Person Centred Software incident
Performance Issues with mCare on Monitor
Resolved after 3 hours 10 minutes, affecting Care Delivery and API and 1 more, on September 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 29, 2026, 08:43 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Sep 29, 2026, 09:33 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 10:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 11:54 AM UTC
This incident has been resolved.
Your product runs on more than Person Centred Software
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services