Person Centred Software incident
Performance Issues with mCare Database Shard H - Affecting 6% of Customers
Resolved after 12 hours 2 minutes, affecting Care Delivery and API and 1 more, on August 25, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 25, 2026, 09:43 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Aug 25, 2026, 09:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2026, 12:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 25, 2026, 02:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 25, 2026, 09:45 PM UTC
This incident has been resolved.
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