Paxos Outage History
Paxos is up right nowPingoru has recorded 78 incidents for Paxos: 75 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 13 | 36 of 744 (5%) |
| June 2026 | 4 | 5 of 720 (1%) |
| July 2026 | 8 | 41 of 744 (6%) |
| August 2026 | 10 | 27 of 744 (4%) |
| September 2026 | 8 | 5 of 720 (1%) |
| October 2026 | 3 | 5 of 591 (1%) |
Incidents, newest first
Critical June 25, 2026 Paxos - FIX Incident Detected - Disconnections 1h 12m FIX Trading
Started Jun 25, 2026, 04:38 PM UTC· resolved Jun 25, 2026, 05:51 PM UTC
- investigating Jun 25, 2026, 05:47 PM UTC
We are aware of the issue and are currently investigating.
- identified Jun 25, 2026, 05:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 25, 2026, 05:48 PM UTC
We are aware of FIX connections having experienced an outage. We have implemented a fix and will continue to monitor the environment to ensure stability of the platform.
- resolved Jun 25, 2026, 05:51 PM UTC
We experienced an outage affecting FIX connections at 16:38 UTC, which caused active FIX sessions to disconnect. The issue was resolved at 16:54 UTC, and FIX connections are now active again.
Minor May 29, 2026 Paxos - FIX API Incident Resolved – FIX Trading
Started May 29, 2026, 01:23 PM UTC· resolved May 29, 2026, 01:23 PM UTC
- resolved May 29, 2026, 01:53 PM UTC
We experienced a brief outage affecting FIX connections at 13:20 UTC, which caused active FIX sessions to disconnect momentarily. The issue was resolved within 2 minutes, and FIX connections are now active again.
Major May 28, 2026 Paxos - Dashboard Portal incident identified 15m Dashboard Web UI
Started May 28, 2026, 06:08 PM UTC· resolved May 28, 2026, 06:24 PM UTC
- investigating May 28, 2026, 06:08 PM UTC
We are currently experiencing an outage impacting email notification delivery. As a result, the Dashboard account sign-up flow is affected, and customers may not receive emails with confirmation codes during new account onboarding, and transaction activity notifications. Engineering is actively working to resolve the issue.
- resolved May 28, 2026, 06:24 PM UTC
This incident has been resolved.
Major May 28, 2026 Paxos - Orchestrations API Incident Detected 14m Stablecoin Orchestrations, Orchestrations API
Started May 28, 2026, 01:52 PM UTC· resolved May 28, 2026, 02:07 PM UTC
- investigating May 28, 2026, 01:52 PM UTC
We are currently experiencing an outage affecting the Orchestrations API endpoints. As a result, Orchestrations submitted either via API or through the Dashboard UI are impacted, and customers may encounter errors when attempting to submit them. Engineering is actively investigating the issue.
- monitoring May 28, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 02:07 PM UTC
This incident has been resolved.
Major May 22, 2026 Paxos Sandbox - Dashboard portal incident identified 34m Paxos Sandbox
Started May 22, 2026, 03:46 PM UTC· resolved May 22, 2026, 04:21 PM UTC
- investigating May 22, 2026, 03:46 PM UTC
We are currently experiencing an issue with the Dashboard Portal in the Sandbox environment. As a result, SSO login is not working for the Sandbox Dashboard Portal at this time. Engineering is actively investigating and working on a resolution.
- resolved May 22, 2026, 04:21 PM UTC
This incident has been resolved.
Minor May 20, 2026 Paxos Sandbox - Bitcoin Crypto Transfers Incident Detected 1d Paxos Sandbox
Started May 20, 2026, 07:03 PM UTC· resolved May 21, 2026, 07:04 PM UTC
- investigating May 20, 2026, 07:03 PM UTC
At this time, we are experiencing an outage affecting the Crypto Transfers endpoints in the Sandbox environment. As a result, Bitcoin crypto withdrawals in Sandbox are impacted, and customers may experience delays in processing. Engineering is actively investigating and working on a resolution.
- identified May 20, 2026, 07:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 21, 2026, 07:04 PM UTC
This incident has been resolved.
Minor May 14, 2026 Paxos - Quotes and Quote Executions API Endpoints Incident Detected 6m Quotes and Quote Executions
Started May 14, 2026, 09:08 PM UTC· resolved May 14, 2026, 09:14 PM UTC
- investigating May 14, 2026, 09:08 PM UTC
We are currently experiencing an outage affecting the Quote Execution endpoints. As a result, customers may see increased latency for List Quotes, Quote Executions and List Historical Prices endpoints Our Engineering team is actively investigating and working to resolve the issue. We will share another update as soon as we have more information.
- resolved May 14, 2026, 09:14 PM UTC
This incident has been resolved.
Minor May 12, 2026 Paxos - Smart Order Routing Pricing feed Incident Resolved 52m
Started May 12, 2026, 08:30 PM UTC· resolved May 12, 2026, 09:22 PM UTC
- resolved May 14, 2026, 01:15 AM UTC
On May 12, 2026, between 8:30 PM and 9:22 PM UTC, a subset of BTC/USD prices in the in the Smart Order Routing feed became stale due to a change deployed earlier that day. The change introduced a condition where stale prices were published to the feed, resulting in intermittent inaccurate bid and ask prices during this window. Trade execution was not affected — all trades during this period executed as expected based on accurate prices. Our engineering team identified and mitigated the issue at 9:22 PM UTC, and we have taken corrective steps to prevent recurrence.
Minor May 12, 2026 Paxos - Identities and Accounts API Incident Detected 3h 6m Identities and Accounts
Started May 12, 2026, 07:39 PM UTC· resolved May 12, 2026, 10:45 PM UTC
- investigating May 12, 2026, 07:39 PM UTC
We are currently experiencing delays in identity approvals. As a result, identity reviews may take longer than usual to complete. Engineering is actively working on a resolution.
- resolved May 13, 2026, 03:09 AM UTC
This incident has been resolved.
Major May 6, 2026 Paxos - Dashboard Email OTP Login in Sandbox incident identified 16m Dashboard Web UI
Started May 06, 2026, 08:23 AM UTC· resolved May 06, 2026, 08:39 AM UTC
- investigating May 06, 2026, 08:23 AM UTC
We are currently experiencing issues with the Paxos Dashboard in Sandbox, and email OTP logins are temporarily unavailable. Our Engineering team is actively investigating and working to resolve the root cause. We will provide another status update within the next 30 minutes, or sooner if additional information becomes available.
- monitoring May 06, 2026, 08:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 08:39 AM UTC
This incident has been resolved.
Major April 22, 2026 Paxos - Rest API Incident Resolved 2m
Started Apr 22, 2026, 03:30 PM UTC· resolved Apr 22, 2026, 03:32 PM UTC
- resolved Apr 22, 2026, 05:24 PM UTC
Between 15:32 and 15:36 UTC, Paxos experienced an incident impacting REST API endpoints. During this time, customers may have received 503 responses across Transfers, Trading, Pricing, and Profile Balances endpoints. The issue has been resolved, and services are operating normally.
Major March 20, 2026 Paxos - Dashboard Portal Incident Resolved 49m Crypto Transfers, Fiat Transfers, Dashboard Web UI
Started Mar 20, 2026, 06:20 PM UTC· resolved Mar 20, 2026, 07:10 PM UTC
- investigating Mar 20, 2026, 06:20 PM UTC
We are currently experiencing an issue impacting the Dashboard portal. As a result, users may encounter errors when accessing the following pages: API Management Fiat Account Instructions Crypto Deposit Address Our Engineering team is actively investigating and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available.
- identified Mar 20, 2026, 06:48 PM UTC
The root cause of the issue has been identified, and our Engineering team is in the process of deploying a fix.
- monitoring Mar 20, 2026, 06:53 PM UTC
The issue has been resolved in the Production environment. We are continuing to work on restoring full functionality in the Sandbox environment.
- resolved Mar 20, 2026, 07:10 PM UTC
The issue has been fully resolved. Thank you for your patience.
Major March 17, 2026 Paxos Sandbox - Crypto Transfers Incident Resolved 42m Paxos Sandbox
Started Mar 17, 2026, 09:42 PM UTC· resolved Mar 17, 2026, 10:24 PM UTC
- investigating Mar 17, 2026, 09:42 PM UTC
We are currently experiencing an outage affecting the Transfers endpoints in the Paxos Sandbox environment. As a result, Crypto Deposits and Crypto Withdrawals may be delayed. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
- resolved Mar 17, 2026, 10:24 PM UTC
This incident has been resolved.
Minor March 2, 2026 Paxos - Dashboard web UI incident 52m Trading, USD Transfers, Crypto Transfers, Dashboard Web UI
Started Mar 02, 2026, 01:00 PM UTC· resolved Mar 02, 2026, 01:52 PM UTC
- investigating Mar 02, 2026, 01:00 PM UTC
Engineering is investigating an issue with Paxos Dashboard SSO login. We will send a status update in the next 30 minutes or earlier.
- identified Mar 02, 2026, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 02, 2026, 01:48 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 02, 2026, 01:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 02, 2026, 04:25 PM UTC
This incident has been resolved.
Critical February 11, 2026 Paxos - Trading API Incident Resolved 23m Trading - Orders, FIX Trading, Trading, Market Data and 3 more
Started Feb 11, 2026, 03:00 PM UTC· resolved Feb 11, 2026, 03:24 PM UTC
- identified Feb 11, 2026, 03:12 PM UTC
At this time, we are currently experiencing a full outage on our Trading APIs. At this time, end users will not be able to submit orders via Orders and point and FIX connections.
- monitoring Feb 11, 2026, 03:13 PM UTC
The issue has been resolved, and services are now operating normally. Engineering is monitoring the environment.
- resolved Feb 11, 2026, 03:24 PM UTC
All services have been fully restored and are now operational.
Major January 17, 2026 Paxos - BRL Pricing data and Quote Executions - Incident Identified 44m Pricing, Quotes and Quote Executions
Started Jan 17, 2026, 10:15 AM UTC· resolved Jan 17, 2026, 11:00 AM UTC
- identified Jan 17, 2026, 07:28 AM UTC
At this time, we are experiencing an outage on the Historical Pricing and Quote Executions endpoints. As a result, customers are unable to retrieve pricing data for the BRL venue, which impacts the ability to retrieve Quotes for BRL and submit Quote Executions. The issue is caused by an outage at our BRL FX provider. Our Engineering team is actively monitoring the situation and will provide updates as they become available.
- identified Jan 17, 2026, 09:14 AM UTC
We are continuing to work with our FX data provider to resolve the ongoing issue affecting BRL FX rates. The incident was caused by a failure in the vendor’s cache and data supply pipeline, and the exact root cause is still under investigation. BRL FX rates remain impacted for Paxos at this time. We are actively monitoring the situation, remain in close contact with the vendor, and will provide further updates as soon as we have more information or see material improvement in service.
- monitoring Jan 17, 2026, 10:00 AM UTC
Users trading in BRL markets may have encountered failed quotes, pricing errors, or Create Quote Execution failures even when valid rate data was available. We have deployed a fix to Production, and error rates have decreased. We are continuing to work with our FX vendor to fully resolve the underlying BRL pricing data issue.
- monitoring Jan 17, 2026, 07:56 PM UTC
The issue impacting Quote Executions has been resolved as of 09:50 UTC, and the service is operating normally.
- monitoring Jan 17, 2026, 07:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 17, 2026, 07:58 PM UTC
This incident has been resolved.
Minor January 8, 2026 Paxos - Dashboard KYC Verification Incident Detected 26m Dashboard Web UI
Started Jan 08, 2026, 03:37 PM UTC· resolved Jan 08, 2026, 04:03 PM UTC
- identified Jan 08, 2026, 03:37 PM UTC
We are experiencing an issue affecting KYC verification in the Paxos Dashboard. Users with sensitive roles may be unable to complete KYC verification. Our Engineering team is working on the issue.
- resolved Jan 08, 2026, 04:03 PM UTC
The issue is now resolved.
Minor December 17, 2025 Paxos - Crypto Transfers on Polygon Network Incident Resolved 4h 23m Crypto Transfers, Crypto Transfers, Crypto Transfers
Started Dec 17, 2025, 07:29 PM UTC· resolved Dec 17, 2025, 11:52 PM UTC
- identified Dec 17, 2025, 07:29 PM UTC
USDC transactions on Polygon PoS are currently blocked due to an issue with the Polygon mainnet. Crypto Deposits and Withdrawals will be processed once the network has recovered.
- resolved Dec 17, 2025, 11:52 PM UTC
This issue is now resolved, and all functionality on Polygon PoS is restored.
Minor December 10, 2025 Paxos - Crypto Deposits on Polygon Incident Resolved 7h 15m Crypto Transfers, Crypto Transfers, Crypto Transfers
Started Dec 10, 2025, 04:20 PM UTC· resolved Dec 10, 2025, 11:35 PM UTC
- investigating Dec 10, 2025, 04:20 PM UTC
At this time, we are experiencing an outage affecting the Transfers endpoints. As a result, crypto deposits on the Polygon chain may be delayed while we work to resolve the issue.
- identified Dec 10, 2025, 04:51 PM UTC
The root cause has been identified, and Engineering is currently implementing a fix.
- identified Dec 10, 2025, 09:36 PM UTC
The fix has been deployed, and we are now processing the backlog of previously skipped deposits.
- resolved Dec 10, 2025, 11:35 PM UTC
This incident has been resolved.
Minor November 21, 2025 Paxos - Exchange Incident Resolved 18m Trading - Orders, Trading
Started Nov 21, 2025, 11:08 PM UTC· resolved Nov 21, 2025, 11:26 PM UTC
- investigating Nov 21, 2025, 11:08 PM UTC
At this time, we are experiencing an outage on our Trading endpoint. As a result, customers may experience increased latency when using the Orders API endpoints. Our Engineering team is actively working to resolve the issue.
- monitoring Nov 21, 2025, 11:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 21, 2025, 11:26 PM UTC
This incident has been resolved.
Major November 20, 2025 Paxos API incident - Resolved 35m Trading - Orders, Quotes and Quote Executions, Profiles and Balances, Identities and Accounts and 7 more
Started Nov 20, 2025, 05:44 PM UTC· resolved Nov 20, 2025, 06:19 PM UTC
- investigating Nov 20, 2025, 05:44 PM UTC
At the moment, we are experiencing an incident affecting Paxos API endpoints. As a result, API requests that use JWS request signing are failing with 401 errors. Our Engineering team is actively working on the issue, and we expect it to be resolved shortly.
- resolved Nov 20, 2025, 06:19 PM UTC
This incident has been resolved.
Major November 18, 2025 Paxos - Fiat Transfers Incident Resolved 27m USD Transfers, Crypto Transfers, Fiat Transfers, Fiat Transfers
Started Nov 18, 2025, 02:34 PM UTC· resolved Nov 18, 2025, 03:02 PM UTC
- identified Nov 18, 2025, 02:34 PM UTC
An upstream outage on Cloudflare affecting Paxos vendors is causing an intermittent service disruption to our Fiat Transfer functionality and related API endpoints. This is specifically impacting the CreateWireWithdrawal and Create CryptoWithdrawal endpoints. Customers may experience delays in processing wire transfers and delays to crypto deposits and withdrawals. We are actively monitoring the situation and will provide an update when the vendor reports a resolution.
- identified Nov 18, 2025, 02:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 02:50 PM UTC
The backlog affecting fiat and crypto transfers has now been fully processed.
- resolved Nov 18, 2025, 03:02 PM UTC
This incident has been resolved.
Major November 11, 2025 Temporary Suspension of UNI Trading - Resolved 7d 11h Trading - Orders, FIX Trading, Trading, Market Data and 3 more
Started Nov 11, 2025, 10:37 AM UTC· resolved Nov 18, 2025, 10:00 PM UTC
- investigating Nov 11, 2025, 06:21 AM UTC
UNI withdrawals may be delayed due to current liquidity constraints, with normal processing expected to resume by November 11, 2025, at 9:30 AM ET. Due to instability in the UNI market, trading has been temporarily paused. We will provide updates once markets are ready to reopen.
- investigating Nov 11, 2025, 10:37 AM UTC
The UNI market is now entering Post-Only mode. During this phase, matching is paused. Customers can review and cancel any orders they no longer wish to keep. Please note that new market orders and taker-priced limit orders will be rejected; only post-only (maker) limit orders will be accepted. We will post another update when markets are ready to resume normal order flow.
- investigating Nov 11, 2025, 01:36 PM UTC
UNI withdrawals that were delayed earlier have been successfully processed.
- investigating Nov 12, 2025, 01:32 AM UTC
UNI trading on itBit and HRQ remains paused while we work to restore full service. Customers can still cancel open orders. Our next update will be shared by November 12, 2025, at 12 PM ET.
- investigating Nov 12, 2025, 01:47 PM UTC
UNI trading on itBit and HRQ remains paused as our Engineering team works to restore full service. Customers can still cancel open orders. The next update will be provided by November 12, 2025, at 12 PM ET.
- investigating Nov 12, 2025, 05:40 PM UTC
UNI trading on itBit and HRQ remains paused as our Engineering team works to restore full service. Customers can still cancel open orders. The next update will be provided by November 12, 2025, at 6 PM ET.
- investigating Nov 12, 2025, 10:26 PM UTC
UNI trading on itBit and HRQ remains paused as our Engineering team works to restore full service. Customers can still cancel open orders. The next update will be provided by November 13, 2025, at 12 PM ET.
- investigating Nov 13, 2025, 05:42 PM UTC
UNI trading on itBit and HRQ remains paused as our Engineering team works to restore full service. Customers can still cancel open orders. The next update will be provided by November 13, 2025, at 6 PM ET.
- investigating Nov 13, 2025, 11:30 PM UTC
UNI trading on itBit and HRQ remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 14, 2025, at 9 AM ET.
- investigating Nov 14, 2025, 01:10 PM UTC
UNI trading on itBit and HRQ remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 14, 2025, at 12 PM ET.
- identified Nov 14, 2025, 07:26 PM UTC
UNI trading on HRQ endpoints has resumed. Trading for the UNI market on the itBit exchange remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 14, 2025, at 6:00 PM ET.
- identified Nov 15, 2025, 06:21 PM UTC
Trading for the UNI market on the itBit exchange remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 16, 2025, at 6:00 PM ET.
- identified Nov 17, 2025, 01:31 AM UTC
Trading for the UNI market on the itBit exchange remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 17, 2025, at 12:00 PM ET.
- identified Nov 18, 2025, 02:05 AM UTC
Trading for the UNI market on the itBit exchange remains paused while our Engineering team continues working to restore full service. Customers can still cancel any open orders. Our next update will be shared by November 18, 2025, at 12:00 PM ET.
- monitoring Nov 18, 2025, 09:42 PM UTC
Trading on the UNI market has now been resumed.
- resolved Nov 18, 2025, 11:31 PM UTC
This incident has been resolved.
Critical October 20, 2025 Paxos - Paxos platform incident Resolved 4h 38m Crypto Transfers, Crypto Transfers, Dashboard Web UI, Crypto Transfers
Started Oct 20, 2025, 03:13 PM UTC· resolved Oct 20, 2025, 07:52 PM UTC
- identified Oct 20, 2025, 03:13 PM UTC
We are currently experiencing an outage in our AWS environment that is impacting the Paxos Dashboard portal and Crypto Transfers. As a result, some users may be unable to sign in to the Dashboard; Crypto Withdrawals processing is delayed. Our Engineering team is actively working to resolve the issue.
- identified Oct 20, 2025, 04:00 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 04:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 05:23 PM UTC
Paxos services remain impacted by the ongoing outage on AWS infrastructure. - Crypto withdrawals are experiencing delays. - Users may be unable to sign in to the Dashboard portal.
- identified Oct 20, 2025, 06:42 PM UTC
- Dashboard access has been restored. - We are now processing the backlog of transfers; it may take some time to fully catch up.
- resolved Oct 20, 2025, 07:52 PM UTC
This incident has been resolved.
Critical October 20, 2025 Paxos - Multiple services impacted due to AWS us-east1 outage 5h 34m Trading - Orders, FIX Trading, Market Data, Stablecoin Orchestrations and 17 more
Started Oct 20, 2025, 07:30 AM UTC· resolved Oct 20, 2025, 01:05 PM UTC
- investigating Oct 20, 2025, 07:30 AM UTC
Engineering is investigating the root cause of login failures with Dashboard web UI in both Sandbox and Production environments. Customers using both passkey and SSO login are affected. We will send a status update in the next 30 minutes or earlier.
- investigating Oct 20, 2025, 08:18 AM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 08:44 AM UTC
We identified a major Amazon Web Services (AWS) region is currently down, and this is impacting multiple Paxos apps and services.
- monitoring Oct 20, 2025, 09:29 AM UTC
We are observing a gradual restoration of services. Customers may continue to observe some slowness in their requests.
- monitoring Oct 20, 2025, 10:17 AM UTC
All Paxos services have been fully restored, with the exception of FIX services, which remain unavailable.
- resolved Oct 20, 2025, 01:05 PM UTC
This incident has been resolved.