Person Centred Software incident
Performance Issues with Care Delivery App Web Shard D - Affecting 5% of Customers
Resolved after 31 minutes, affecting Care Delivery and API and 1 more, on September 7, 2026.
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
Affected components
Update timeline
- identified Sep 07, 2026, 10:40 AM UTC
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
- monitoring Sep 07, 2026, 10:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2026, 11:12 AM UTC
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
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