Officient Outage History

Started May 28, 2026, 11:26 AM UTC· resolved May 29, 2026, 09:49 AM UTC

1. identified May 28, 2026, 11:26 AM UTC

   The scanning service is currently unavailable. Scans sent to the scanning service are being rejected with the reason not recognized. Please refrain from resending until further notice. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

2. resolved May 29, 2026, 09:49 AM UTC

   This issue has been resolved and the scanning service is available again. If your document has incorrectly been rejected with the reason 'not recognized', you can re-submit the document. Our apologies for the inconvenience.

Read the full incident report →

Started May 28, 2026, 08:42 AM UTC· resolved May 28, 2026, 11:28 AM UTC

1. investigating May 28, 2026, 08:42 AM UTC

   You may encounter an error which states you have insufficient rights during your activities in Exact Bouw, including but not limited to editing projects, creating sub-projects and creating invoices. We are investigating the issue. We will update this page when more information is available. Our apologies for the inconvenience.

2. identified May 28, 2026, 09:44 AM UTC

   We have identified the issue. Currently these errors are caused by the right 'Account > Organisatie' in the Webomgeving. This right should only manage that a department can edit your company data in Bouw, but is currently causing errors on other pages as well. By enabling this right for a department with the admin user you can prevent the 'No rights' errors from occurring. We will continue working on a fix so that this right will work as intended.

3. resolved May 28, 2026, 11:28 AM UTC

   This issue has been resolved. Please make sure to disable the “Account - Organisatie” permission for your departments if you enabled it as a temporary solution. Our apologies for the inconvenience.

Read the full incident report →

Started May 28, 2026, 08:03 AM UTC· resolved May 28, 2026, 08:23 AM UTC

1. investigating May 28, 2026, 08:03 AM UTC

   The login page for Exact Online Premium is currently not accessible. We are investigating the issue. Our apologies for the inconvenience.

2. resolved May 28, 2026, 08:23 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →

Started May 27, 2026, 08:53 AM UTC· resolved May 29, 2026, 11:21 AM UTC

1. investigating May 27, 2026, 08:53 AM UTC

   In Exact Globe+ Release 506SP8 an application crash can occur when processing KSeF invoices via the menu "Invoice, Entries, Invoices". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified May 29, 2026, 06:14 AM UTC

   The issue has been identified and a fix is being implemented. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

3. monitoring May 29, 2026, 08:56 AM UTC

   This issue is resolved in Exact Globe+ Release 506SP8 as of 29th of May 10:30 Hours CET. To apply the fix, execute the update again on Release 506SP8. Our apologies for the inconvenience.

4. resolved May 29, 2026, 11:21 AM UTC

   This incident has been resolved in Exact Globe+ Release 506SP8 as of 29th of May 10:30 Hours CET. To apply the fix, execute the update again on Release 506SP8. Our apologies for the inconvenience.

Read the full incident report →

Started May 27, 2026, 08:31 AM UTC· resolved Jun 04, 2026, 11:12 AM UTC

1. investigating May 27, 2026, 08:31 AM UTC

   You may experience that a combination of actual return and double tax relief (voorkoming dubbele belasting) for box 3, can result in a negative box 3 tax in the 2025 income tax return. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified May 27, 2026, 12:03 PM UTC

   We have identified the issue and are working on a fix.

3. resolved Jun 04, 2026, 11:12 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →

Started May 26, 2026, 02:38 PM UTC· resolved May 27, 2026, 09:41 AM UTC

1. investigating May 26, 2026, 02:38 PM UTC

   The chat functionality for customers with the Securex integration is currently not available. . We are investigating this issue and we will update this page as soon as more information becomes available. If you have questions about Exact Officient, please contact your file owner at Securex directly. Our apologies for the inconvenience.

2. resolved May 27, 2026, 09:41 AM UTC

   This issue has been resolved and the chat functionality is available for customers with the Securex integration again. Our apologies for the inconvenience.

Read the full incident report →

Started May 26, 2026, 02:23 PM UTC· resolved May 27, 2026, 09:53 AM UTC

1. investigating May 26, 2026, 02:23 PM UTC

   You may currently experience that payments via a ING 1.0 bank link are not visible in the ING banking environment. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved May 27, 2026, 09:53 AM UTC

   This issue has now been resolved, and payments are once again being processed through ING. You will need to resubmit any payment files that were not received. Our apologies for the inconvenience.

Read the full incident report →

Started May 26, 2026, 02:08 PM UTC· resolved Jun 04, 2026, 07:52 AM UTC

1. identified May 26, 2026, 02:08 PM UTC

   If the high AOF premium percentage is applicable, no premium for the Child Care Act (NL: Opslag WKO) is calculated. This is also the case when the Premium AOF is set to 'Benefit', as this setting uses the high percentage. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

2. resolved Jun 04, 2026, 07:52 AM UTC

   This issue has been resolved, and the premium for the Child Care Act (NL: Opslag WKO) is being calculated again when AOF High or Benefit is applicable. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.

Read the full incident report →

Started May 20, 2026, 08:32 AM UTC· resolved Jul 06, 2026, 02:31 PM UTC

1. investigating May 20, 2026, 08:32 AM UTC

   When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue. To prevent incorrect final charges in the payroll tax declaration, disable the setting to automatically settle the final charge and add the correct value through [employees > payroll > final charges/tax reductions]. Our apologies for the inconvenience.

2. identified Jun 22, 2026, 08:16 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 06, 2026, 07:39 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 06, 2026, 02:31 PM UTC

   This issue has been resolved. If there is an incorrect tax declaration in 2026 it will be corrected in the next declaration created for 2026. Our apologies for the inconvenience.

Read the full incident report →

Started May 18, 2026, 09:04 AM UTC· resolved May 22, 2026, 01:05 PM UTC

1. investigating May 18, 2026, 09:04 AM UTC

   You may get the error message 'contract cannot be created because there is an active payroll contract' while creating a new contract for an existing employment in Exact Officient when Exact Officient is linked to Exact Online Payroll. We are investigating this issue and this page will be updated as soon as more information is available. Our apologies for the inconvenience.

2. identified May 20, 2026, 08:12 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved May 22, 2026, 01:05 PM UTC

   This issue has been resolved. It is possible again to create a new contract for an existing employment. Our apologies for the inconvenience.

Read the full incident report →

Started May 18, 2026, 07:27 AM UTC· resolved May 18, 2026, 02:36 PM UTC

1. investigating May 18, 2026, 07:27 AM UTC

   You may experience that the request or activation of a mandate is rejected with an error message. The error message you may receive is: “Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt...”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified May 18, 2026, 12:23 PM UTC

   The issue has been identified. Due to a technical issue at Logius (Tax Authorities), the request or activation of a mandate is rejected with an error message. A fix is being implemented.

3. resolved May 18, 2026, 02:36 PM UTC

   This issue has been resolved. In order to successfully request the mandate, you need to initiate a new request. Please ensure that you set the mandate status to "nog aan vragen" before requesting the mandate. Our apologies for the inconvenience.

Read the full incident report →

Started May 15, 2026, 10:50 AM UTC· resolved May 19, 2026, 04:58 AM UTC

1. investigating May 15, 2026, 10:50 AM UTC

   You may experience that your VAT return is rejected by the Tax Authorities due to the validation error “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved May 19, 2026, 04:58 AM UTC

   The issue has been resolved. It is possible again to send official returns to the tax authorities without facing unexpected errors. Our apologies for the inconvenience.

Read the full incident report →

Started May 15, 2026, 07:37 AM UTC· resolved Jun 04, 2026, 07:22 AM UTC

1. identified May 15, 2026, 07:37 AM UTC

   You may encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. This message is purely visual and does not affect the item itself. Any changes made will still be saved successfully. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

2. identified May 20, 2026, 08:13 AM UTC

   We are continuing to investigate this issue.

3. resolved Jun 04, 2026, 07:22 AM UTC

   This issue has been resolved. You will no longer encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. Our apologies for the inconvenience.

Read the full incident report →

Started May 13, 2026, 06:24 AM UTC· resolved May 18, 2026, 01:02 PM UTC

1. identified May 13, 2026, 06:24 AM UTC

   You may experience that the Non-deductible VAT percentage of a G/L Account is not filled in in the entry line of an Entry proposal. The percentage will be filled in when you delete the entry line and add the entry line manually to the Entry proposal again. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

2. resolved May 18, 2026, 01:02 PM UTC

   The issue has been resolved. Non-deductible VAT percentages are filled in again for newly created entry proposals. For existing entry proposals and entries, the percentages need to be adjusted manually. Our apologies for the inconvenience.

Read the full incident report →

Started May 12, 2026, 11:51 AM UTC· resolved May 13, 2026, 06:56 AM UTC

1. investigating May 12, 2026, 11:51 AM UTC

   You may receive the error "Sorry, something went wrong. An error has occurred on the server." when opening an Excel or Word file in SharePoint through either Werkprogramma or Samenwerken. This issue does not occur for PDF files. You can open the relevant documents through SharePoint as a workaround. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified May 12, 2026, 02:12 PM UTC

   We have identified the issue and are working on a fix.

3. resolved May 13, 2026, 06:56 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →

Started May 12, 2026, 10:20 AM UTC· resolved May 18, 2026, 06:12 AM UTC

1. investigating May 12, 2026, 10:20 AM UTC

   When processing an invoice run in Exact Globe Next, which includes a debtor from the DACH-region, an incorrect XML can be embedded in the invoice PDF for any subsequent invoices. As a temporarily workaround, invoices to the DACH region (Germany, Austria or Switzerland) can be processed in a separate run, without invoices from other countries. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved May 18, 2026, 06:12 AM UTC

   A fix has been implemented to Exact Globe Next Release 424SP46 as of the 18th of May 06:00 hours CET. To apply the fix, execute the update again to this releases. Our apologies for the inconvenience.

Read the full incident report →

Started May 12, 2026, 06:56 AM UTC· resolved May 20, 2026, 06:36 AM UTC

1. investigating May 12, 2026, 06:56 AM UTC

   In Exact Globe+ release 505 and 506 the message "Can't initialize: Report" can be shown when creating a Counts report. This report is created in the menu "Inventory, Warehouse management, Counts". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved May 20, 2026, 06:36 AM UTC

   This issue is resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience.

Read the full incident report →

Started May 11, 2026, 10:34 AM UTC· resolved May 13, 2026, 06:58 AM UTC

1. identified May 11, 2026, 10:34 AM UTC

   You may experience that you are not able to scroll and select attachments when linking attachments to an email. This issue affects all email types, such as emails for sales invoices, sales orders, quotations, purchase orders, et cetera. We have identified the issue and we are working on a solution. As a workaround, you can fill in the name of a specific attachment in the File name filter and click on Refresh. Once you have refreshed the page, you are able to reduce the page size of the pop-up window and this will make sure that you can select the desired attachments. Our apologies for the inconvenience.

2. monitoring May 13, 2026, 06:27 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 13, 2026, 06:58 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →

Started May 08, 2026, 08:03 AM UTC· resolved May 08, 2026, 09:48 AM UTC

1. investigating May 08, 2026, 08:03 AM UTC

   You may experience the error "Mandatory: Client group" when creating or editing a client in practice management. When you try to fill in the mandatory field you receive the error "The data you are requesting cannot be found or you do not have sufficient rights to perform this operation. Please contact your administrator to have the correct rights assigned.". This issue only occurs in Practice management when you have the CRM link between Practice management and Exact Online Jaarrekening/Fiscaal. As a workaround you can disable the following setting to be able to create and/or edit clients: Company settings > Tab Accountant > Exact Online Jaarrekening/Fiscaal > Disable 'Mandatory CRM fields'. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved May 08, 2026, 09:48 AM UTC

   This issue has been resolved. You can create and edit clients again without receiving an error regarding the client group. Our apologies for the inconvenience.

Read the full incident report →

Started May 08, 2026, 08:01 AM UTC· resolved May 20, 2026, 06:32 AM UTC

1. investigating May 08, 2026, 08:01 AM UTC

   When downloading E-Invoices in the menu "Finance, Entries, National e-Invoice System (KSeF), Incoming e-invoices" the error "Unable to cast object of type 'System.DBNull' to type 'System.String'" can appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved May 20, 2026, 06:32 AM UTC

   This issue will be resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience.

Read the full incident report →

Started May 07, 2026, 01:54 PM UTC· resolved May 18, 2026, 08:37 AM UTC

1. investigating May 07, 2026, 01:54 PM UTC

   You may currently experience that you are unable to download your bank files in the menu [Financial > Bank & Cash > Payments > Bank files] for bank links with exchange type 'Automatic'. We are investigating this change in behaviour. Our apologies for the inconvenience.

2. identified May 08, 2026, 07:35 AM UTC

   The issue has been identified and a fix is being implemented. As a workaround you can disable the automatic exchange of payment files via the bank link to the bank to be able to download the bank file if required. You can do so by navigating to the following menu path: Master data > Bank > Bank accounts > Click on the relevant bank account > Manage subscription. After this change you can download newly created bank files as they do no longer have the automatic property.

3. identified May 12, 2026, 11:43 AM UTC

   We are continuing to work on a fix for this issue.

4. resolved May 18, 2026, 08:37 AM UTC

   The issue has been resolved. It is possible again to download the payment file in the bank files screen. Our apologies for the inconvenience.

Read the full incident report →

Started May 06, 2026, 02:16 PM UTC· resolved May 20, 2026, 06:35 AM UTC

1. investigating May 06, 2026, 02:16 PM UTC

   When downloading E-Invoices in the menu "Finance, Entries, National e-Invoice System (KSeF), Incoming e-invoices" the error "Object reference not set to an instance of an object" can appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified May 11, 2026, 09:53 AM UTC

   The issue has been identified and a fix is being prepared.

3. resolved May 20, 2026, 06:35 AM UTC

   This issue will be resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience.

Read the full incident report →

Started May 06, 2026, 01:56 PM UTC· resolved May 12, 2026, 06:23 AM UTC

1. investigating May 06, 2026, 01:56 PM UTC

   For Exact Globe+ release 506SP7 it is not possible to manually assign a KSeF reference to an entry in the menu "Finance, Entries, National e-Invoice System (KSeF), Validate KSeF". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved May 12, 2026, 06:23 AM UTC

   This issue is resolved in Exact Globe+ Release 506SP7 as of 12th of May 08:00 Hours CET. To apply the fix, execute the update again on Release 506SP7. Our apologies for the inconvenience.

Read the full incident report →

Started May 06, 2026, 01:26 PM UTC· resolved May 12, 2026, 11:43 AM UTC

1. investigating May 06, 2026, 01:26 PM UTC

   You may experience that the error message "Document - Property 'Type' of business component 'DocumentAttachment' is invalid" is shown when creatin an INTRASTAT Return. We're currently investigating the issue. Our apologies for the inconvenience.

2. identified May 07, 2026, 06:42 AM UTC

   The issue has been identified and we are working on a fix.

3. resolved May 12, 2026, 11:43 AM UTC

   The issue has been resolved. You can generate the INTRASTAT return without the error "Document - Property 'Type' of business component 'DocumentAttachment' is invalid". Our apologies for the inconvenience.

Read the full incident report →

Started May 06, 2026, 01:02 PM UTC· resolved May 08, 2026, 01:28 PM UTC

1. investigating May 06, 2026, 01:02 PM UTC

   You may experience that you are not able to login into the Hosted Desktop and/or Synergy. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

2. monitoring May 07, 2026, 07:29 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 08, 2026, 01:28 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

Read the full incident report →