Person Centred Software incident
Performance Issues with mCare Web Shard D - Affecting 5% of Customers
Resolved after 2 hours 12 minutes, affecting Monitor, on October 5, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Oct 05, 2026, 01:11 PM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Oct 05, 2026, 01:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 05, 2026, 03:23 PM UTC
This incident has been resolved.
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