Person Centred Software Outage History
Person Centred Software is up right nowPingoru has recorded 52 incidents for Person Centred Software: 52 in the last 12 months and 35 in the last 90 days.
Incidents, newest first
Minor October 29, 2026 Performance Issues with mCare Database Shard E - Affecting 5% of Customers 2h 23m Care Delivery, Monitor, Relatives Gateway, Action Plans
Started Oct 29, 2026, 02:44 PM UTC· resolved Oct 29, 2026, 05:08 PM UTC
- investigating Oct 29, 2026, 02:44 PM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Oct 29, 2026, 02:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 29, 2026, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2026, 05:08 PM UTC
This incident has been resolved.
Minor October 27, 2026 Performance Issues with mCare Web Shard B & C - Affecting 49% of Customers 53m Care Delivery
Started Oct 27, 2026, 12:33 PM UTC· resolved Oct 27, 2026, 01:27 PM UTC
- investigating Oct 27, 2026, 12:33 PM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- monitoring Oct 27, 2026, 12:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2026, 01:27 PM UTC
This incident has been resolved.
Minor October 22, 2026 Performance Issues with mCare on Database Shard A - Affecting 45% of Customers 1h 39m Care Delivery, API, Monitor, GP Connect and 6 more
Started Oct 22, 2026, 09:47 AM UTC· resolved Oct 22, 2026, 11:26 AM UTC
- investigating Oct 22, 2026, 09:47 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- monitoring Oct 22, 2026, 10:08 AM UTC
We have implemented a fix and are closely monitoring the system to confirm it is performing as expected. You may find that things are already feeling faster and more stable. If you are still experiencing any issues, please do let us know. We will confirm full resolution as soon as we are satisfied everything is back to normal. Thank you again for bearing with us.
- resolved Oct 22, 2026, 11:26 AM UTC
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Notice October 20, 2026 Google Cloud Services Incident 3h 2m Oomph, ResHub
Started Oct 20, 2026, 11:12 AM UTC· resolved Oct 20, 2026, 02:15 PM UTC
- investigating Oct 20, 2026, 11:12 AM UTC
We are aware of a general issue with Google Cloud Services across Europe which has been widely reported in the media. There is no known impact to PCS services at present but we will provide updates if this changes. Google are managing this incident.
- resolved Oct 20, 2026, 02:15 PM UTC
This incident has been resolved.
Notice October 17, 2026 UPDATE: Performance Issues with mCare Database Shard C - Affecting 4% of Customers 10m Care Delivery, API, Monitor, GP Connect and 6 more
Started Oct 17, 2026, 07:43 PM UTC· resolved Oct 17, 2026, 07:54 PM UTC
- identified Oct 17, 2026, 07:43 PM UTC
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
- monitoring Oct 17, 2026, 07:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2026, 07:54 PM UTC
This incident has been resolved.
Minor October 13, 2026 Atlas Device Synchronisation 52m Atlas Sync
Started Oct 13, 2026, 09:26 PM UTC· resolved Oct 13, 2026, 10:18 PM UTC
- investigating Oct 13, 2026, 09:26 PM UTC
There is an issue with the Atlas device sync service. Our technical teams are investigating.
- monitoring Oct 13, 2026, 10:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2026, 10:18 PM UTC
This incident has been resolved.
Major October 13, 2026 Performance Issues with Care Delivery Web Shard D - Affecting 5% of Customers 1h 5m Monitor
Started Oct 13, 2026, 02:07 PM UTC· resolved Oct 13, 2026, 03:12 PM UTC
- investigating Oct 13, 2026, 02:07 PM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing the Care Delivery app. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- resolved Oct 13, 2026, 03:12 PM UTC
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Notice October 12, 2026 RESOLVED: Performance Issues with PCS Care (mCare) Web Shard D - Affecting 5% of Customers 1h 33m Monitor
Started Oct 12, 2026, 10:34 AM UTC· resolved Oct 12, 2026, 12:08 PM UTC
- monitoring Oct 12, 2026, 10:34 AM UTC
There was a performance issue impacting customers on Web Shard D. We have implemented a fix and are closely monitoring the system to confirm it is performing as expected. You may find that things are already feeling faster and more stable. If you are still experiencing any issues, please do let us know. We will confirm full resolution as soon as we are satisfied everything is back to normal. Thank you for bearing with us.
- resolved Oct 12, 2026, 12:08 PM UTC
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Minor October 8, 2026 Atlas Device Synchronisation Issues 28m Atlas Sync
Started Oct 08, 2026, 01:52 PM UTC· resolved Oct 08, 2026, 02:21 PM UTC
- investigating Oct 08, 2026, 01:52 PM UTC
We are currently investigating this issue.
- monitoring Oct 08, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2026, 02:21 PM UTC
This incident has been resolved.
Major October 8, 2026 Atlas Device Synchronisation 1h 7m Atlas Sync
Started Oct 08, 2026, 11:38 AM UTC· resolved Oct 08, 2026, 12:46 PM UTC
- investigating Oct 08, 2026, 11:38 AM UTC
There is an issue with the Atlas device sync service. Our technical teams are investigating. In the meantime, you can attempt to sync by switching pods to pod B.
- monitoring Oct 08, 2026, 12:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2026, 12:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2026, 12:46 PM UTC
This incident has been resolved.
Minor October 5, 2026 Performance Issues with mCare Web Shard D - Affecting 5% of Customers 2h 12m Monitor
Started Oct 05, 2026, 01:11 PM UTC· resolved Oct 05, 2026, 03:23 PM UTC
- investigating Oct 05, 2026, 01:11 PM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Oct 05, 2026, 01:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 05, 2026, 03:23 PM UTC
This incident has been resolved.
Minor October 1, 2026 Intermittent failure to sync on both Atlas emar pods 1h 29m Atlas Sync
Started Oct 01, 2026, 01:20 PM UTC· resolved Oct 01, 2026, 02:49 PM UTC
- monitoring Oct 01, 2026, 01:20 PM UTC
A brief degradation of service was experienced at approx. 13:55 resulting in isolated sync failures on both pods on Atlas emar devices. Service has now recovered and we are monitoring the situation. Please continue to use the system as normal
- monitoring Oct 01, 2026, 01:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 01, 2026, 02:49 PM UTC
This incident has been resolved.
Minor September 29, 2026 Performance Issues with mCare on Monitor 3h 10m Care Delivery, API, Monitor, GP Connect and 6 more
Started Sep 29, 2026, 08:43 AM UTC· resolved Sep 29, 2026, 11:54 AM UTC
- investigating Sep 29, 2026, 08:43 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Sep 29, 2026, 09:33 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 10:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 11:54 AM UTC
This incident has been resolved.
Minor September 23, 2026 CAPA and Atlas Pharmacy Login Issues 13d 17h CAPA
Started Sep 23, 2026, 01:59 PM UTC· resolved Oct 07, 2026, 07:09 AM UTC
- investigating Sep 23, 2026, 01:59 PM UTC
We are currently investigating CAPA and Atlas Pharmacy Login Issues, It has been reported that a large number of customers are experiencing long login times and multiple login attempts before successfully launching the application, please be advised that this is occurring on both CAPA 1 & 2 systems but logins are successful, but may take longer than usual or a number of attempts.
- investigating Sep 24, 2026, 02:05 PM UTC
We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. Thank you for your continued patience whilst we investigate this issue.
- investigating Sep 29, 2026, 06:56 AM UTC
We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. There will be a maintenance window today to allow our DevOps team to apply a fix to CAPA 2, we will post a Maintenance Status page as soon as we are aware of the projected time of installation. Thank you for your continued patience whilst we investigate and attempt to resolve this issue.
- investigating Sep 30, 2026, 09:27 AM UTC
We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. Thank you for your continued patience whilst we investigate and attempt to resolve this issue
- resolved Oct 07, 2026, 07:09 AM UTC
This incident has been resolved.
Notice September 20, 2026 RESOLVED: Performance Issues with mCare Database Shard C - Affecting 4% of Customers – Care Delivery
Started Sep 20, 2026, 02:58 AM UTC· resolved Sep 20, 2026, 02:58 AM UTC
- resolved Sep 20, 2026, 02:58 AM UTC
We have identified and resolved a performance issues affecting the system. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Minor September 15, 2026 Performance Issues with mCare on Database Shard A - Affecting 45% of Customers 2h 48m Care Delivery, API, Monitor, GP Connect and 6 more
Started Sep 15, 2026, 10:06 AM UTC· resolved Sep 15, 2026, 12:54 PM UTC
- investigating Sep 15, 2026, 10:06 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Sep 15, 2026, 10:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 15, 2026, 10:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 12:54 PM UTC
This incident has been resolved.
Minor September 14, 2026 Performance Issues with mCare on Database Shard A - Affecting 45% of Customers 6h 30m Care Delivery, API, Monitor, GP Connect and 6 more
Started Sep 14, 2026, 08:54 AM UTC· resolved Sep 14, 2026, 03:25 PM UTC
- investigating Sep 14, 2026, 08:54 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Sep 14, 2026, 10:23 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 14, 2026, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 03:25 PM UTC
This incident has been resolved.
Minor September 10, 2026 CAPA 2 currently not opening for pharmacy users 6d 2h CAPA
Started Sep 10, 2026, 08:51 AM UTC· resolved Sep 16, 2026, 11:06 AM UTC
- investigating Sep 10, 2026, 08:51 AM UTC
We have identified an issue whereby all users are failing to open CAPA when using CAPA 2 (CAPA's backup server access). Please note CAPA 1 (The primary server) is still allowing access. Please continue to use CAPA 1 as normal. However, please do not attempt to continue using CAPA 2 for the time being. We will update as soon as it is available again We are working to fix the issue now
- investigating Sep 11, 2026, 07:28 AM UTC
We are continuing to investigate this issue.
- identified Sep 14, 2026, 07:34 AM UTC
The issue has been identified and fix applied, please note, Login onto CAPA 2 may require an number of attempts to be successful, this is an expected artifact of the applied fix. If you are unsuccessful after 5 login retries, please revert back to using CAPA 1
- resolved Sep 16, 2026, 11:06 AM UTC
This incident has been resolved.
Major September 7, 2026 Performance Issues with Care Delivery App Web Shard D - Affecting 5% of Customers 31m Care Delivery, API, Monitor, GP Connect and 6 more
Started Sep 07, 2026, 10:40 AM UTC· resolved Sep 07, 2026, 11:12 AM UTC
- identified Sep 07, 2026, 10:40 AM UTC
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
- monitoring Sep 07, 2026, 10:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2026, 11:12 AM UTC
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Minor September 4, 2026 Redcrier - All e-learning courses are showing as event courses and are not being marked as complete 4d 23h Redcrier
Started Sep 04, 2026, 08:46 AM UTC· resolved Sep 09, 2026, 07:59 AM UTC
- investigating Sep 04, 2026, 08:46 AM UTC
We are currently investigating an issue where all e-learning courses are showing as event courses and not being marked as complete when they have been.
- resolved Sep 09, 2026, 07:59 AM UTC
This incident has been resolved.
Minor September 1, 2026 KareInn - Performance Issue 1d KareInn
Started Sep 01, 2026, 01:55 PM UTC· resolved Sep 02, 2026, 02:39 PM UTC
- monitoring Sep 01, 2026, 01:55 PM UTC
A fix has been implemented to resolve users not being able to search for residents using the search bar and general performance delays across the KareInn platform. We are monitoring the results of the fix.
- resolved Sep 02, 2026, 02:39 PM UTC
This incident has been resolved.
Minor August 28, 2026 Performance Issues with mCare on - Affecting 100% of Customers 1h 19m Care Delivery, API, Monitor, GP Connect and 6 more
Started Aug 28, 2026, 07:09 AM UTC· resolved Aug 28, 2026, 08:29 AM UTC
- investigating Aug 28, 2026, 07:09 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- monitoring Aug 28, 2026, 07:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 08:29 AM UTC
This incident has been resolved.
Minor August 26, 2026 Performance Issues with mCare on Database Shard B - Affecting 12% of Customers 8h 19m Care Delivery, API, Monitor, GP Connect and 6 more
Started Aug 26, 2026, 01:34 PM UTC· resolved Aug 26, 2026, 09:54 PM UTC
- identified Aug 26, 2026, 01:34 PM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- resolved Aug 26, 2026, 09:54 PM UTC
This incident has been resolved.
Minor August 25, 2026 Performance Issues with mCare on - Affecting 100% of Customers 45m Care Delivery, API, Monitor, GP Connect and 6 more
Started Aug 25, 2026, 01:15 PM UTC· resolved Aug 25, 2026, 02:00 PM UTC
- investigating Aug 25, 2026, 01:15 PM UTC
We are aware that some users are currently experiencing issues with resident contacts and accessing residents front pages on Monitor. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Aug 25, 2026, 01:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2026, 01:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 02:00 PM UTC
This incident has been resolved.
Minor August 25, 2026 Performance Issues with mCare Database Shard H - Affecting 6% of Customers 12h 2m Care Delivery, API, Monitor, GP Connect and 6 more
Started Aug 25, 2026, 09:43 AM UTC· resolved Aug 25, 2026, 09:45 PM UTC
- investigating Aug 25, 2026, 09:43 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Aug 25, 2026, 09:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2026, 12:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 25, 2026, 02:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 25, 2026, 09:45 PM UTC
This incident has been resolved.