Resolved after 6 hours 25 minutes, affecting Payment Services - Phreesia Processor and Payment Services - Phreesia Processor and 1 more, on May 13, 2025.
We have continued to observe no further issues with collecting payments via credit card swipes, both on Pads and through the Dashboard. We will now mark this as resolved.
Affected components
Update timeline
- investigating May 13, 2025, 02:42 PM UTC
Our Engineering team is currently investigating an issue where users are unable to collect payments when swiping a credit card on Pads and the Dashboard. Transactions can still be taken by manually entering the card information on the Dashboard. Please check back at this page for additional updates.
- monitoring May 13, 2025, 04:29 PM UTC
We are no longer seeing issues with collecting payments when swiping a credit card on Pads and the Dashboard. We are currently monitoring to ensure continued stability.
- resolved May 13, 2025, 09:08 PM UTC
We have continued to observe no further issues with collecting payments via credit card swipes, both on Pads and through the Dashboard. We will now mark this as resolved.
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