Resolved after 4 hours 38 minutes, affecting Crypto Transfers and Crypto Transfers and 1 more, on October 20, 2025.
- Dashboard access has been restored. - We are now processing the backlog of transfers; it may take some time to fully catch up.
Affected components
Update timeline
- identified Oct 20, 2025, 03:13 PM UTC
We are currently experiencing an outage in our AWS environment that is impacting the Paxos Dashboard portal and Crypto Transfers. As a result, some users may be unable to sign in to the Dashboard; Crypto Withdrawals processing is delayed. Our Engineering team is actively working to resolve the issue.
- identified Oct 20, 2025, 04:00 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 04:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 05:23 PM UTC
Paxos services remain impacted by the ongoing outage on AWS infrastructure. - Crypto withdrawals are experiencing delays. - Users may be unable to sign in to the Dashboard portal.
- identified Oct 20, 2025, 06:42 PM UTC
- Dashboard access has been restored. - We are now processing the backlog of transfers; it may take some time to fully catch up.
- resolved Oct 20, 2025, 07:52 PM UTC
This incident has been resolved.
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