June 4, 2025 E&B Transaction Errors Through Eligible Clearinghouse 9h 54m Eligibility and Benefits API
Started Jun 04, 2025, 03:03 AM UTC· resolved Jun 04, 2025, 12:57 PM UTC
- investigating Jun 04, 2025, 03:03 AM UTC
We are observing errors with E&B transactions going through the Eligible Clearinghouse. We have raised the issue to their team for investigation. The majority of E&B transactions should be unaffected and return successful responses.
- resolved Jun 04, 2025, 12:57 PM UTC
We are no longer seeing errors with E&B transactions going through the Eligible Clearinghouse. Eligible was able to resolve the issue this morning.
Minor May 29, 2025 Delays on Zone 4 7h 1m Phreesia Dashboard, Import Functions, Export Functions
Started May 29, 2025, 01:37 PM UTC· resolved May 29, 2025, 08:38 PM UTC
- investigating May 29, 2025, 01:37 PM UTC
Our Engineering team is currently investigating reports of delays with appointments importing into the Phreesia Dashboard. We’re also seeing delays with exporting information from Phreesia to your EMR/PM systems, as well as delays within the Dashboard when patients move between sections. Please check back at this page for additional updates.
- investigating May 29, 2025, 03:57 PM UTC
Our Engineering team is continuing to investigate the issue. We’re seeing improvements within the Phreesia Dashboard, particularly with patients moving between sections. Delays may still occur with appointments importing into the Dashboard and exporting information to EMR/PM systems. Please check back at this page for further updates.
- monitoring May 29, 2025, 05:34 PM UTC
System performance has returned to normal. Appointment imports, exports to EMR/PM systems, and patient movement within the Phreesia Dashboard are all operating as expected. We will continue to monitor to ensure stability.
- resolved May 29, 2025, 08:38 PM UTC
Appointment imports and exports to EMR/PM systems are processing as expected, and performance within the Phreesia Dashboard remains stable. We apologize for any inconvenience this may have caused.
Minor May 28, 2025 Import delays on Zone 4 7h 3m Phreesia Dashboard, Import Functions
Started May 28, 2025, 01:56 PM UTC· resolved May 28, 2025, 09:00 PM UTC
- investigating May 28, 2025, 01:56 PM UTC
Our Engineering team is currently investigating reports of delays with appointments importing into the Phreesia Dashboard. This issue is also impacting patients who may experience delays when loading or navigating through their workflow.
- monitoring May 28, 2025, 05:50 PM UTC
Appointment imports to the Phreesia Dashboard are now processing as expected. Workflow performance has returned to normal, with no delays when loading or navigating patient workflows. We will continue to monitor to ensure stable performance.
- resolved May 28, 2025, 09:00 PM UTC
Appointment imports to the Phreesia Dashboard are processing as expected, and workflow performance remains stable. We apologize for any inconvenience this may have caused.
Minor May 27, 2025 Intermittent Dashboard Delays on Zone 4 5h 7m Phreesia Dashboard
Started May 27, 2025, 02:07 PM UTC· resolved May 27, 2025, 07:14 PM UTC
- investigating May 27, 2025, 02:07 PM UTC
Our engineering team is currently investigating reports of intermittent delays with patient updates through the Phreesia Dashboard. This includes delays with patients appearing on the Dashboard, or patients progressing through the dashboard. Manually refreshing the dashboard will cause the updates to appear. Please check back at this page for additional updates.
- monitoring May 27, 2025, 03:42 PM UTC
Our engineering team has been able to resolve the intermittent delays on the Phreesia Dashboard and performance has returned to normal. Please refresh the Dashboard manually if you are still seeing patients that have not moved. We will continue to monitor before marking this as fully resolved.
- resolved May 27, 2025, 07:14 PM UTC
Our engineering team has been able to resolve the intermittent delays on the Phreesia Dashboard and performance has returned to normal. We apologize for any inconvenience caused.
Minor May 22, 2025 Dashboard, Integration and Payment Performance Issues 2h 39m Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard, Phreesia Dashboard and 80 more
Started May 22, 2025, 06:20 PM UTC· resolved May 22, 2025, 09:00 PM UTC
- investigating May 22, 2025, 06:21 PM UTC
Our engineering team is currently investigating multiple dashboard, integration and payment performance issues. Payment transactions can still be taken by manually entering the card information on the dashboard. Please check back at this page for additional updates.
- identified May 22, 2025, 07:22 PM UTC
Our engineering team has identified the root cause of the issue that was affecting multiple areas, including dashboard actions, PM/EHR integrations and payment transactions via credit card swipe. Dashboard actions and payment processing are now functioning normally and you should no longer be experiencing delays or payment errors. PM/EHR imports and exports have built up queues as the result of this issue that are still clearing, this may lead to some degraded performance. We will continue to monitor. Please check back at this page for additional updates.
- monitoring May 22, 2025, 08:14 PM UTC
The queue build up has cleared, and Imports/Exports to PM and EHR systems are functioning as expected. Dashboard actions and payment processing remain stable. We will continue to monitor performance.
- resolved May 22, 2025, 09:00 PM UTC
Our engineering team has identified and resolved the issue, and you should now see normal functionality. We sincerely apologize for the disruption and inconvenience this has caused.
Minor May 13, 2025 Errors taking Credit Card Payments 6h 25m Payment Services - Phreesia Processor, Payment Services - Phreesia Processor, Payment Services - Gateway, Payment Services - Gateway and 8 more
Started May 13, 2025, 02:42 PM UTC· resolved May 13, 2025, 09:08 PM UTC
- investigating May 13, 2025, 02:42 PM UTC
Our Engineering team is currently investigating an issue where users are unable to collect payments when swiping a credit card on Pads and the Dashboard. Transactions can still be taken by manually entering the card information on the Dashboard. Please check back at this page for additional updates.
- monitoring May 13, 2025, 04:29 PM UTC
We are no longer seeing issues with collecting payments when swiping a credit card on Pads and the Dashboard. We are currently monitoring to ensure continued stability.
- resolved May 13, 2025, 09:08 PM UTC
We have continued to observe no further issues with collecting payments via credit card swipes, both on Pads and through the Dashboard. We will now mark this as resolved.
Minor April 22, 2025 SMS and 2FA delivery failures to AT&T Customers 6h 45m Mobile - SMS, Mobile - SMS, Patient Chat, Patient Chat and 6 more
Started Apr 22, 2025, 01:50 PM UTC· resolved Apr 22, 2025, 08:36 PM UTC
- investigating Apr 22, 2025, 01:50 PM UTC
We are currently seeing issues with SMS and 2FA delivery to AT&T customers. Our texting vendor, Twilio, is working closely with the carrier partner to resolve this issue. In the meantime, we recommend using alternative methods to have patients complete their check-in workflows like email, or pads. We will continue to provide regular updates and thank you for your patience.
- monitoring Apr 22, 2025, 02:56 PM UTC
AT&T has resolved the issue that was impacting SMS and 2FA delivery to their customers. We are now observing successful message deliveries. We will continue to monitor.
- resolved Apr 22, 2025, 08:36 PM UTC
We have continued to see successful delivery of SMS and 2FA messages to AT&T customers after they resolved the issue earlier this morning. We will now mark this as resolved.