Paxos Outage History

Started Oct 17, 2026, 09:57 PM UTC· resolved Oct 17, 2026, 10:12 PM UTC

1. identified Oct 19, 2026, 06:42 PM UTC

   At this time, we are experiencing a degradation of the transfer/fees/crypto-withdrawal endpoint. As such, Crypto Withdrawals are impacted and customers may experience delays in processing.

2. resolved Oct 19, 2026, 06:42 PM UTC

   This incident has been resolved.

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Started Oct 06, 2026, 04:19 PM UTC· resolved Oct 06, 2026, 06:03 PM UTC

1. investigating Oct 06, 2026, 04:19 PM UTC

   We are investigating delays affecting crypto transfers on X Layer in the Paxos Sandbox environment. Our team is monitoring the issue and will provide updates as more information becomes available.

2. resolved Oct 06, 2026, 06:03 PM UTC

   This incident has been resolved.

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Started Oct 01, 2026, 09:54 AM UTC· resolved Oct 01, 2026, 12:54 PM UTC

1. investigating Oct 01, 2026, 09:54 AM UTC

   At this time, we are experiencing an outage on the Transfers endpoints. As such, Crypto Deposits on the Robinhood chain are impacted and customers may experience delays in processing.

2. resolved Oct 01, 2026, 12:54 PM UTC

   This incident has been resolved.

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Started Sep 24, 2026, 06:39 PM UTC· resolved Sep 24, 2026, 06:54 PM UTC

1. investigating Sep 24, 2026, 07:59 PM UTC

   We are investigating elevated HTTP 500 errors when customers request crypto withdrawal fee quotes through the Paxos v2 API. Some customers may be unable to obtain a fee quote.

2. monitoring Sep 24, 2026, 08:00 PM UTC

   Crypto withdrawal fee quote requests are succeeding again. We are monitoring for further errors and confirming that delayed withdrawals finish processing.

3. resolved Sep 24, 2026, 08:00 PM UTC

   This issue is resolved. Fee quote requests returned HTTP 500 errors from 18:38:47 to 18:39:51 UTC on September 24, 2026. The delayed withdrawals have completed. Customers who received a fee quote error can retry their request.

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Started Sep 16, 2026, 04:58 PM UTC· resolved Sep 16, 2026, 05:23 PM UTC

1. identified Sep 16, 2026, 04:58 PM UTC

   We are currently experiencing delays in processing crypto withdrawals on Ethereum. Customers may continue submitting these, but processing times may be longer than usual. Our team has identified the issue and we are implementing a fix.

2. resolved Sep 16, 2026, 05:23 PM UTC

   This incident has been resolved.

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Started Sep 15, 2026, 01:05 PM UTC· resolved Sep 15, 2026, 01:17 PM UTC

1. investigating Sep 15, 2026, 01:05 PM UTC

   We have detected an incident affecting the LayerZero DVN. As a result, Solana transactions may experience processing delays. Our Engineering team is actively working to resolve the issue, and we will provide further updates as they become available.

2. monitoring Sep 15, 2026, 01:11 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 15, 2026, 01:17 PM UTC

   This incident has been resolved.

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Started Sep 10, 2026, 05:55 PM UTC· resolved Sep 10, 2026, 06:44 PM UTC

1. investigating Sep 10, 2026, 05:55 PM UTC

   We are currently experiencing delays in crediting crypto deposits on Ethereum, Base, Polygon, and Solana. Customers may see deposits remain pending longer than usual. Our team is investigating and will provide another update as more information becomes available.

2. investigating Sep 10, 2026, 06:06 PM UTC

   We have confirmed that crypto deposit crediting delays are affecting all supported networks. Customers may see deposits remain pending longer than usual. Our team continues to investigate and is working to restore normal processing. We will provide another update as more information becomes available.

3. monitoring Sep 10, 2026, 06:25 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 10, 2026, 06:58 PM UTC

   This incident has been resolved.

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Started Sep 03, 2026, 07:17 PM UTC· resolved Sep 03, 2026, 07:28 PM UTC

1. investigating Sep 03, 2026, 07:17 PM UTC

   We are currently experiencing delays in processing withdrawals and deposits on the Solana network. Customers can continue to submit transfers but may experience delays in processing.

2. resolved Sep 03, 2026, 07:28 PM UTC

   This incident has been resolved.

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Started Sep 03, 2026, 03:27 PM UTC· resolved Sep 03, 2026, 06:04 PM UTC

1. investigating Sep 03, 2026, 04:02 PM UTC

   As of 15:27 UTC, we are experiencing delays in processing deposits and withdrawals on SOL and ETH. Customers may continue submitting these, but processing times may be longer than usual.

2. investigating Sep 03, 2026, 05:29 PM UTC

   We are continuing to investigate this issue.

3. investigating Sep 03, 2026, 05:52 PM UTC

   Transfers on ARB and SOL have had normal processing restored. Deposits and withdrawals on ETH continue to be delayed at this time.

4. resolved Sep 03, 2026, 06:04 PM UTC

   Deposits and withdrawal functionality has been fully restored and customers should see their transfers processing. This has been resolved.

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Started Sep 01, 2026, 05:33 PM UTC· resolved Sep 01, 2026, 05:46 PM UTC

1. investigating Sep 01, 2026, 06:08 PM UTC

   Beginning at 17:33 UTC, some requests to the Paxos API returned HTTP 503 errors. Affected operations included balances, transfers, orders, and other API requests. We are investigating and will provide further updates.

2. investigating Sep 01, 2026, 06:08 PM UTC

   At 17:45 UTC, we restored normal API availability by rolling back a recent configuration change. We are monitoring the service to confirm continued stability.

3. resolved Sep 01, 2026, 06:10 PM UTC

   This incident has been resolved.

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Started Aug 31, 2026, 03:16 PM UTC· resolved Aug 31, 2026, 03:41 PM UTC

1. investigating Aug 31, 2026, 03:16 PM UTC

   We are currently experiencing an outage affecting the Rewards endpoints. Customers may experience increased latency and receive HTTP 500 responses when using these endpoints. Our Engineering team is investigating the issue, and we will provide an update as soon as more information is available.

2. resolved Aug 31, 2026, 03:41 PM UTC

   This incident has been resolved.

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Started Aug 28, 2026, 01:49 AM UTC· resolved Aug 28, 2026, 09:16 AM UTC

1. investigating Aug 28, 2026, 01:49 AM UTC

   At this time, we are currently experiencing an intermittent outage on multiple pricing, quote execution and trading APIs. You may not be able to see real-time market, execution data or submit trades.

2. investigating Aug 28, 2026, 01:58 AM UTC

   We are continuing to investigate this issue.

3. investigating Aug 28, 2026, 02:02 AM UTC

   We are continuing to investigate this issue.

4. investigating Aug 28, 2026, 02:04 AM UTC

   We are continuing to investigate this issue.

5. investigating Aug 28, 2026, 02:18 AM UTC

   We are continuing to investigate this issue.

6. investigating Aug 28, 2026, 02:36 AM UTC

   We are continuing to investigate this issue.

7. investigating Aug 28, 2026, 02:51 AM UTC

   We are continuing to investigate this issue.

8. identified Aug 28, 2026, 03:04 AM UTC

   The issue has been identified and a fix is being implemented.

9. identified Aug 28, 2026, 03:18 AM UTC

   We are continuing to work on a fix for this issue.

10. monitoring Aug 28, 2026, 03:19 AM UTC

    A fix has been implemented and we are monitoring the results.

11. monitoring Aug 28, 2026, 08:15 AM UTC

    We are continuing to monitor for any further issues.

12. resolved Aug 28, 2026, 09:19 AM UTC

    This incident has been resolved.

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Started Aug 27, 2026, 10:55 PM UTC· resolved Aug 27, 2026, 11:43 PM UTC

1. investigating Aug 28, 2026, 07:34 PM UTC

   We are investigating intermittent 503 responses affecting a small subset of requests to api.paxos.com. Impact has been observed across several Paxos API operations, including transfers, profiles and balances, identities and accounts, orchestrations, orders, and market-list requests. We are working to restore normal performance and will provide another update as more information becomes available.

2. monitoring Aug 28, 2026, 07:35 PM UTC

   API error rates have returned to normal levels. We are monitoring the service to confirm continued stability.

3. resolved Aug 28, 2026, 07:36 PM UTC

   The issue causing intermittent 503 responses from api.paxos.com has been resolved. API requests are processing normally.

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Started Aug 27, 2026, 10:55 PM UTC· resolved Aug 27, 2026, 11:43 PM UTC

1. investigating Aug 27, 2026, 11:50 PM UTC

   We are investigating intermittent 503 responses affecting a subset of requests to api.paxos.com. Impact is primarily concentrated in market-data request traffic. We are working to restore normal performance and will provide another update as more information becomes available.

2. monitoring Aug 27, 2026, 11:51 PM UTC

   API error rates have returned to normal levels. We are monitoring the service to confirm continued stability.

3. resolved Aug 27, 2026, 11:53 PM UTC

   The issue causing intermittent 503 responses from api.paxos.com has been resolved and API requests are processing normally.

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Started Aug 25, 2026, 11:00 PM UTC· resolved Aug 26, 2026, 01:29 AM UTC

1. identified Aug 26, 2026, 12:31 AM UTC

   We are currently experiencing delays processing fiat withdrawals to DBS bank accounts. Withdrawal requests can still be submitted, but completion may take longer than usual. We are working with our banking partner to investigate and will provide another update as more information becomes available.

2. resolved Aug 26, 2026, 01:29 AM UTC

   Our banking partner has processed the outstanding fiat withdrawals, the incident is resolved

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Started Aug 25, 2026, 07:32 AM UTC· resolved Aug 25, 2026, 08:23 AM UTC

1. investigating Aug 25, 2026, 07:32 AM UTC

   We are investigating a delay in Sandbox affecting the processing of crypto withdrawals on the Ethereum Sepolia network. Withdrawals submitted on this network may remain pending longer than expected. Our team is working to restore normal processing and will provide an update as more information becomes available.

2. identified Aug 25, 2026, 08:23 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Aug 25, 2026, 08:23 AM UTC

   This incident has been resolved.

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Started Aug 24, 2026, 02:00 PM UTC· resolved Aug 25, 2026, 12:50 AM UTC

1. investigating Aug 24, 2026, 05:33 PM UTC

   We are currently experiencing delays in processing conversions involving USDC on the Ethereum network. Customers can continue to submit conversions but may experience delays in processing. Conversions involving other assets and networks are not affected.

2. monitoring Aug 24, 2026, 09:33 PM UTC

   Processing times for USDC conversions on the Ethereum and Base networks have returned to normal. We are monitoring recovery.

3. monitoring Aug 25, 2026, 02:10 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Aug 25, 2026, 02:15 AM UTC

   This incident has been resolved.

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Started Jul 31, 2026, 12:32 PM UTC· resolved Jul 31, 2026, 01:04 PM UTC

1. investigating Jul 31, 2026, 01:07 PM UTC

   We are currently experiencing an authentication issue in the Dashboard portal. As a result, customers may encounter problems signing in or signing up at dashboard.paxos.com. The issue is intermittent, and in some cases a retry may succeed. Our Engineering team is actively investigating and working to resolve the issue.

2. resolved Jul 31, 2026, 01:19 PM UTC

   This incident has been resolved.

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Started Jul 26, 2026, 12:04 AM UTC· resolved Jul 26, 2026, 12:10 AM UTC

1. investigating Jul 28, 2026, 02:39 PM UTC

   We are experiencing increased errors on Quotes and Quotes Execution endpoints and are investigating the issue.

2. monitoring Jul 28, 2026, 02:40 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 28, 2026, 02:42 PM UTC

   This incident has been resolved.

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Started Jul 21, 2026, 08:12 AM UTC· resolved Jul 21, 2026, 08:30 AM UTC

1. investigating Jul 21, 2026, 04:45 PM UTC

   We are currently experiencing degraded order routing to external trading venues. Orders continue to route to the itBit exchange while we investigate.

2. identified Jul 21, 2026, 04:46 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 21, 2026, 04:49 PM UTC

   A fix has been implemented and order routing to external venues has recovered. We are monitoring to ensure platform stability.

4. resolved Jul 21, 2026, 04:51 PM UTC

   This incident has been resolved.

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Started Jul 17, 2026, 06:14 PM UTC· resolved Jul 17, 2026, 10:29 PM UTC

1. investigating Jul 17, 2026, 06:14 PM UTC

   We are currently experiencing delays in processing conversions involving USDC on the Ethereum network. Customers can continue to submit conversions but may experience delays in processing. Conversions involving other assets and networks are not affected.

2. investigating Jul 17, 2026, 06:33 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jul 17, 2026, 09:16 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 17, 2026, 10:29 PM UTC

   This incident has been resolved.

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Started Jul 14, 2026, 09:00 PM UTC· resolved Jul 15, 2026, 01:11 AM UTC

1. identified Jul 15, 2026, 12:25 AM UTC

   Crypto deposits across networks were delayed from July 14, 2026 21:00 UTC to ~July 15, 2026 00:15 UTC. A fix has been implemented and we are currently monitoring incoming deposits. All affected deposits will processed shortly.

2. monitoring Jul 15, 2026, 01:05 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 15, 2026, 01:11 AM UTC

   This incident has been resolved.

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Started Jul 08, 2026, 05:25 PM UTC· resolved Jul 09, 2026, 05:30 AM UTC

1. identified Jul 08, 2026, 05:42 PM UTC

   We are currently investigating delays affecting crypto deposits and withdrawals across multiple blockchain networks, including Ethereum, Arbitrum, Avalanche, BNB Chain, Bitcoin Cash, and Litecoin. During this time, affected deposits and withdrawals may take longer than usual to process. Trading and USD (fiat) services are not affected. Our team is actively investigating and we will provide an update shortly.

2. identified Jul 08, 2026, 05:43 PM UTC

   We have identified the cause as degraded performance from a third-party blockchain infrastructure provider, which is intermittently affecting our ability to read from and broadcast to the impacted networks. As a result, some crypto deposits and withdrawals on these networks may be delayed. No funds are at risk, and affected transactions remain queued and will process once upstream connectivity is fully restored. We are monitoring the provider's recovery and working to return processing to normal.

3. monitoring Jul 08, 2026, 06:09 PM UTC

   Upstream connectivity has largely recovered and the affected networks are returning to normal. Queued crypto deposits and withdrawals are now processing, and we are monitoring closely to confirm full recovery across all impacted networks.

4. resolved Jul 09, 2026, 01:41 PM UTC

   This incident has been resolved.

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Started Jun 26, 2026, 03:57 PM UTC· resolved Jun 26, 2026, 07:12 PM UTC

1. identified Jun 26, 2026, 03:57 PM UTC

   The Base blockchain is currently experiencing a network-wide stall affecting all activity on the network. As a result, deposits and withdrawals on Base are delayed while the network is unable to confirm transactions. This is an issue with the Base network itself and is not specific to Paxos; all other blockchains are operating normally and customer funds are not affected. Transactions on Base will resume processing automatically once the network recovers. No action is required on your part. We are monitoring the situation closely and will provide updates as it progresses.

2. monitoring Jun 26, 2026, 04:16 PM UTC

   The Base network stall has been resolved and the network is producing blocks normally again. Paxos has resumed processing deposits and withdrawals on Base, and any transactions that were delayed during the disruption are now being worked through. Customer funds were not affected at any point.

3. resolved Jun 26, 2026, 07:12 PM UTC

   This incident has been resolved.

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Started Jun 25, 2026, 05:04 PM UTC· resolved Jun 25, 2026, 05:58 PM UTC

1. monitoring Jun 25, 2026, 05:04 PM UTC

   We are aware of FIX connections having experienced a momentary outage. We have implemented a fix and will continue to monitor the environment to ensure stability of the platform.

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