Resolved after 6 hours 45 minutes, affecting Mobile - SMS and Mobile - SMS and 1 more, on April 22, 2025.
We have continued to see successful delivery of SMS and 2FA messages to AT&T customers after they resolved the issue earlier this morning. We will now mark this as resolved.
Affected components
Update timeline
- investigating Apr 22, 2025, 01:50 PM UTC
We are currently seeing issues with SMS and 2FA delivery to AT&T customers. Our texting vendor, Twilio, is working closely with the carrier partner to resolve this issue. In the meantime, we recommend using alternative methods to have patients complete their check-in workflows like email, or pads. We will continue to provide regular updates and thank you for your patience.
- monitoring Apr 22, 2025, 02:56 PM UTC
AT&T has resolved the issue that was impacting SMS and 2FA delivery to their customers. We are now observing successful message deliveries. We will continue to monitor.
- resolved Apr 22, 2025, 08:36 PM UTC
We have continued to see successful delivery of SMS and 2FA messages to AT&T customers after they resolved the issue earlier this morning. We will now mark this as resolved.
Your product runs on more than Phreesia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services