Paxos incident
Paxos - Multiple services impacted due to AWS us-east1 outage
Resolved after 5 hours 34 minutes, affecting Trading - Orders and FIX Trading and 1 more, on October 20, 2025.
All Paxos services have been fully restored, with the exception of FIX services, which remain unavailable.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:30 AM UTC
Engineering is investigating the root cause of login failures with Dashboard web UI in both Sandbox and Production environments. Customers using both passkey and SSO login are affected. We will send a status update in the next 30 minutes or earlier.
- investigating Oct 20, 2025, 08:18 AM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 08:44 AM UTC
We identified a major Amazon Web Services (AWS) region is currently down, and this is impacting multiple Paxos apps and services.
- monitoring Oct 20, 2025, 09:29 AM UTC
We are observing a gradual restoration of services. Customers may continue to observe some slowness in their requests.
- monitoring Oct 20, 2025, 10:17 AM UTC
All Paxos services have been fully restored, with the exception of FIX services, which remain unavailable.
- resolved Oct 20, 2025, 01:05 PM UTC
This incident has been resolved.
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