Officient Outage History

Started Jun 18, 2026, 10:36 AM UTC· resolved Jul 21, 2026, 07:20 AM UTC

1. investigating Jun 18, 2026, 10:36 AM UTC

   You may experience that custom texts for the principles of and notes to the annual accounts are reset and the standard text is shown. This only occurs for annual report of type Jaarrekening 2025. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 23, 2026, 09:36 AM UTC

   We have identified the issue and are working on restoring the custom texts for the affected annual reports. The restored custom texts are those from 17-06-2026. These texts will not be overwritten if you have already manually created new custom texts in the affected annual reports. We will update this page once the custom texts are restored.

3. resolved Jul 21, 2026, 07:20 AM UTC

   This issue has been resolved, and the custom texts have been restored for the affected customers. Our apologies for the inconvenience.

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Started Jun 17, 2026, 05:10 PM UTC· resolved Jun 19, 2026, 02:07 PM UTC

1. investigating Jun 17, 2026, 05:10 PM UTC

   You may experience issues approving invoices when creating them in external software and importing them to Exact Multivers Online or Boekhoud Gemak through an API connection. We are investigating the issues, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jun 19, 2026, 02:07 PM UTC

   The issues with approving invoices in Exact Multivers Online or Boekhoud Gemak have been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience.

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Started Jun 17, 2026, 02:08 PM UTC· resolved Jun 19, 2026, 09:21 AM UTC

1. investigating Jun 17, 2026, 02:08 PM UTC

   You may experience that it is not possible to login at https://start.exactonline.be or you experience performance issues in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring Jun 17, 2026, 02:49 PM UTC

   We have implemented a fix and are monitoring the results.

3. resolved Jun 19, 2026, 09:21 AM UTC

   This issue has been resolved. The login page is available again and performance has also been restored. Our apologies for the inconvenience.

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Started Jun 17, 2026, 09:29 AM UTC· resolved Jun 17, 2026, 10:42 AM UTC

1. investigating Jun 17, 2026, 09:29 AM UTC

   You may experience that it is not possible to login at https://start.exactonline.co.uk/ as the page keeps loading and you eventually receive the error message: "Login page not available". We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring Jun 17, 2026, 10:21 AM UTC

   We have implemented a fix and are monitoring the results. The Exact Online UK login page is available again.

3. resolved Jun 17, 2026, 10:42 AM UTC

   This issue has been resolved and the login page is available again. You might also have experienced performance issues before the login page was unavailable. Performance has also been restored. Our apologies for the inconvenience.

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Started Jun 16, 2026, 03:07 PM UTC· resolved Jun 18, 2026, 11:25 AM UTC

1. investigating Jun 16, 2026, 03:07 PM UTC

   You may experience issues when logging in to Exact Venice. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 17, 2026, 07:36 AM UTC

   We have identified the issue and implemented a fix for most customers. We are continuing to work on a solution for all customers.

3. investigating Jun 18, 2026, 06:55 AM UTC

   You may receive an error stating 'Actian Zen version error' when logging in to Exact Venice. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

4. monitoring Jun 18, 2026, 07:02 AM UTC

   We have implemented a fix and are monitoring the results.

5. resolved Jun 18, 2026, 11:25 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jun 16, 2026, 12:24 PM UTC· resolved Jun 26, 2026, 12:23 PM UTC

1. investigating Jun 16, 2026, 12:24 PM UTC

   In Exact Globe+ release 506SP9 the message "Successful: 0 Failed: 0" can be returned when processing KSEF invoices in the menu "Invoice, Entries, National e-Invoice System (KSEF), Outgoing e-invoices". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 19, 2026, 01:35 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jun 22, 2026, 12:44 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Jun 26, 2026, 12:23 PM UTC

   This issue is resolved in Exact Globe+ release 506SP9 as of the 26th of June 14:00 Hours CET. To apply the fix, execute the update again on Release 506SP9. Our apologies for the inconvenience.

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Started Jun 15, 2026, 09:48 AM UTC· resolved Jun 16, 2026, 08:29 AM UTC

1. investigating Jun 15, 2026, 09:48 AM UTC

   You may experience that column titles of the notes to the financial statements are not always included correctly in the preview and PDF report of an annual report. This occurs in annual reports of type 'Jaarrekening" and the issue does not occur in "Jaarrekening (oud)". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 15, 2026, 02:01 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 16, 2026, 07:43 AM UTC

   We have implemented a fix and are monitoring the results.

4. resolved Jun 16, 2026, 08:29 AM UTC

   This issue has been resolved and the year column titles are included again in the notes to the annual accounts if they are activated. Our apologies for the inconvenience.

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Started Jun 12, 2026, 01:08 PM UTC· resolved Jun 23, 2026, 09:05 AM UTC

1. investigating Jun 12, 2026, 01:08 PM UTC

   You may experience that the deductible amount for the 2025 annual allowance is not calculated correctly in a 2025 income tax return under expenses for income provision. This is only the case in combination with factor A. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 19, 2026, 01:34 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jun 23, 2026, 09:05 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jun 12, 2026, 11:47 AM UTC· resolved Jun 12, 2026, 02:08 PM UTC

1. investigating Jun 12, 2026, 11:47 AM UTC

   You may experience an issue in which no data is synchronized between Exact Online Bouw and connected applications. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jun 12, 2026, 02:08 PM UTC

   This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.

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Started Jun 12, 2026, 08:52 AM UTC· resolved Jun 12, 2026, 09:22 AM UTC

1. investigating Jun 12, 2026, 08:52 AM UTC

   It is not possible to request a password for your portal user (u4bsw.nl-user) in Boekhoud Gemak. We are investigating this issue and will inform you as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jun 12, 2026, 09:22 AM UTC

   The issue has been solved. Requesting password resets is now possible again. Our apologies for the inconvenience.

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Started Jun 11, 2026, 02:02 PM UTC· resolved Jun 15, 2026, 07:42 AM UTC

1. identified Jun 11, 2026, 02:02 PM UTC

   You may experience that the labour tax credit (arbeidskorting) is not calculated in a 2025 income tax return M/W form, while the labour tax credit should be applied. This only applies to the M/W form and the labour tax credit is correctly applied in the M form. We have identified the issue and a fix is being implemented. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jun 15, 2026, 07:42 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jun 11, 2026, 09:15 AM UTC· resolved Jun 11, 2026, 12:48 PM UTC

1. investigating Jun 11, 2026, 09:15 AM UTC

   You may receive an error message stating 'A problem has occurred For more information please contact Customer Support' when trying to download documents via the search transaction screen. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jun 11, 2026, 12:48 PM UTC

   This issue has been resolved. You will be able to download your documents again via the search transactions page. Our apologies for the inconvenience.

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Started Jun 10, 2026, 03:53 PM UTC· resolved Jun 10, 2026, 06:06 PM UTC

1. investigating Jun 10, 2026, 03:53 PM UTC

   You may encounter a white screen or see a frozen loading screen when attempting to login to Exact Online Belgium or when you try to switch users. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jun 10, 2026, 06:06 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jun 10, 2026, 03:11 PM UTC· resolved Jun 15, 2026, 07:10 AM UTC

1. investigating Jun 10, 2026, 03:11 PM UTC

   You may experience that foreign income is included twice in the calculation for the labour tax credit in a 2025 income tax return C form. In the specification for the labour tax credit on the overview page you will see that the foreign income is included twice in the calculation of employment income. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 11, 2026, 02:01 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jun 15, 2026, 07:10 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jun 10, 2026, 08:30 AM UTC· resolved Jun 16, 2026, 02:41 PM UTC

1. investigating Jun 10, 2026, 08:30 AM UTC

   You may get the error message 'Invalid: Execution date' when paying purchase invoices via the Exact Online app. We are investigating this issue and we will update this page as soon as more information becomes available. In the meantime, you can process the payments via the web version of Exact Online. Our apologies for the inconvenience.

2. identified Jun 10, 2026, 09:53 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jun 16, 2026, 02:41 PM UTC

   This issue has been resolved and you are able to pay purchase invoices via the Exact Online app again. Our apologies for the inconvenience.

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Started Jun 09, 2026, 02:10 PM UTC· resolved Jun 09, 2026, 07:25 PM UTC

1. investigating Jun 09, 2026, 02:10 PM UTC

   You may receive a blank page when trying to reach Winbooks Connect. We are investigating this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

2. resolved Jun 09, 2026, 07:25 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jun 08, 2026, 07:55 AM UTC· resolved Jun 17, 2026, 12:55 PM UTC

1. investigating Jun 08, 2026, 07:55 AM UTC

   You may receive an error which states that you are unable to upgrade or downgrade your license after upgrading or downgrading the mobile or full users in your contract. We are investigating this issue. Our apologies for the inconvenience.

2. resolved Jun 17, 2026, 12:55 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jun 05, 2026, 09:06 AM UTC· resolved Jun 11, 2026, 07:03 AM UTC

1. investigating Jun 05, 2026, 09:06 AM UTC

   Due to unplanned maintenance, the advanced search functionality for documents is currently unavailable. We will update this page as soon as more information is available. Our apologies for the inconvenience.

2. investigating Jun 08, 2026, 07:48 AM UTC

   When searching for documents, the following error message may appear: "Our content delivery network has detected malicious traffic that comes from your network and denies you access to Exact Online." This message is related to unplanned maintenance and, in this case, is not related to your network.

3. resolved Jun 11, 2026, 07:03 AM UTC

   The maintenance is now finished and the page is available again. Our apologies for the inconvenience.

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Started Jun 04, 2026, 07:50 AM UTC· resolved Jun 05, 2026, 08:12 AM UTC

1. investigating Jun 04, 2026, 07:50 AM UTC

   You may experience issues when logging in to Exact Multivers Online and Exact Boekhoud Gemak. In Exact Multivers Online a white screen will appear. In Boekhoud Gemak an error message will be shown stating "License expired" or "Exception has been thrown by an invocation'. We are investigating the issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 04, 2026, 11:43 AM UTC

   We have identified the issue and we are working on a fix. If you get an error, please try logging into Exact Boekhoud Gemak in a incognito or private window. If issues still occur please contact our support department so we can assist you further.

3. resolved Jun 05, 2026, 08:12 AM UTC

   The issue has been resolved. It is possible again to log into Boekhoud Gemak and Multivers Online. Our apologies for the inconvenience.

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Started Jun 04, 2026, 07:14 AM UTC· resolved Jun 08, 2026, 08:50 AM UTC

1. investigating Jun 04, 2026, 07:14 AM UTC

   You may receive an error message 'Your user is inactive' when you log in to Exact Online. We are investigating this issue. Apologies for the inconvenience.

2. identified Jun 05, 2026, 07:50 AM UTC

   We have identified the issue and we are working on a fix. Our apologies for the inconvenience.

3. resolved Jun 08, 2026, 08:50 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jun 03, 2026, 06:55 AM UTC· resolved Jun 09, 2026, 06:32 AM UTC

1. investigating Jun 03, 2026, 06:55 AM UTC

   You may encounter an error message stating "Interne verwerkingsfout" when attempting to connect via Mollie, or you may notice that the “Connect via Mollie” button is not functioning as expected. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

2. identified Jun 05, 2026, 08:30 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jun 09, 2026, 06:32 AM UTC

   This issue has been resolved. You will no longer encounter an error message stating "Internal processing error" when attempting to connect with Mollie. Our apologies for the inconvenience.

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Started Jun 01, 2026, 09:53 AM UTC· resolved Jun 03, 2026, 09:36 AM UTC

1. investigating Jun 01, 2026, 09:53 AM UTC

   You may experience being stuck in a loop when trying to login to Exact Multivers Online or in Boekhoud Gemak with a user not yet migrated to One Exact Identity. After receiving the pop-up titled "Laten we uw account veilig houden" the page does not load and you have to re-enter your credentials . We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jun 03, 2026, 09:36 AM UTC

   This issue has been resolved. If this issue persists, it can be solved by stopping the Windows App using Task Manager. After, logging in will be succesful. Our apologies for the inconvenience.

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Started Jun 01, 2026, 08:30 AM UTC· resolved Jun 01, 2026, 01:24 PM UTC

1. investigating Jun 01, 2026, 08:30 AM UTC

   Currently it is not possible to access the contract portal and make changes to your subscription. We are investigation the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring Jun 01, 2026, 09:34 AM UTC

   We have implemented a fix and are monitoring the results.

3. resolved Jun 01, 2026, 01:24 PM UTC

   This issue has been resolved and access to the contract portal has been restored. Our apologies for the inconvenience.

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Started Jun 01, 2026, 07:26 AM UTC· resolved Jun 01, 2026, 08:05 AM UTC

1. investigating Jun 01, 2026, 07:26 AM UTC

   Currently invoices sent to the scanning service are not delivered and cannot be processed. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jun 01, 2026, 08:05 AM UTC

   This issue has been resolved, and documents are now being processed as normal again. Our apologies for the inconvenience.

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Started Jun 01, 2026, 07:20 AM UTC· resolved Jun 03, 2026, 09:29 AM UTC

1. investigating Jun 01, 2026, 07:20 AM UTC

   You may receive an error message while trying to login to Exact Venice. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jun 01, 2026, 08:54 AM UTC

   We have identified the issue and access has been partially restored. We are seeing improvements in the availability of Exact Venice. Availability may vary within your organisation. We are continuing to work on a complete solution.

3. monitoring Jun 01, 2026, 09:56 AM UTC

   We have implemented a complete fix and we are monitoring the results.

4. resolved Jun 03, 2026, 09:29 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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