Person Centred Software incident
RESOLVED: Performance Issues with mCare Database Shard C - Affecting 4% of Customers
Resolved on September 20, 2026, affecting Care Delivery.
We have identified and resolved a performance issues affecting the system. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Affected components
Update timeline
- resolved Sep 20, 2026, 02:58 AM UTC
We have identified and resolved a performance issues affecting the system. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
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