Resolved after 18 days 19 hours, affecting PhreesiaPads and PhreesiaPads and 1 more, on September 5, 2025.
Functionality has been restored on PadX Rental devices, and this issue is resolved. If you still require assistance with Pad registration, please contact Phreesia Support. Thank you and we apologize for the inconvenience.
Affected components
Update timeline
- investigating Sep 05, 2025, 09:31 PM UTC
We are receiving reports of clients experiencing issues with the PadX Application not displaying on PadX rental devices. We are working closely with our vendor to resolve the issue as quickly as possible.
- investigating Sep 05, 2025, 11:58 PM UTC
We have identified the root cause of clients experiencing issues with the PadX Application not displaying on PadX rental devices. We are working closely with our vendor to re-install the application and restore functionality to these devices
- monitoring Sep 06, 2025, 04:05 PM UTC
Monitoring - Yesterday, some PadX rental devices were unintentionally unenrolled from our mobile device management system due to a vendor misconfiguration. As a reminder, In Office Mobile is another tool to register patients for their appointment. To restore functionality, affected devices must be re-registered through the Phreesia Dashboard. Please log into the support portal from the dashboard and click this link for instructions: https://phreesia.my.site.com/support/s/article/PadX. Impacted clients have been sent an email with additional information.
- resolved Sep 24, 2025, 04:49 PM UTC
Functionality has been restored on PadX Rental devices, and this issue is resolved. If you still require assistance with Pad registration, please contact Phreesia Support. Thank you and we apologize for the inconvenience.
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