Person Centred Software incident

Intermittent failure to sync on both Atlas emar pods

Resolved after 1 hour 29 minutes, affecting Atlas Sync, on October 1, 2026.

monitoring Oct 01, 2026, 01:20 PM UTC

We are continuing to monitor for any further issues.

Started
Oct 01, 2026, 01:20 PM UTC
Resolved
Oct 01, 2026, 02:49 PM UTC
Duration
1h 29m
Detected by Pingoru
Oct 01, 2026, 01:20 PM UTC

Affected components

Atlas Sync

Update timeline

  1. monitoring Oct 01, 2026, 01:20 PM UTC

    A brief degradation of service was experienced at approx. 13:55 resulting in isolated sync failures on both pods on Atlas emar devices. Service has now recovered and we are monitoring the situation. Please continue to use the system as normal

  2. monitoring Oct 01, 2026, 01:20 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 01, 2026, 02:49 PM UTC

    This incident has been resolved.

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