Person Centred Software incident
Performance Issues with mCare on - Affecting 100% of Customers
Resolved after 45 minutes, affecting Care Delivery and API and 1 more, on August 25, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 25, 2026, 01:15 PM UTC
We are aware that some users are currently experiencing issues with resident contacts and accessing residents front pages on Monitor. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Aug 25, 2026, 01:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2026, 01:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 02:00 PM UTC
This incident has been resolved.
Your product runs on more than Person Centred Software
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services